Reviews of Viceroy Bali 5 stars
Jalan Lanyahan, Br. Nagi, 80571 Ubud, Indonesia
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe location, our beautiful Deluxe Terrace Villa, the food, the jungle valley views but most importantly the staff. 😃 They were the warmest, kind hearted and just lovely. Always greeted you with a big smile wherever you went in. All so polite and always happy. There is nothing they would not do for you. The whole experience was superb. We felt so at home. A special mention to Catur or ‘Chess’ as we called him. He was very good to us and taught us so much about Bali and the culture. We first met when he collected us from the airport. During our stay he took us on a full day tour of the rice terraces, temples, volcano and waterfalls and took us to a family run, wood sculpture carving business. He would go out of his way to stop at unique locations, telling you all the history and always teaching us new words. Patrick, my husband and I have stayed in some wonderful hotels over the years, but you have set the bar very high with the most wonderful team.
Everything was perfect except for the one day when there were young children running around the gym without supervision whilst my husband was working out. The same children went running through the restaurant on one occasion. Guests come here for a peaceful and relaxing stay. I do not think this is the right environment for young children unless well behaved as they can unfortunately disturb the tranquil environment for guests.
Dear Lisa, Thank you for your wonderful review. We are thrilled you enjoyed the villa, views, food, and especially the warmth of our team. Your kind words about Catur truly mean a lot, he was delighted to have made your stay memorable and to share his love for Bali with you. We also appreciate your feedback regarding the gym and restaurant atmosphere. Please rest assured we’re reviewing this to maintain the peaceful environment our guests expect. We hope to welcome you back again soon. Best Regards, Patrick Farrell General Manager
Dear Lisa, Thank you for your wonderful review. We are thrilled you enjoyed the villa, views, food, and especially the warmth of our team. Your kind words about Catur truly mean a lot, he was delighted to have made your stay memorable and … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewWe stayed in a 2-bedroom pool villa with our 3 children and had a wonderful experience. The service staff were exceptional; always smiling, genuinely caring, and eager to ensure we had everything we needed. Every request, from children’s floats to small extras, was granted without hesitation. The villa itself was spectacular, with great food quality and excellent “butler-style” communication via WhatsApp, making everything effortless. We also enjoyed the dance event during our stay.
The only downside was that the marble floor can get quite slippery when wet, which is something to watch out for if you have young children.
Dear Tony, Thank you for sharing your wonderful experience with us. We are delighted that you and your family enjoyed the Two Bedroom Pool Villa, our service, and the dance event. It’s great to hear that our team’s care and the easy communication helped make your stay effortless and enjoyable. We appreciate your feedback regarding the marble floor and will take it into consideration to ensure the safety of our guests, especially children. We look forward to welcoming you and your family back for another memorable stay soon. Best Regards, Patrick Farrell General Manager
Dear Tony, Thank you for sharing your wonderful experience with us. We are delighted that you and your family enjoyed the Two Bedroom Pool Villa, our service, and the dance event. It’s great to hear that our team’s care and the easy commun… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewNice ambiance and service
Dear Kanwar, Thank you for your kind words. We are glad you enjoyed the ambiance and service during your stay. We hope to welcome you back again soon. Best Regards, Patrick Farrell General Manager
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewAmazing attention on details
None
Dear Milici, Thank you for your kind feedback. We are so pleased to hear that our attention to detail stood out during your stay. We look forward to welcoming you back soon. Best Regards, Patrick Farrell General Manager
Reviewed: 30 July 2025 · Stayed in May 2025
Verified reviewBeautiful
Nothing
Dear Michele, Thank you for your lovely review. We are so glad you had a beautiful experience with us and hope to welcome you back again soon. Best Regards, Patrick Farrell General Manager
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe staff of Viceroy were welcoming and helpful in every respect. Nova, Yan, Agung, Hery and many others in the restaurant and at the front desk contributed enormously to our enjoyment of our stay. The hotel provided maximum comfort both in our suite and in the public areas. Great food and cocktails. And the dinner we had one night at Aperitif was outstanding. Great gym too.
Ubud traffic takes time to negotiate.
Dear Robert, Thank you for your kind words. We’re thrilled you enjoyed your stay, from the comfort of your suite to the food, cocktails, and your dinner at Aperitif. We will pass along your compliments to Nova, Yan, Agung, Hery, and the rest of the team, they’ll be delighted. We appreciate your understanding about Ubud’s traffic and hope to welcome you back again soon. Best Regards, Patrick Farrell General Manager
Dear Robert, Thank you for your kind words. We’re thrilled you enjoyed your stay, from the comfort of your suite to the food, cocktails, and your dinner at Aperitif. We will pass along your compliments to Nova, Yan, Agung, Hery, and the re… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewWell organized, great staff
N/A
Dear Alexander, Thank you for your kind feedback. We're glad to hear you found everything well organized and appreciated our staff. We hope to welcome you back again soon! Best Regards, Patrick Farrell General Manager
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThe staff was extraordinarily helpful and friendly. The whole athmosphere of the resort is magic and very exclusive. The restaurant we used to go (Cascade) serves magnificent food for reasonable prices. The rooms are very clean and beautiful and the view over the jungle is just outstanding. Many thanks to the whole Viceroy team for this amazing experience!
Dear Sandro, Thank you for your kind words. We're so glad you enjoyed the magical atmosphere, friendly staff, and your experience at CasCades. It’s wonderful to hear the room and jungle views made your stay special. We truly appreciate your feedback and hope to welcome you back soon! Best Regards, Patrick Farrell General Manager
Dear Sandro, Thank you for your kind words. We're so glad you enjoyed the magical atmosphere, friendly staff, and your experience at CasCades. It’s wonderful to hear the room and jungle views made your stay special. We truly appreciat… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewLocation Scenery Architecture Garden Pool Food Private villa/pool Private tours Staff
Spa facilities could be wider and more exotic compatible with Ubud More local Balinese activities
Dear Mustafa, Thank you for your kind review. We're thrilled you enjoyed the location, architecture, private villa, pool, tours, and service. Your suggestions on enhancing the spa and adding more local Balinese activities are much appreciated and will be considered as we improve our offerings. We hope to welcome you back soon! Best Regards, Patrick Farrell General Manager
Dear Mustafa, Thank you for your kind review. We're thrilled you enjoyed the location, architecture, private villa, pool, tours, and service. Your suggestions on enhancing the spa and adding more local Balinese activities are much appr… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewBeautiful staff and property was exceptional. You are axlittle outside Ubud which is good if you want quiet but not if you would like to walk to restaurants and shopping. There is a free shuttle that runs every two hours.
Dear Raelene, Thank you for your wonderful review! We’re so glad you enjoyed our staff and property. We understand the location might be a bit far for those who prefer to walk to restaurants and shopping, but we're happy our shuttle service helped make your stay more convenient. We hope to welcome you again soon! Best Regards, Patrick Farrell General Manager
Dear Raelene, Thank you for your wonderful review! We’re so glad you enjoyed our staff and property. We understand the location might be a bit far for those who prefer to walk to restaurants and shopping, but we're happy our shuttle se… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in May 2025
Verified review