Reviews of Ubud Kerta City Hotel 3 stars

THIS HOTEL DOUBLE BOOKED ME AND DID NOT HAVE A ROOM FOR US. We arrived at 5PM after 24h of travel and were basically told “yes, we can see your reservation is here but we don’t have a room for you because we forgot”. We asked them if they could help us find another hotel or if they had a phone we could use to call other places and they said no and left us to fend for ourselves. Luckily we found another hotel and it was great but this was a terrible way to start our trip.

Location

There was no breakfast or spa, they don’t give toiletries , not even soap, we had to ask for toilet paper , it was very hard to find someone on the front desk and as a lot of people live there, is very hard to know who is working, they are doing a construction work inside the hotel so the hammering etc won’t stop until 10:00 pm, it was very dirty, you could actually smell the mold in the room, the rooms doesn’t look AT ALL as the pictures

I did not stay here. The hotel let me book a room at 1am on booking.com and there was no one at reception when we got to the hotel and the manager would not answer his phone. I am still awaiting a refund!

Customer service

For the price I paid the atmosphere was peaceful, convenience on a budget

The hotel is conveniently located near some amazing restaurants, so finding a great meal was easy. The room was super comfortable, and I felt relaxed the entire time

The spa was incredible and a great way to relax, and the location is excellent

The location is ideal, just a short walk from amazing local restaurants and vibrant street food markets

The spa was a highlight, offering a great way to relax after a busy day, peaceful environment helped me stay focused and refreshed

Location is great. Right near the markets and close to many restaurants. Male staff member was lovely and tried hard to look after us.

Owner is rude and not helpful at all. We ordered 3 ground floor rooms, however the owner told us bad luck and had my elderly mother stay on the top floor. There is no lift and No TV or Kettle in the rooms as advertised. Very very basic room and ours stunk really bad.. musky in bedroom and the bathroom smelt like a urinal! There was no hot water for the first 2 days even though the lovely staff member tried to fix it multiple times. Monkeys came in aggressively one day, it was a bit scary though staff did pull out a gun (and speaker😂) to scare them off. This place does have potential however probably not with the current owner.

All of this at a very reasonable price. just minutes away from the Monkey Forest and other popular attractions

Good location

One day we didn’t have water and the other day no electricity (so also no airco, wifi, lights etc.). When we asked the staff about this their response was “you have cheap room”, but I think we would at least get these basic amenities. Also nobody at reception and no daily housekeeping.

The only two good things about this hotel are the location and friendly staff. Terrible smell of humidity and mould in the room. What is worse, when leaving the hotel this smell still stayed at the clothes. Dirty bedsheets, dirty bathroom. The toilet was leaking to the floor. No hot water the first day.

The only two good things about this hotel are the location and friendly staff. Terrible smell of humidity and mould in the room. What is worse, when leaving the hotel this smell still stayed at the clothes. Dirty bedsheets, dirty bathroom. The toilet was leaking to the floor. No hot water the first day.

This hotel in Ubud was perfect for my tourist adventure! Being just minutes from the Campuhan Ridge Walk, Monkey Forest and other key attractions made exploring the area so convenient

Being so close to the Monkey Forest and Ubud Palace made it easy to explore the best of Ubud!!

Thanks to the amazing staff, they were incredibly friendly and went out of their way to make us feel welcome

Do not book

Better the rooms stay empty than to con any more people out of their money. Does not deserve the one star it had been given. Watch out for fake reviews of this place.

Location

Bad smell and the maintenance of property