Reviews of Umah Kayu Ubud

Everything was great, especially the host which helped us all our needs. Thank you again!

This place is a scam - unsafe, dishonest, and not to be trusted. During our stay, money was stolen from a wallet that had been left inside a bag in our room. Later, we discovered that a large amount had gone missing. When we asked about the security footage, the staff immediately claimed that no one had entered the room - even before we explained what had happened. We were then told that parts of the footage were conveniently unavailable, and the staff member we spoke to disappeared for an hour before returning without any explanation. We eventually reported the incident to the police. After the incident, we no longer felt safe and decided to check out 10 nights earlier than planned. However, the owner refused to provide any refund, citing the property’s strict non-refundable policy - even under these circumstances. The overall condition of the rooms is might be better. The mattress is uncomfortable and worn out, with springs poking through. The bathroom door has a glass panel with no curtain, so bright sunlight pours in early in the morning and makes it hard to sleep. Towels were only changed after repeated requests, the TV didn’t work, and they wasn’t able to fix it, and the internet was weak for work. There are also two active construction sites nearby, making it very noisy during the day. What used to be a peaceful pool area with a jungle view now faces unfinished buildings and loud machinery. there are far better and safer places to stay. We would never return.

Breakfast was amazing and the view too. Friendly staff. Overall peaceful stay

The last bit of the entry road to the place is dark. So difficult to come back at night. Vehicle cannot enter. Bathroom could be improved.

The room upstair which is like a small house was spacy, clean and so confortable. The bed as the small balcony are your best place to rest after a long day in Ubud. Also, the desk in this room was a true one. With space and a good chair if you need to work with a laptop it us perfect.

Nop

The driver Suriya who picked us up at the airport was very friendly and talkative. The lady who cleaned up the villa and helped us contact the manager to reserve the cooking class was very nice. We had a wonderful stay!

Property is definitely nicer in the photos, but location is great to be close to the main center. Bed is comfortable but bathroom in the upstairs room was not the best, but outside balcony was nice. Pool was quite chilly and after one dip balcony was nicer to hangout and relax. The absolute BEST thing about the property is the staff. Ayu was just the most lovely human being and made our stay so incredible.

Looks nicer in the photos. Now a little warn and bathroom was disappointing, but bed was super comfortable and clean.

As a young couple visiting Bali for the first time Uma Kayu exceeded our expectations. The staff, particularly Ayu, was very friendly and helpful when making plans and learning about Balinese culture. We really liked the beautiful floating breakfast and the traditional homemade dishes we had for a bit extra cost (1,5€ per dish). The bathroom in the downstairs room was particularly beautiful as it didn't have a celling and yet we didn't have any issues with insects. The geckos were doing a great job. The next time we go to Bali we'll be staying here mainly because of the impeccable service!

The alley that leads to the hotel is under construction and the first thing you see on arrival isn't the beautiful hotel.

Shit scammer

Lovely place with super nice people :)

Just next to is a building area so sometimes might get noisy

The location, the staff and team looking after us. The breakfast was very good. The services were very good. The swimming pool was excellent and very private.

Very unique stay… rooms had plenty of charm and a great pool surrounded by jungle. Close enough to the center of Ubud but still peaceful.

Being in the jungle there are a lot of animal noises all night.

Comfortable bed, spacious room, drinking water provided. Close to multiple spas, restaurants and attractions.

Construction noise from work next door (~10ft away). Outside bathroom is nice during the dry season, not so fun during rainy season.

Quiet location

Hard to find

Price is good. Location is ok, on the side road of main area The balcony has a good view.

Not very clean. There might be bugs in the sheet, I got a lot of bites overnight. I found some black stuff on my pillow, looks like rat shit or from other animal.

the staff

First, we stayed on the second floor, but one night we saw a big rat!!! in the room and asked to change the room. However, the room on the first floor smelled really bad. The staff and we tried different ways to eliminate the smell, but nothing helped. Also, the towels were dirty, overall, the room was dirty as well. We had to buy another hotel and leave earlier. Do not recommend this option.

Traditional room. Good breakfast. Hot shower. Nice staff. Free water. Surrounded in nature.

Little far from the center of the town, but grab taxi comes soon so it’s not a big problem

I loved the staff, Wayan and her friend were very friendly and helpful! Also, it was very quiet and roosters nearby somehow only improved the tranquility of the place. There is an amazing garden to walk around and ponder at life. Overall a great place.

Breakfast was not very big (but quite tasty). The egg was missing on the noodles the first day but it was corrected later on without me even realizing the issue the first time. Also, the outside bathroom has been getting some rain so it was required to always have towels at the door to dry the legs when returning to the room from the bathroom. Not a major issue but worth mentioning :)

I absolutely loved my stay at Umah Kayu Ubud! It’s the perfect peaceful retreat—far enough from the hustle and bustle of the main street to feel tranquil, yet close enough to walk there with ease. The hosts were so warm and accommodating, and the amenities were spot on. One of the highlights was being able to order breakfast to my room each morning—such a nice touch! They also offer in-room massages at a very reasonable price, which added to the relaxing vibe. But my absolute favorite part? The stunning infinity pool overlooking the lush jungle. It was a dream and the perfect spot to unwind. 10/10—would definitely come back! I’ve already recommended this place to friends. If you’re visiting Ubud, do yourself a favour and check it out!