Opiniones del Umah San

Thank you for taking the time to share your feedback. We're glad to hear you appreciated our location, offering a peaceful retreat just a short walk from the city center, away from the traffic. We sincerely apologize for the issues you experienced with the bathroom shower height, the bedroom door, and the mosquito net. This is certainly not the standard we aim for, and we're addressing these maintenance points immediately to ensure a more comfortable experience for our future guests. We hope to have the opportunity to welcome you back and provide you with a much-improved stay.

Thank you for taking the time to share your feedback. We're glad to hear you appreciated our location, offering a peaceful retreat just a short walk from the city center, away from the traffic. We sincerely apologize for the issues you… Mostrar más

Here's a possible response, aiming for professionalism and addressing the guest's concerns: "Dear [Guest Name], Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, and 1 that the condition of the room and property fell short of what was presented in the booking photos.   1. restaurantguru.com restaurantguru.com We are truly sorry to hear about the issues you encountered with the furniture, particularly the kitchen cupboard door. This is unacceptable, and we are taking immediate steps to address the maintenance and upkeep of our rooms and common areas. We understand your frustration regarding the discrepancy between the photos and the actual condition of the property, and we are reviewing our listing to ensure accuracy. We appreciate your positive comment about our location, and we are glad you found it convenient for walking to the main street of Ubud. However, we acknowledge that this alone does not compensate for the other shortcomings you experienced. We are actively working to improve the cleanliness, maintenance, and overall condition of our property. Your feedback is invaluable in helping us identify areas where we need to make significant changes. We will be conducting a thorough review of our maintenance procedures and implementing necessary improvements. We understand your decision not to return, and we regret that we could not provide you with a more positive experience. We hope you will consider giving us another opportunity in the future, once we have made the necessary improvements.

Here's a possible response, aiming for professionalism and addressing the guest's concerns: "Dear [Guest Name], Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet yo… Mostrar más

Thank you for taking the time to share your feedback on your recent stay. We sincerely apologize for the shortcomings you experienced during your visit. We strive to provide all our guests with a comfortable and enjoyable stay, and it's clear we fell short of that expectation in this instance. We have taken note of your concerns regarding the location, room facilities, bed comfort, and cleanliness. Your feedback is invaluable to us as it helps us identify areas for improvement. We will be reviewing your comments with our maintenance and housekeeping teams to address the issues you raised.

Thank you for taking the time to share your feedback on your recent stay. We sincerely apologize for the shortcomings you experienced during your visit. We strive to provide all our guests with a comfortable and enjoyable stay, and it… Mostrar más

Thank you for your review! We're glad you enjoyed the location and our staff's attentiveness. We apologize for any confusion regarding the entrance. We'll take your feedback into consideration and make necessary improvements to ensure a smoother check-in experience for future guests.

Thank you for your review! We're glad you enjoyed the location and our staff's attentiveness. We apologize for any confusion regarding the entrance. We'll take your feedback into consideration and make necessary improvements to … Mostrar más

Thank you for your review! We're glad to hear that the apartment met your expectations and that you enjoyed your stay. Our staff always strives to provide excellent service, so it's wonderful to know that their friendliness and helpfulness made your experience enjoyable. We apologize for the inconvenience regarding the hot water and the leaking sink. We'll take note of these issues and address them promptly to ensure future guests have a more comfortable stay. Thank you again for choosing our apartment. We hope to see you again soon!

Thank you for your review! We're glad to hear that the apartment met your expectations and that you enjoyed your stay. Our staff always strives to provide excellent service, so it's wonderful to know that their friendliness and help… Mostrar más

We appreciate you taking the time to share your experience. It's wonderful to hear that our staff was able to assist you with your concerns. We're happy we could make your stay more comfortable. We hope to have the opportunity to host you again in the future.

We appreciate you taking the time to share your experience. It's wonderful to hear that our staff was able to assist you with your concerns. We're happy we could make your stay more comfortable. We hope to have the opportunity to ho… Mostrar más

Thank you so much for your kind review! We're thrilled that you found our staff friendly and helpful, the breakfast menu to your taste, and the location convenient for exploring Ubud Palace. We strive to provide excellent service and a comfortable stay for our guests. We appreciate your feedback about the bathrooms. We continuously work on maintaining our facilities, and your comments help us prioritize areas for improvement. We'll ensure to address any wear and tear in the bathrooms to match the high standards of cleanliness throughout the hotel. Thank you for choosing our hotel, and we hope to welcome you back again soon! Sincerely, The Umah San team

Thank you so much for your kind review! We're thrilled that you found our staff friendly and helpful, the breakfast menu to your taste, and the location convenient for exploring Ubud Palace. We strive to provide excellent service and a … Mostrar más