Everything was perfect except for the one day when there were young children running around the gym without supervision whilst my husband was working out. The same children went running through the restaurant on one occasion. Guests come here for a peaceful and relaxing stay. I do not think this is the right environment for young children unless well behaved as they can unfortunately disturb the tranquil environment for guests.

The location, our beautiful Deluxe Terrace Villa, the food, the jungle valley views but most importantly the staff. 😃 They were the warmest, kind hearted and just lovely. Always greeted you with a big smile wherever you went in. All so polite and always happy. There is nothing they would not do for you. The whole experience was superb. We felt so at home. A special mention to Catur or ‘Chess’ as we called him. He was very good to us and taught us so much about Bali and the culture. We first met when he collected us from the airport. During our stay he took us on a full day tour of the rice terraces, temples, volcano and waterfalls and took us to a family run, wood sculpture carving business. He would go out of his way to stop at unique locations, telling you all the history and always teaching us new words. Patrick, my husband and I have stayed in some wonderful hotels over the years, but you have set the bar very high with the most wonderful team.

Stayed in August 2025

The only downside was that the marble floor can get quite slippery when wet, which is something to watch out for if you have young children.

We stayed in a 2-bedroom pool villa with our 3 children and had a wonderful experience. The service staff were exceptional; always smiling, genuinely caring, and eager to ensure we had everything we needed. Every request, from children’s floats to small extras, was granted without hesitation. The villa itself was spectacular, with great food quality and excellent “butler-style” communication via WhatsApp, making everything effortless. We also enjoyed the dance event during our stay.

Stayed in August 2025

Nice ambiance and service

Stayed in July 2025

None

Amazing attention on details

Stayed in July 2025

Nothing

Beautiful

Stayed in May 2025

Ubud traffic takes time to negotiate.

The staff of Viceroy were welcoming and helpful in every respect. Nova, Yan, Agung, Hery and many others in the restaurant and at the front desk contributed enormously to our enjoyment of our stay. The hotel provided maximum comfort both in our suite and in the public areas. Great food and cocktails. And the dinner we had one night at Aperitif was outstanding. Great gym too.

Stayed in July 2025

N/A

Well organized, great staff

Stayed in July 2025

The staff was extraordinarily helpful and friendly. The whole athmosphere of the resort is magic and very exclusive. The restaurant we used to go (Cascade) serves magnificent food for reasonable prices. The rooms are very clean and beautiful and the view over the jungle is just outstanding. Many thanks to the whole Viceroy team for this amazing experience!

Stayed in July 2025

Spa facilities could be wider and more exotic compatible with Ubud More local Balinese activities

Location Scenery Architecture Garden Pool Food Private villa/pool Private tours Staff

Stayed in July 2025

Beautiful staff and property was exceptional. You are axlittle outside Ubud which is good if you want quiet but not if you would like to walk to restaurants and shopping. There is a free shuttle that runs every two hours.

Stayed in July 2025

Everything

Stayed in June 2025

nothing

perfect team

Stayed in May 2025

The staff were extremely welcoming, and so pleased we were returning guests. The food was brilliant in both restaurants. The facilities were perfect and everything is well maintained.

Stayed in April 2025

Absolutely perfect, not a single flaw.

Staying at The Viceroy Bali was the best decision we made during our trip to Bali. This family-owned luxury resort offers more than just five-star service, it provides an unforgettable experience nestled in the lush jungles of Ubud. From the moment we arrived, the hospitality was extraordinary. The staff’s warmth, attention to detail, and unwavering dedication to guest satisfaction made us feel truly valued. The views are absolutely breathtaking, and every corner of the resort feels like a slice of paradise. Breakfast with a view was a daily highlight, featuring perfectly cooked eggs, fresh pastries, and the best coffee in Bali. For a world-class culinary experience, Apéritif Restaurant is a must—one of Ubud’s finest. Even when we encountered a minor issue, it was resolved promptly and with genuine care, further proving the team’s exceptional service. The longer we stayed, the more connected we felt to this magical place. It elevated our entire Bali experience, and we are already dreaming of our return. Without a doubt, If you’re heading to Ubud, don’t think twice, don’t think twice, this is the place to stay. It’s not just a luxury resort; it’s an experience, a sanctuary and is a haven of indulgence.

Stayed in April 2025

A little oasis! Staff lovely. Food consistently amazing

Stayed in April 2025

Everything was exceptional

Stayed in March 2025

nothing

everything was fantastic!I like so much all the hotels under brand "small luxury hotels of the world"

Stayed in January 2025

Although it is a domaine with 65 villas, there is no place to walk and enjoy the nature.

Great place, location, amenities, facilities, staff, food &drinks, pools, Spa! The Social Club from Aperitif is an amazing place to be in! We were spoiled with a most intimate Villa, with preheated pool (you hardly can find it anywhere else), heart roses, anniversary cake, daily basket fruits. They offer free shuttle to/from Ubud.

Stayed in January 2025

Nothing - The Viceroy is flawless - Perfection and Opulence The perfect place to celebrate our 15th wedding anniversary.

Absolutely everything about the Viceroy The location of the retreat nestled in the lush landscape of Ubud. The villas that are all beautifully and exquisitely appointed, the exceptional wellness centre, magnificent grounds and scenery, impeccable service from each and every staff member, and an unforgettable dining experience in the superb Apéritif Restaurant.

Stayed in December 2024

Nothing at all, everything was perfect.

We had five nights here for our honeymoon and Viceroy Bali was nothing short of exceptional. Our deluxe villa was heavenly and the resort itself was absolutely stunning, with beautiful thatched villas, infinity pools, and beautiful breezy bar and restaurant areas, all overlooking the jungle. Breakfast and dinner and Cascades was wonderful. We also had the pleasure of having cocktails in Pinstripe bar and dinner at Apertif restaurant, which was simply the most amazing fine dining experience we have ever had. Above all though, what makes this place truly special are the incredible staff. So friendly, always happy to have a chat and show you around, and to go above and beyond to make sure you have everything you need for an unforgettable stay. I cannot recommend this place highly enough, we feel so lucky to have spent our honeymoon here and they really made it special. Book it, you will not be disappointed.

Stayed in November 2024

Unbelievable experience from start to finish. The villas they have are perfect combination of luxury and relaxation. All staff were friendly and knew you by name. One of the best hotels we have stayed in.

Stayed in September 2024

Perfect place for chilling.. The stuff was very helpful, foods were great and the view was amazing!

Stayed in September 2024

Staff are friendly, welcoming and helpful. The food is amazing and the villa with the river terrace view is a breathtaking and unique experience. It was our Honeymoon and the staff made us feel celebrated with a thoughtful card and beautiful romantic bath.

Stayed in September 2024

The spa left a lot to be desired. Felt more like a dungeon than a spa. Too sterile and underground. I would re-vamp the spa completely from the ground up.

Exceptional villas. Excellent heated pool and privacy. 10/10 would recommend. French toast for breakfast is to die for!

Stayed in July 2024