The service is very very good. Very nice people that always take care of you. Perfect location and if you enter in the spirit of the place you will certainly enjoy your staying.

Stayed in August 2025

Amazing breakfast

Stayed in August 2025

All food was fantastic. Staff was beyond friendly. Free massage!

Stayed in August 2025

Maybe the only thing I don’t understand for a 5 star hotel is that if you ask cheese at breakfast they bring you those slices of cheese is a plastic wrap, the supermarket plastic cheese, an hotel like this should have proper cheese.

The most beautiful hotel I ever saw! The big statues in all the hotel but the best is the restaurant, most gorgeous restaurant! The pools are beautiful also and the beach is also good. Food is amazing! The afternoon tea is a good touch.

Stayed in August 2025

The staff was the greatest. Fun, kind, accommodating. We bought clams at the local market and the chef prepared them for our dinner. We loved everything about this place.

Stayed in August 2025

The property has a great layout ,location and is beautiful

Stayed in July 2025

Very spread out resort - quite a long walk to our rooms across grass

Location right on a beautiful beach

Stayed in July 2025

Great location, excellent service, I can only recommend it.

Stayed in July 2025

A second restaurant. Only one was open during our stay - it would have been nice to have a bit more variety and choice with the food menu. The food available however was really good and excellent value for a resort.

My husband and I came to Hotel Tugu for a second honeymoon. We spent our original honeymoon in Sengiggi over 27 years ago, and we wanted to experience a different part of Lombok. Hotel Tugu is incredible. The facilities are luxurious and comfortable, the staff are attentive to every little detail, friendly, warm and welcoming. The resort is large and spacious, and you often feel like you are the only person there. The beach is beautiful with coral and fish easily reached, and the view with Mt Rinjani in the distance is amazing. I would highly recommend this place to anyone who wants to get away from it all and truly relax and recharge. The only downside is if you are keen on exciting nightlife. It is isolated - but for us, that was the best part about it.

Stayed in July 2025

Nothing

Superb hotel located on a beautiful beach with stunning coral and fish to see while snorkeling. The food was amazing and the staff were very accommodating and friendly. Beautiful grounds to relax and unwind, my family and I loved it and would highly recommend.

Stayed in July 2025

Nothing!

Everything!!

Stayed in May 2025

n/a

Everything was amazing - food, beach, transfers. The highlight were the incredible staff, the best we have ever encountered.

Stayed in April 2025

The gym could have been better equipped.

Amazing place, from the location, to the amenities, to the massage, to the food. We can't recommend it enough.

Stayed in May 2025

Nothing

This is a very special place in Lombok. The setting is spectacular but it is the facilities and staff that make it so exceptional. There isn’t anything to say except if you have the chance you should go. We did two hotel arranged trips with them and they were brilliant. Snorkelling and then the waterfall trip. Both with lovely people who cared about what they were doing. Everyone wanted to make our stay special and I am so grateful to have been there.

Stayed in April 2025

Mosque nearby starts at 4.45 am

Stayed in February 2025

Lack of choose in restaurants and bars on such a large property

Space and privacy

Stayed in February 2025

First class breakfast by one of their so nice swiming pools . After many times visiting Bali and Lombok , this is absolutely our favorite place . Food is excellent . Spa is gorgeous . The large private beach is great . The manager and staff are perfect , so efficient and kind .

Stayed in November 2024

Amazing hotel, very attentive and helpful team

Stayed in December 2024

Loved our stay. Only thing missing was kids pool

Art / buildings / decoration Food Spa Ambiance Staff

Stayed in December 2024

Nothing - everything perfect

Our stay at Tugu was outstanding. The hotel has a very charming look and combines luxury with tradition super well. The service / staff could read your wishes without asking :D, they have been super helpful with all our wishes and they exceeded any expectations we had. The food was amazing, best food we had in Lombok - especially the traditional curries. The breakfast menu is better than buffet. The pools are super nice, and the bigger pool is great for swimming. The beach is large and there is enough room and space for everyone, you feel like you are alone. The hotel has a great reef for snorkeling, better than most diving sites, if you like corals and fishes. We booked some activities and they were all great, we had a nice driver who went the extra mile for our requests (Adri). The Spa is also highly recommended, the massages were amazing, so good that we almost went every day :D. Overall I can highly recommend this hotel, best hotel stay of my life so far and I have been in many places.

Stayed in November 2024

Tugu Hotel Lombok is a hidden paradise on the island's northwest coast, offering luxury and charm on a private white-sand beach with stunning views of the ocean and Mount Rinjani. Surrounded by lush coconut plantations, this unique hotel blends modern luxury with rich cultural heritage On top of it, Tugu Hotel is a true oasis of comfort and hospitality. The attentive and genuinely kind staff make you feel at home from the moment you arrive, always going the extra mile to ensure every detail of your stay is perfect. The rooms are impressively spacious, with luxurious king-size beds that provide an incredibly restful sleep. Mornings are a treat, as the hotel offers a delicious and varied breakfast spread, with fresh local flavors and options to suit every taste. Tugu Lombok combines attentive service, spacious comfort, and culinary delight, making it an unforgettable retreat on the island.

Stayed in November 2024

It may be a bit remote from the action for some people. You can do day trips and the wonderful Lombok Wildlife Park is just 20 minutes away but be aware, there isn't anything else within walking distance.

Charming rooms, beautiful grounds with lots of interesting art, excellent food - particularly the indonesian dishes but great burgers as well. Wonderful service - they really made us feel pampered. Nice beach. This is a place to come when you just need to get away from it all and relax.

Stayed in October 2024

old world generous and delightful- very private and quiet- canles lit in doorway with flower pathway was a gift along with crocodile folded towels and swans on bed with flower surrounds

Stayed in November 2024

If you are a light sleeper you need ear plugs due to the call for prayers for sunrise!

Beautiful rooms furnished with antique Indonesian art and furniture right on the beach

Stayed in October 2024