Reviews of Verse Luxe Hotel Wahid Hasyim 3 stars
Jalan K.H. Wahid Hasyim No. 131, 10240 Jakarta, Indonesia
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewLocation wise, ok.
There were protests during my visit. Called the hotel early morning to ask on the situation but hotel reception staff said very peaceful (opposite of the current situation). Reached hotel late at night, had to go through small roads to get to the hotel due to many road closure, but was greeted with Smelly rooms, dirty and smelly towels and linens. Strong stench from the toilet, and the room didn’t look like it was cleaned properly. The toilet is so smelly, and very dirty. First and last at this hotel.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewI had a wonderful stay at this hotel for 5 days and 4 nights. Everything exceeded my expectations from the warm hospitality of the staff to the comfort and cleanliness of the rooms. The facilities were well-maintained, and the service was consistently attentive and professional. I truly felt welcomed and cared for throughout my stay. I highly recommend this hotel and will definitely return in the future.
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in June 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGood
Good
Dear Mr. Sahal, Thank you for your positive review. We're glad you had a good stay with us and appreciated our facilities. We hope to welcome you again on your next visit. Warm regards, Central Reservation Agent
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReceptionists were very nice.soacious room.
Room is not sound proofing. Noise from every where. I couldn't sleep well or relax during my stay. Lots of noise in the corridor. Bed cover was not cleaned. Maybe used by someone else before, or not cleaned well. Poor coffee shop & facilities. I ordered a cappuccino and they brought me Nescafé with milk😣 I will not book in this hotel again.
Dear Mr. Mohsin, Thank you for your recent stay and for taking the time to share your experience. We sincerely apologize for the inconvenience you faced, especially regarding the noise, room cleanliness, and coffee service. Your feedback is very important and has been forwarded to the relevant departments for immediate follow-up and improvement. We're glad to hear you appreciated the spacious room and our reception team's service. However, we truly regret that your overall experience did not meet expectations. Should you consider staying with us again, we will do our best to provide a more comfortable and restful stay. Warm regards, Central Reservation Agent
Dear Mr. Mohsin, Thank you for your recent stay and for taking the time to share your experience. We sincerely apologize for the inconvenience you faced, especially regarding the noise, room cleanliness, and coffee service. Your feedback i… Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe breakfast menu is better than the five-star hotel I’ve stayed before; it is tastier. The location where I can see street food is just across the road.
The check-in process was frustrating, as I was not able to get the keys before the designated check-in time, and I still had to pay for my stay if I needed to check in earlier... I have never experienced anything like this before. I arrived around 1.30 pm and the check-in time is 2 pm. If I check out earlier, will I get the refund? Additionally, the maintenance of the property was very poor. For instance, the toilet was in bad condition, and the shower was not properly maintained. There were also not enough amenities available, and the charging station was in poor working order. Furthermore, the designated smoking area was closed off from the building, yet I could still smell smoke from those outside. I believe the smoking area should be moved at least four meters away from the building.
Dear Ms. Novita, Thank you for sharing your recent experience. We sincerely apologize for the inconvenience you encountered, especially regarding the check-in process, room maintenance, and amenities. Your feedback is important, and we take your concerns seriously. We are pleased to know you enjoyed the breakfast and the convenient location. Rest assured, your comments regarding the facilities and smoking area will be shared with the respective departments for immediate review and improvement. We hope to have the opportunity to better serve you in the future. Warm regards, Patar David H Hotel Manager
Dear Ms. Novita, Thank you for sharing your recent experience. We sincerely apologize for the inconvenience you encountered, especially regarding the check-in process, room maintenance, and amenities. Your feedback is important, and we tak… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewGood location
No early check in or late check out
Dear Mr. Faroukh, Thank you for your feedback. We’re pleased to know you appreciated our location and found your stay to be good value for money. We apologize for not being able to accommodate early check-in or late check-out during your visit. We’ll continue to improve flexibility based on availability. Best regards, Patar David H. Hotel Manager
Dear Mr. Faroukh, Thank you for your feedback. We’re pleased to know you appreciated our location and found your stay to be good value for money. We apologize for not being able to accommodate early check-in or late check-out during your … Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewHonestly the staff was the only plus side to this stay. They were very friendly and welcoming.
Everything else. The aircon barely worked, we were borderline sweating in the room and were too hot to sleep undercover. The fridge didn’t work and smelt. The wifi was too weak to load a single video. The sheets and pillows had some old small stains on them.
Dear Mr. Daniel, Thank you for sharing your experience with us. While we're truly glad to hear that our staff left a positive impression, we deeply regret that the overall condition of the room fell short of your expectations. We apologize for the inconvenience caused by the air conditioning, fridge, Wi-Fi, and linen cleanliness. These matters are being addressed with our maintenance and housekeeping teams for immediate improvements. Your comfort is important to us, and we are committed to doing better. We hope you’ll consider giving us another chance in the future. Best regards, Patar David H Hotel Manager
Dear Mr. Daniel, Thank you for sharing your experience with us. While we're truly glad to hear that our staff left a positive impression, we deeply regret that the overall condition of the room fell short of your expectations. We apol… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewGreat location, kind staff, but serious cleanliness and maintenance issues The hotel has a very good location within walking distance of most major attractions, which is a big plus. The staff were polite and professional throughout my stay, and I have no complaints about their attitude or service. However, I was surprised to find that the hotel requires a cash deposit, and you can’t pay it by card. I explained I didn’t have cash on me at the time and would go to an ATM later. At that point, I was asked whether my passport could be held at reception in the meantime. I must say this is completely unacceptable. A passport is a very important document and should never be left in anyone’s possession, even temporarily. I declined, and to be fair, the staff had no problem letting me bring the deposit later, but the fact that such a question was asked is concerning. As for the hotel itself, it has clearly seen better days. The room needed renovation: visible mold in the shower, a very loud air conditioner, and a musty smell that never quite went away. The bedding looked used supposedly clean, but the white fabric had long since turned gray. On the bright side, there was a fridge in the room, which was useful. My room was located right across from the elevator, which played a short tune every time it arrived at the floor and that woke me up several times during the night. A small detail, but it made a big impact on my sleep quality. Unfortunately, the biggest disappointment was the breakfast area. The restaurant was dirty and smelled bad dishes and coffee cups weren’t properly washed, and overall hygiene was poor. I found traces of another flavor in my watermelon, suggesting it was cut on the same board as something savory. I skipped breakfast entirely on the second day, even though it was included in my stay. The price was appealing, which is why I booked it, but I wouldn’t stay here again.
Dear Elzbieta, Thank you for your detailed feedback. We’re glad you appreciated our great location and found our staff polite and professional. However, we sincerely apologize for the cleanliness and maintenance issues you encountered, as well as the inconvenience regarding the deposit and passport request. Your concerns about room conditions, noise, and breakfast hygiene are taken seriously and will be addressed to improve our service. We appreciate your honesty and hope to have the chance to provide you with a much better experience in the future. Best regards, Patar David H Hotel Manager
Dear Elzbieta, Thank you for your detailed feedback. We’re glad you appreciated our great location and found our staff polite and professional. However, we sincerely apologize for the cleanliness and maintenance issues you encountered, as … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe room is big
Room need renovation in some areas like the floor and bathub area
Dear Yoga, Thank you for your feedback and rating. We’re glad you found the room spacious and the location convenient. We appreciate your comments about renovation needs and will take them into consideration to improve our facilities. Warm regards, Patar David H. Hotel Manager
Dear Yoga, Thank you for your feedback and rating. We’re glad you found the room spacious and the location convenient. We appreciate your comments about renovation needs and will take them into consideration to improve our facilities. War… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewLocation was excellent. Midway between tanah abang wholesale market and sabang food district
Poor wifi in the room. Sometimes no connection at all
Dear Mr. Salim Shah, Thank you for choosing to stay with us and for sharing your valuable feedback. We’re glad to hear you enjoyed our excellent location and found our staff helpful. We sincerely apologize for the inconvenience caused by the Wi-Fi connectivity in your room. We are currently working on improving our internet service to ensure a more reliable connection for all our guests. We hope to welcome you back soon for an even better experience. Best regards, Patar David H Hotel Manager
Dear Mr. Salim Shah, Thank you for choosing to stay with us and for sharing your valuable feedback. We’re glad to hear you enjoyed our excellent location and found our staff helpful. We sincerely apologize for the inconvenience caused by t… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified review