Reviews of Imperial Hotel 3 stars
27 Denny Street, Tralee, Ireland
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewQuite. Great location.
View to the alley and the people passing by.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewCentral location
This hotel is run down. It caters for refugees rooms have no working electric sockets. Our toilet when flushed caused a flood to the room below. Angry people who could not speak English came banging on our door. No catering provision for breakfast. Although tea and coffee set out you could not boil the kettle. This hotel has charged me more than one from the previous night that I rated as 5 star. I want my money back.
Hi Michael, We're very sorry for the issues encountered during your stay. Of course we would not charge you for this stay, which is why we have put through a refund request for you via booking.com. All of our bedrooms have working electrics and plumbing, and after investigation by our plumbers it was found that there was an issue due to unsuitable items having been flushed down the toilet by a previous guest, damaging a pipe which leaked into another guest's room and caused some electric sockets to go out. This is not the standard that we strive for and we do what we can to correct any issues which arise as soon as we're made aware of them so, once again, we'd like to offer our apologies.
Hi Michael, We're very sorry for the issues encountered during your stay. Of course we would not charge you for this stay, which is why we have put through a refund request for you via booking.com. All of our bedrooms have working elect… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewNice clean room, friendly staff.
The parking is atrocious. Some sort of creature roaming around in the ceiling.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect, within walking distance of the main shops and the town centre etc. staff were brilliant, so friendly and helpful
The only thing was no lifts but we managed the stairs fine, the location and fantastic staff more than made up for it
Thank you for the review, Nora, we're delighted that the staff were able to make your stay more enjoyable!
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewNothing I’m looking for a refund
When we got to the hotel we were taken down a dark dreary alleyway for about 100 metres to an old building not connected to the main hotel in any way. My wife absolutely refused to stay. We ended up driving almost 2 hours home. Very disappointed
Hi Joe, While the manager approved a refund in your case, as I had mentioned in the email sent to you, we're not able to put one through as booking.com's system has marked you as having stayed in the property due to this review having been left. Again, we apologise for the disappointment on your arrival. I would, however, like to point out that our lit up alley (with CCTV cameras stationed inside) is merely 20 metres long, leading to the refurbished annex building on the hotel's premises.
Hi Joe, While the manager approved a refund in your case, as I had mentioned in the email sent to you, we're not able to put one through as booking.com's system has marked you as having stayed in the property due to this review havi… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe bed was awful the springs were tro the mattress, mattress was differently old couldn't sleep there plus it was dirty
Hi Susan, Apologies for the issue, we usually update any mattresses with problematic springs, so I'll mark the room's bed to be updated. Our housekeepers pride themselves on their cleanliness, so it's surprising to hear they fell short. We'll be sure to address this problem as well, of course.
Hi Susan, Apologies for the issue, we usually update any mattresses with problematic springs, so I'll mark the room's bed to be updated. Our housekeepers pride themselves on their cleanliness, so it's surprising to hear they fel… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe room was clean and I had a place to park my car... a very small lot.
No option for breakfast, the resident bar closed at 10pm and I had to get someone to unlock the gate to get my car out.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewCentral
Annex room were poorly furbished. The toilet was right next to the head of the bed ! The toilet had a smell even before use which made an unusual smell in the room : when I got home all my clothes smelt which is not something I’ve experienced at a hotel
Hi Maurice, We'd like to apologise about the issues during your stay. Unfortunately we were not aware of any smell in the room and we are not able to investigate it by this point - the room is serviced daily and this has not come up before or after your stay. We're also not sure what you mean by the toilet being right next to the head of the bed, as the bed is pushed up against the wall and the entrance to the bathroom is closer to the foot of the bed. We will of course take your comments on board and be extra vigilant regarding this issue.
Hi Maurice, We'd like to apologise about the issues during your stay. Unfortunately we were not aware of any smell in the room and we are not able to investigate it by this point - the room is serviced daily and this has not come up bef… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewNo breakfast included. Bed was too small and room was too warm.
A bigger bed, please.
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewVery clean great location
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewDecent value for money.
Shower had the worst pressure I've ever seen. Pillows were uncomfortable. No soundproofing between rooms, you can hear everything, from next door
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLocation and provide parking place
I was quite disappointed with my stay. The room I was given was in a different building than the main hotel, which was not mentioned at the time of booking. This felt misleading and not what I expected. Additionally, the room appears to be newly constructed, but unfortunately, it had a very strong and unpleasant smell—likely from new paint or materials. It made the stay uncomfortable. Overall, I did not enjoy the experience and would not choose this accommodation again unless improvements are made in transparency and ventilation.
Hi WeiJie, I'm sorry about the disappointment in your stay. We do clarify that the rooms available are in our Annex building on the hotel's main page, the room type titles. We also send a welcome email to explain the situation at the time of booking to do all we can to make sure the guest is aware. I'm afraid there's little else we may do as we have been working with booking.com on ways to make it as clear as possible that the rooms are in the Annex. I would also like to apologise about the unpleasant smell, we were not aware of this problem as the rooms are aired out very regularly. I will look into this with our housekeeping team.
Hi WeiJie, I'm sorry about the disappointment in your stay. We do clarify that the rooms available are in our Annex building on the hotel's main page, the room type titles. We also send a welcome email to explain the situation at th… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLocation was really central
Accommodation was in adjoining annex out the back and pretty basic and Noisy.
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewExceptionally helpful and friendly stsff
Location of the room ,too isolated from main hotel building .
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewBreakfast not included rather expensive should have included b/fast ..curtains fell down and toilet roll holder broke .General aura of shabby
The hotel needs an update and for the price it should be more upmarket .Very basic and should have included a b/reakfast
Hi John, Thank you for your comments and apologies about the issues you had faced. I have highlighted those to management now to ensure that the curtain poles and toilet roll holders are in good shape.
Reviewed: 23 July 2025 · Stayed in July 2025
Verified review