Reviews of Villa Bella Jimbaran

Thank you for choosing villa bella during your stay in Bali. 🙏🏻💙 So sorry you got lost, because of the driver. Our house keeper said the driver was just new and still learning how to drive in Bali. It was not his car he used. But we were actually already registerd on google. The taxi driver just needs to type " Villa Bella J388 " which surely will go exactly to our address at the dead end of the road, Jalan Mipa. Not sure about Waze though, but I thought it uses also google.

Thank you for choosing villa bella during your stay in Bali. 🙏🏻💙 So sorry you got lost, because of the driver. Our house keeper said the driver was just new and still learning how to drive in Bali. It was not his car he used. But we were a… Show more

Dear Sir, we have for a few days really tried hard to please you and we definitely don’t want guests to feel they have to go through a terrible ordeal. We are a single unit property who rent it out at a very competitive price. We don’t make much money after bookingcom commission and taxes. We have to pay for third party services to perform regular pool maintenance. We provide free internet, free drinking water, free accessories, free cleaning every 3 days etc. For the small amount we charge and taking off all the listed items and fees, you can imagine there is not much left. In your case we actually spent a lot of money to keep you happy as our guest. In combination with excessive use of electricity, water etc., we actually lost money during your stay. That is ok, but we just wanted to put this in context of your review. After there was a temporary water outage and we fixed that, you kept on complaining that it happened on the first place. However, in any house sometimes things break and this was truly bad luck. We permanently fixed it though within 12 hours. For the price we charge we can’t afford dedicated staff (like 5 star hotels), so we rely on contractors and they work mostly during normal office hours. The other issue was that you were not following our house rules, such as moving our furniture from 2nd floor to ground floor and moving our expensive marble heavy bar. This slightly damaged our tiles, threw the water and salt into our power supply CCTV which is the CCTV is important in this property, the machine for our pool also broken. About the pool, we actually maintain a high quality private pool and we swam in it many times ourselves including our seven years old daughter and her friends from when she was four. Also other guests never complained. Neverthelss when you complained your kids felt some itchyness we immediately took it seriously. The chlorine was around 2 to 2.5 ppm, less than the maximum 3 ppm acceptable for outdoor public pools, but a bit higher than normally used in private pools (the requirement is lower in private pools). The pH was around 8, a bit higher than ideal, but lower than the 8.5 before public pools get closed. Drinking water in Western countries is allowed to be even higher. If people can drink up to 8.5 pH water, it definitely is safe to swim in it, but you claimed the pool was unsafe. Nevertheles we acknowledged that you wanted the pool water in the exact ideal range of 7.4 to 7.7 and chlorine below 2. So we asked our pool maintenance to do that. But after our pool contractor had been there, you said the pH was now too low. Unfortunately the next day it was Sunday, when our pool maintenance is not available. So we asked you to dilute the water with fresh tap water, which because of the excessive water usage caused a water problem, which we also fixed asap by bringing in more contractors. After fixing that, you were still not happy and we asked another pool maintenance company to give an independent view. You said it was the same company. The fact that they know each other doesn’t mean it is the same company. Local people often know each other, especially when working in same business. Because you were according to them disrespectful, they left agitated after putting the soda ash into the pool. Because your behaviour came across as abrasive to our cleaner and pool contractors and you accused other contractors of stealing, we were faced with a situation where our cleaner didn’t want to come anymore and also two different pool contractors refused to come back. Combined with you not following the house rules contributed to asking you to leave. We had no choice. For us the entire experience has also been very stressful. We are often not in Bali ourselves, so rely on our cleaner and other contractors, but when they all don’t want to come anymore that tells something. You deny you were disrepectful. We have no way to verify, but given the situation we either had to call even more people to replace those who didn’t want to come anymore or cut the stay short. It is really unfortunate it had to come to this, because we always try to make our guests happy. We have instructed booking.com already before you left to reimburse the last 3 days of your stay. We are not in control when booking.com will reimburse you. So please deal with them. For the rest we wish you and your family the best and we hope that you consider to be more respectful to local people in Bali next time. We also acknowledge your rating, which we understand you lowered because you were not happy about the unsustainable situation and that you “couldn’t use the pool”, even although the pool was within acceptble specs. The pool maintenance contractors are servicing many private pools in the area, so if our pool would have a problem, many other pools would have the same problem. Private property owners rely on third party services. We have no control over this, even although in this case the pool was actually ok. On the power trips, as long as you don’t switch on everyrhing in the house at the same time, the system can handle it. Only one guest before had the same issue, but when we advised them not to waste power, it was ok. But you made a an issue about it. We believe that being responsible with energy is the right thing to do. You say you did that, but when we look at the usage, it indicates the opposite. Nevertheless we will be upgrading the power before the end of the year. Lastly on the noise from the neighbour, we didn’t know that this would happen. They didn’t inform us. However after you told us, we asked them to limit noise from 10 AM to 6 PM, which they promised to adhere to. This is not that we don’t understand your point of view, but given the circumstances this is all we can do. We were told that before end of the month the construction will stop and then we expect things to be back to normal. If you rent a private property in a neighbouthood you need to remember that comes with certain risks of things going on around it, that the owner has no control over and in most cases the owner is as surprised as the guests when that happens. This is not refusing accountability. It is just being realisitc what we can control and what we can’t control.

Dear Sir, we have for a few days really tried hard to please you and we definitely don’t want guests to feel they have to go through a terrible ordeal. We are a single unit property who rent it out at a very competitive price. We don’t make… Show more