Reviews of Village Above The Clouds 2 stars

Wonderful staff, great food.

Standard Bali jungle things, ants, creatures. Nothing that anyone can do about that!

The location and general condition of the huts were amazing. The staff were very sweet

The condition of the huts, buildings were not maintained. We fell through floorboards and slipped on mossy bricked paths. The staff were lovely but couldn't be bothered to get toilet tissue, so provided hand (paper) towels.

This was my 2nd stay here. The view is breathtaking, the food is great, I love yoga in the morning. A great place to come relax. I especially love all the places to enjoy, sure as the big balcony in the room, a couple couches in a nook with a view.

As others have said, it's not a super new place and it's not pristine. That doesn't bother me, however, the sheets could have been a bit fresher.

Excellent location

It could have better cleanliness in the balcony and furnitures.

2nd time we've stayed here. Beautiful location, stunning views, and lovely staff. Comfortable bed, clean room, clean bathroom with lovely little outside seating area if you choose a cabin. Given that Bedugul is a 20-minute drive away, we were glad that they had a great menu available. Pet friendly, lots of green areas. Highly recommend and we'd stay again for sure. Loved it.

Nothing

We had a room under the Yoga studio and it had the most amazing views of rolling hillsing

The location. Quiet. Great view.

The place is no maintained. Toilet seat was broken. Everything is falling apart, the sofa outside covered of moss, no AC or fan in the cabin, so very humid and smelling bad. The bathroom had no extraction so again, very humid and damp. Sink not fixed on the counter top in the bathroom etc

The gardens, the view, the peaceful sounds of nature, the look of the accommodation, the food, the staff = everything was perfect! Amazing value for money and exceeded my expectations. We would be happy to come back again.

Couldn’t get the hot water to work for the shower

The view and the yoga session

The location is secluded so it's a bit hard to reach. The rooms are dusty and dirty

Amazing location and gardens were really well kept.

Bathrooms were very dated and not clean. Didn't initially have bottled water in the room. Restaurant food was very average.

It's in a nice area, clean, and has a well-maintained garden. The bungalow is okay. The bathroom is old but quite large.

kitchen could be more organized. it was pretty slow specifically during breakfast. I couldn't get a clean mug to get my tea. waiting so long to finally get one.. and not two as requested.

The rooms above the restaurant have the perfect view

AMAZING location with a wonderful view over the clouds, one of the most mesmerizing views have ever seen so far in my life.. the property has a few different spot to enjoy the view of the forest/mountain/rice-fields. Absolutely stunning! All gardens are really beautiful with attention to detail. The room was nice but nothing special. The food was really nice and perfectly cooked especially breakfast/lunch, at dinner was average (definitely a different cook in the morning than in the night). Overall this property was a good choice!

The cleaning was not so good.. they should improve the it, for the price they sell a standard room; the sheets had a damp smell even though they looked quite clean. The floor was dusty and no soap in the shower. it should be 100% clean, with AC (only fan) and with water heater for the bathroom (it’s with gas so you get boiling water or freezing water). the sofa in the balcony of the room was terribly dirty.. maybe the cushion covers were never washed.

Location, the view

Bad maintenance, everything is run down, too expensive for what is it. I ordered some room service and it was missing all « the fancies » ingredients of the recioe.

Views are amazing and the gardens are very well taken care of. There’s a girl working at the restaurant who is the best. She remembered my wife from another stay and came to our room to ask if we wanted then to clean it, but she’s the only one like this. Rest of the staff is lazy and not helpful really.

Staff aren’t helpful and the customer service quality is very poor. When you arrive they are never in reception. It’s always empty, and you have to go look for them in the restaurant which is a long outdoor walk and makes it inconvenient if it’s raining (believe me I’ve been here 3 times and it’s always like this. Reception is always empty). We ordered tomato soup because we had sore throat, and when we noticed they made it spicy we asked them to change it and they said kitchen was closed (even though it was supposed to close 15 min later). The room was COMPLETELY FULL of bugs, including big spiders in the toilet, HUGE cockroaches in the roof, ants in the bed (and not just a few. I had to constantly remove ants from the bed and woke up at night with some walking on me), and even a frog on my dad’s bedroom. They should fog the place often or clean the bedrooms properly. When we arrived the whole bedroom smelled moldy and humid, and the bedsheets where humid and smelly also. The room doesn’t have AC or fan at all so you are basically stuck with the smell and the health hazard that mold is for your lungs and throat. The toilet had leakings and moldy walls also. We booked 2 suites for 2 nights (the most expensive rooms) and left earlier at 8:30pm on the second day. We didn’t use the second night after a massive cockroach walked on my head and hide inside our pillow (with another big one walking on the wall on top of the bed). We just had enough and wanted to go. Staff apologized and didn’t charge us for one of our food tickets (we would’ve preferred a reimbursement of the send day stay but what to do). It’s my 3rd time staying here and all these issues were there before although I didn’t mind to deal with them, but this time bugs and mold really became too much. I guess maintenance is not a priority, and staff doesn’t really help much.