The Quay, Ballina, Ireland
#2 of 10 hotels in Ballina
Guests' ChoiceBased on 316 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
8.9
Facilities
9.0
Staff
9.2
Value for money
7.8
Free Wifi
9.6
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End of dialog contentReviewed: July 22, 2025
Michael
IrelandThe restaurant lacked atmosphere in the evening- a very large scale venue for the hotel size, felt very impersonal. Food average and surprisingly with few healthy options to augment the spa experience. The restaurant has two entrances one of which was not staffed so people had to hang around and hoped to be noticed. Service at breakfast was slow and surrounding tables not cleared, felt understaffed.
Very friendly staff, great location with beautiful views. The hotel has a wonderful art collection. The spa facilities are very good and relaxing.
Stayed in July 2025
Reviewed: July 22, 2025
Janine
United KingdomHaving to leave this beautiful hotel 🫤
An amazing hotel views just stunning Spa facilities just perfect Food 💯 We will be back 🫶
Stayed in July 2025
Reviewed: July 15, 2025
Grainne
IrelandThe views and the room were amazing! Spa is also fabulous!
Stayed in July 2025
Reviewed: July 15, 2025
Keith
IrelandRain
The location
Stayed in July 2025
Reviewed: July 4, 2025
Padraig
IrelandNA
The room was very spacious and comfortable overlooking the river Moy.The staff were very welcoming,friendly and helpful. The food was delicious.
Stayed in July 2025
Reviewed: June 27, 2025
Lorna
United KingdomN/a
Put out the stops acknowledging our mini moon after being newly weds, great hospitable staff, great dinner and breakfast experience
Stayed in June 2025
Reviewed: June 11, 2025
Amanda
IrelandN/A
Incredible clean, room was gorgeous, excellent staff from reception to bar to wait staff. Food was superb.
Stayed in June 2025
Reviewed: May 5, 2025
Eimear
United KingdomHaving to walk through reception to get to the spa area wasn't ideal. The dinner menu was quite limited to my own tastes and therefore we ate outside of the hotel. However, breakfast was very nice.
A stunning hotel, set in a beautiful location. Staff are so helpful, and the facilities are second to none. Outdoor jacuzzi and bathing area were a winner for us at the Chill Spa. Fantastic night away. Will definitely recommend it and will also be back.
Stayed in May 2025
Reviewed: April 26, 2025
Stafford
JamaicaThe one thing I didn't like was kids running up and down the corridor, especially when you were away for such a weekend and would be lovely to have a wee fridge in the room
The ice house is an amazing spot in the right location, clean, quiet, staff's are lovely and friendly, spa treatments amazing. Food is really good and the cook to order breakfast is amazing and fresh. The view over the river is just to die for. I would definitely recommend this hot spot.
Stayed in April 2025
Reviewed: April 22, 2025
Marijke
GermanyRooms were great, very comfortable bed, relaxing seaweed bath
Stayed in March 2025
Reviewed: April 19, 2025
Aileen
IrelandNothing to be honest..it was excellent
Friendly staff, efficient service, comfortable rooms, amazing location
Stayed in April 2025
Reviewed: April 6, 2025
Eileen
United KingdomBetter lights in bathroom
Great location . Excellent food . Lovely Staff.
Stayed in April 2025
Reviewed: April 2, 2025
Nicole
United KingdomThe only thing I could say was the blanket on our bed wasn’t 100% clean as it had something that had obviously spilled on it & dried so you could feel it.
We had a really lovely stay at the Ice House. The staff were all very friendly & welcoming and the location is stunning - our room looked out on the beautiful River Moy. The spa facilities and therapists were excellent. And the food was really exceptional. The Ice House is a real find: a bijou spa hotel with a big heart. Thank you for making our trip to find my roots in Killala so perfect.
Stayed in April 2025
Reviewed: February 27, 2025
S1703
FranceWe had drains smells in our room but we were soon changed
Helpful staff. Very good food. Large rooms and great WiFi.
Stayed in February 2025
Reviewed: February 14, 2025
Brooke
IrelandStaff put bill for the bar under the door in the bedroom. I found this strange
Everythiing was lovely, the food was great. Room was lovely, especially the big bath
Stayed in February 2025
Reviewed: February 4, 2025
Andrea
IrelandWe recently stayed at The Ice House Hotel, and it was an absolutely fantastic experience. The location is perfect, offering stunning views and a peaceful atmosphere. It's an ideal spot to unwind and enjoy a relaxing break. The room suite was amazing—spacious, beautifully designed, and extremely comfortable. Every detail was thoughtfully considered, creating a luxurious and welcoming space to relax in. The spa facilities were outstanding, particularly the outdoor hot tub and the relaxation room with heated loungers. Both provided the perfect setting to switch off and enjoy the tranquil surroundings. The food was simply delicious. Every meal was fresh, full of flavour, and expertly prepared, making dining at the hotel an absolute pleasure. Overall, The Ice House Hotel exceeded my expectations in every way. I would highly recommend it and look forward to returning.
Stayed in January 2025
Reviewed: January 10, 2025
Rachel
IrelandThe location was not ideal. It was difficult to get a taxi home from the town
Matthew was so lovely and couldn’t do more for us
Stayed in January 2025
Reviewed: January 9, 2025
Teresa
Irelandnil
view and comfort
Stayed in November 2024
Reviewed: December 25, 2024
Donna
IrelandVery dark lighting in rooms. Particularly the bathroom
Breakfast
Stayed in October 2024
Reviewed: December 14, 2024
Agnes
IrelandFrom the minute we entered the hotel, it was the calmness and total feeling of relaxation. The staff were the nicest I've come across anywhere.massage was top notch.The food was fantastic,you actually taste all the flavours, excellent..done the outdoor baths ,devine and the view was beautiful.. Have to write a big well done to the ice house,it truly does what it advertised.. amazing experience and highly recommended..d
Stayed in December 2024
Reviewed: December 9, 2024
Balc
IrelandIt's the best hotel and the staff was very friendly and very nice The location was very clean 100 💯. Thanks 😊
Stayed in December 2024
Reviewed: December 2, 2024
Lisa's
IrelandNo full Irish on breakfast
Loved the scenic view of the lake. Staff were friendly. Nice and comfortable room
Stayed in December 2024
Reviewed: November 20, 2024
Ashling
IrelandNothing
Great hotel
Stayed in November 2024
Reviewed: November 10, 2024
Tom
IrelandNothing
The location is fabulous. Food is lovely. The service is fabulous. The bed is very comfortable. The room was a lovely temperature.
Stayed in November 2024
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