Room is not sound proofing. Noise from every where. I couldn't sleep well or relax during my stay. Lots of noise in the corridor. Bed cover was not cleaned. Maybe used by someone else before, or not cleaned well. Poor coffee shop & facilities. I ordered a cappuccino and they brought me Nescafé with milk😣 I will not book in this hotel again.

Receptionists were very nice.soacious room.

Stayed in August 2025

The check-in process was frustrating, as I was not able to get the keys before the designated check-in time, and I still had to pay for my stay if I needed to check in earlier... I have never experienced anything like this before. I arrived around 1.30 pm and the check-in time is 2 pm. If I check out earlier, will I get the refund? Additionally, the maintenance of the property was very poor. For instance, the toilet was in bad condition, and the shower was not properly maintained. There were also not enough amenities available, and the charging station was in poor working order. Furthermore, the designated smoking area was closed off from the building, yet I could still smell smoke from those outside. I believe the smoking area should be moved at least four meters away from the building.

The breakfast menu is better than the five-star hotel I’ve stayed before; it is tastier. The location where I can see street food is just across the road.

Stayed in August 2025

No early check in or late check out

Good location

Stayed in August 2025

Great location, kind staff, but serious cleanliness and maintenance issues The hotel has a very good location within walking distance of most major attractions, which is a big plus. The staff were polite and professional throughout my stay, and I have no complaints about their attitude or service. However, I was surprised to find that the hotel requires a cash deposit, and you can’t pay it by card. I explained I didn’t have cash on me at the time and would go to an ATM later. At that point, I was asked whether my passport could be held at reception in the meantime. I must say this is completely unacceptable. A passport is a very important document and should never be left in anyone’s possession, even temporarily. I declined, and to be fair, the staff had no problem letting me bring the deposit later, but the fact that such a question was asked is concerning. As for the hotel itself, it has clearly seen better days. The room needed renovation: visible mold in the shower, a very loud air conditioner, and a musty smell that never quite went away. The bedding looked used supposedly clean, but the white fabric had long since turned gray. On the bright side, there was a fridge in the room, which was useful. My room was located right across from the elevator, which played a short tune every time it arrived at the floor and that woke me up several times during the night. A small detail, but it made a big impact on my sleep quality. Unfortunately, the biggest disappointment was the breakfast area. The restaurant was dirty and smelled bad dishes and coffee cups weren’t properly washed, and overall hygiene was poor. I found traces of another flavor in my watermelon, suggesting it was cut on the same board as something savory. I skipped breakfast entirely on the second day, even though it was included in my stay. The price was appealing, which is why I booked it, but I wouldn’t stay here again.

Stayed in July 2025

Room need renovation in some areas like the floor and bathub area

The room is big

Stayed in July 2025

Room where a little on a smaller size

Stayed in May 2025

There was a noisy AC unit near my room on the exterior of the building. The WiFi wasn’t great and had to keep logging back in. Not a major issue. My key card for the door kept failing but I don’t think this is a regular occurrence. Just a bit of bad luck.

Amazing staff and a good location. There were a few problems with an outside noise and staff were able to move me to another room. They were very helpful and friendly.

Stayed in May 2025

Bad odour coming from the toilet to the bed. Toilet is abit run down

Location is superb

Stayed in May 2025

The loudspeakers were very loud and would wake me up as I'm a light sleeper. I recommend ear plugs if you are a light sleeper. We didn't like how they wouldn't give us a key card to open our room door. They'd call a staff member to open it for you, which meant us waiting outside our room for 5-10 minutes to get in. After a day of this, they gave us a room key that worked.

The location is great, it's very close to everything you need. The rooms are a nice size and the bathrooms are decent. Although, lots of mould in the shower.

Stayed in May 2025

Smell at corridor.

Property is situated central Jakarta.. accessible to prime locations in city.

Stayed in March 2025

The aircond water is dripping and there’s few plug beside the bed is not working

Near to the attraction

Stayed in February 2025

the room not clean so well cause have dust, towel look have torn apart, then also not prepare foot cloth. also I calling for iron they said will send to my room but till I wanna get out still no one send. mybe can improve being more well

close to sarinah & some of other place you just need to walk.comfort to sleep, have many pillow, also the staff all good from receptionist & guard there.

Stayed in February 2025

Rooms are not well maintained. My first room has a dead mice on it and the replacement has a broken AC. Rooms had no proper fridge and beddings are old. Towels are replaced daily but doesn't seem washed properly. Lastly, they never vacuum the rooms and it has plenty of dust and hairs on corners.

Location is really good.

Stayed in January 2025

Got stuck in elevator quite a few times, when raise to the front desk, as if they dont believe it happen. Asking other hotel guest in front of me to know whether its stuck or not.

Location

Stayed in December 2024

Doing laundry was quite challenging and a bit expensive. I was hoping there would be a self-service laundromat nearby, but unfortunately, there wasn’t. For those planning to stay longer, I recommend choosing a hotel closer to a self-service laundry facility—it will save you both time and money. Additionally, I could hear conversations and laughter from the neighboring rooms, as well as the sound of the elevator. While we were informed about the potential for noise from the start, it would have been nicer to enjoy a quieter stay.

The room is nice, clean, and stylish. It’s a bit smaller than I expected, but it’s still comfortable. The city view is decent, though not particularly remarkable. The staff are friendly and accommodating. I appreciated that the breakfast menu changes daily, which was a pleasant touch.

Stayed in January 2025

Room are dirty, all electricity terminal loosen,

Location

Stayed in December 2024

hmm where do i begin, basic amenities like towels were not provided until asked, bed were dusty and stains on pillow. Staff were slow at requests, had to be asked 2-3 times or had to approach the lobby. No answers when dialing hotel.

centrally located with shops within walking distance and valie for money

Stayed in December 2024

The room was rather small for a deluxe double. Two ceiling lights blown, so room was quite dim. The toilet shower area could do with a bit more cleaning as the walls were stained which should go away with a good scrub. The towels have seen better days and need to be replaced.

Booked 3 rooms for family members and myself. Staff members were friendly and the breakfast was quite good. Location for moving around especially for shopping is superb whether for budget buys or high end items.

Stayed in December 2024

The bathroom smelled of gunk . So it was uncomfortable to do your business when in the toilet. The room plugs are almost not good and not working. So if you have 2 gadgets you can only charge one at a time. Only one plug is working

The location was good. Near to stalls and marts. The bed was good and comfortable. Quite and non smoking room

Stayed in December 2024

First room had unpleasant smell but we were promptly changed to another room. Had problem with wifi not connecting on the 2nd night. telephone in the room was not working so had to go down to inform the staff. Old fraying towels was given. Maybe its time to change the towels.

Very accomodating and friendly staff, 10-15min walk to centre area. Quiet and calm neighbourhood. Pretty clean room.

Stayed in December 2024

Lack of amenities, the cleanliness is bad !

The location very strategic

Stayed in November 2024

Room A bit smelly, air cond leaking. Just that.

The location.

Stayed in November 2024

The staff at the reception are not friendly and helpful. We thought the fridge in the room was working, but actually not, just for storing dry things. We were told to go the the reception so that they can help to store in a chiller or freezer. However, the reception people were quite hesitant and thought it was a nuisance. On another occasion, an elderly man was carrying the luggage down the stairs to catch a taxi, no hotel staff gave a hand even though some were standing at the door and another at the parking area. It's not a suitable hotel for elderly or disabled, unless they improve !!

Location - very close to major food outlets

Stayed in October 2024

They dont have the basic facilities such as laundry and the toilet floor level is the same as the room. So if the water flooded in the toilet it will also go to the room as well

It was clean

Stayed in October 2024