Reviews of Uma Kutuh 2

Friendly and helpful staff !! Washroom no issues Food I donut tried but looks gd 😊

Minor fixes needed n they know about it☘️☘️☘️☘️

Location and A/C

The attitude of the old dude of the check in , I asking him if he can change the pillows covers because was stinky like a another person. He said we dont have more if you dont like talk with my boss or go to the front hotel. A lot of constructions around and behind the room they was hammering the wall from 7pm-11pm and the same the unbelievable again from 6:30 am - 11am . Bed super dirty cover, no shower gel and dust everywhere. You need to have a low IQ to do remodeling constructions from 8am -11am knowing is a place with tourists trying to sleep early in the morning , they suppose to do it after check out times at least is just common sense . They don’t change bed covers , pillows covers and the bathroom my lord they don’t use cleaning products plus the old dude from the staff said we don’t have laundry or extra mattress covers and pillows covers . Don’t complain to me email my bos and I said relax I just did a question why you are so mad . Lucky I respect old people because the history will end different.

Location , helpfull staff

Many Geckos

Very bright and spacious rooms.

Ants

Staff is very kind and friendly.

No wifi for two of the four days there, no hot water - barely skin temperature.

Friendly staff, nice pool, good location, clean bedsheets

Very outdated, especially toilet. The shower was broken and the sink was too. Lots of ants inside the room and bathroom.

location is excellent, the room is decent for the price we paid, the staff is very nice, they have a swimming pool too and a view on a little rice field.

the bathroom was a NO in our room, but a BIG NO, I can't describe it, the bedsheets were super thin, pillows small and only a thin duvet to cover us, air conditioner swing system was broken and pointed straight to the bed, the room window can't be closed securely and the position of the room was beside the stairs and you can ear all the noises and the talking from the people.

the location was peaceful and quiet right over the patties. breakfast was nice, just wish it would be more amount. they provide tours and scooter rental with good prices. the pool is very nice and staff was very kind.

when we got to the property the room was not very clean, the sheets were stained and old, kinda looked used. when we requested to change the sheets they did it, and looked clean but still stained and old. needs improvement on the cleaning (specially the bathroom)

Pretty location facing the rice fields

Was quite far from the town - had to use a grab taxi to get into town each time. Bed sheets had multiple stains in them and the walls were dirty. If I was a solo traveller I wouldn’t feel too safe here either as my back balcony door wouldn’t shut so was left open all the time.

When we arrived at the hotel, it turned out that the staff had made a mistake and there were no rooms reserved for us. The staff offered a room in another hotel, but without the pool and in a different location (far from the other 2 rooms in the hotel originally booked). Additionally, it turned out that there was a fungus and bedbugs in the hotel, the photos were significantly different from what we found there. We decided on the spot that we would not use the services due to this situation and canceled the reservation with the owner with a decision to refund the account. The owner promised to refund the money, but said that we had to report it via booking. When we did this, the owner refused to refund the money. We didn't spend a single minute in the hotel and we had to pay for 3 days! After reading reviews on Google, it turned out that this was the owner's constant way of cheating customers. He tells everyone there was a mistake and there are no rooms, promises a refund and then doesn't refund it. Cheaters! And Booking should be ashamed of continuing to promote such an owner. Shame.

Lovely pool, great quiet location and friendly staff. Walking distance from Ubud town or you can get a grab bike taxi. The location of the hotel is tucked away down a path, with views from rooms across the rice fields. Staff were fiery and helpful. Kitchen was out of order but didn’t matter as there are some restaurants and a shop on the nearby road, plus great options in Ubud or food delivery available with the grab. We would definitely recommend Uma Kutah 2!

Kitchen out of order. No bottled water available.

Bright room, good AC

construction on the site ruined all experience. missing hooks in bathroom. bed sheets with stains