Reviews of The Xotic Jimbaran Bali 2 stars
Jl. Bukit Sari, Jimbaran, Kuta Selatan, 80361 Jimbaran, Indonesia
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Reviewed: 23 January 2025 · Stayed in January 2025
Verified reviewBed and room are dirty. They woke me up in the morning and asked me to pay. I said that I have payment through Booking. I don't want to pay at the hotel and then Booking to take money from the card again. I said that I wrote to support and am waiting for an answer and said that I will come at 12 o'clock when checking out. But they knocked on my door 6 more times before 12 o'clock and tried to force me to pay. Why? I said that I will come at 12 o'clock. It didn't end there, but it's too long to describe. In the end, I didn't get enough sleep, there were a lot of useless conversations. A very unpleasant stay at the hotel.
Dear Valued Guest, Thank you for staying with us. We’re truly sorry to hear that your experience was not pleasant. Regarding the payment, your booking was made under a postpay policy, which means payment is required at the property upon check-in or check-out, even if credit card details were provided at the time of reservation. We apologize if this caused any confusion and for the repeated follow-ups before check-out—we only intended to clarify the payment status, not to disturb your rest. Your comments about cleanliness have also been noted, and we will review them with our housekeeping team to improve our standards. We appreciate your feedback and will take it as a reminder to improve our communication and guest experience going forward. Warm Regards, The Xotic Jimbaran Bali Team
Dear Valued Guest, Thank you for staying with us. We’re truly sorry to hear that your experience was not pleasant. Regarding the payment, your booking was made under a postpay policy, which means payment is required at the property upon ch… Show more
Reviewed: 16 August 2024 · Stayed in August 2024
Verified reviewNice location, and its good that they cleam the rooms everyday.
didnt have hot water during my whole stay which made the experience quite inconvenient. Also had issues with the electricity almost every day
Reviewed: 3 June 2024 · Stayed in April 2024
Verified reviewNo facility at all
Reviewed: 1 June 2024 · Stayed in May 2024
Verified reviewReviewed: 20 May 2024 · Stayed in April 2024
Verified reviewReviewed: 3 September 2023 · Stayed in September 2023
Verified reviewClean, friendly, great value for money, super quiet at night
We are delighted to hear that you had a wonderful experience during your stay with us! Thank you for your kind words about our cleanliness, friendly staff, and the value for money you received. Maintaining a peaceful atmosphere at night is one of our priorities, and we're pleased to know you had a restful stay. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.
We are delighted to hear that you had a wonderful experience during your stay with us! Thank you for your kind words about our cleanliness, friendly staff, and the value for money you received. Maintaining a peaceful atmosphere at night is… Show more
Reviewed: 16 July 2023 · Stayed in July 2023
Verified reviewReviewed: 1 July 2023 · Stayed in June 2023
Verified reviewReviewed: 1 July 2023 · Stayed in June 2023
Verified reviewVery clean
there is only 1 program on tv, and the air conditioning is not that cold
Thank you for your review. We are glad to hear that you found your room to be clean and comfortable. We apologize that the air conditioning was not as cold as you would have liked and that there was only one program available on TV. We will certainly look into ways to make sure that our guests have a more enjoyable experience in the future. Thank you for considering us for your stay!
Thank you for your review. We are glad to hear that you found your room to be clean and comfortable. We apologize that the air conditioning was not as cold as you would have liked and that there was only one program available on TV. We will… Show more
Reviewed: 27 June 2023 · Stayed in June 2023
Verified reviewReviewed: 13 June 2023 · Stayed in June 2023
Verified reviewRooms were really pretty, beds were comfortable, everything worked and staff was really nice.
Location is not the best but it’s ok.
Reviewed: 4 June 2023 · Stayed in June 2023
Verified reviewReviewed: 2 June 2023 · Stayed in June 2023
Verified reviewThey didn't send my money back
They didn't send my money back
Thank you for reaching out to us. We apologize for the delay in refunding your payment. We take feedback from our guests seriously and will use your comments to ensure similar issues do not occur in the future. Thank you for bringing this to our attention.
Thank you for reaching out to us. We apologize for the delay in refunding your payment. We take feedback from our guests seriously and will use your comments to ensure similar issues do not occur in the future. Thank you for bringing this t… Show more
Reviewed: 19 May 2023 · Stayed in May 2023
Verified reviewprice and just everything
Thank you for staying with us. We hope to see you again.
Reviewed: 2 April 2023 · Stayed in April 2023
Verified reviewReviewed: 15 February 2023 · Stayed in January 2023
Verified reviewThe price was low, so you pretty much pay for what you get. Staff was really friendly.
There were mold stains everywhere. There were paint chipping, mold stain on the chair, curtain walls and ceilings. There were ants crawling all over the nightstand. I didn't even bother to take any pictures because I was so exhausted and just wanted to get a few hours of sleep because we have a very early start the next day. There were no view but didnt expect to be right next to a neighboring house. Pictures from the website looked nice but this is a very rundown place. I guess for $20 you can't really complain and just suck it up. Location was so terrible, such narrow street. One way in and one way out.
Thank you for your review. We are sorry to hear that you had a negative experience during your stay with us. We take our guests' feedback seriously and will make sure to address the issues of mold stains, paint chipping, ants, and the lack of view of the neighboring house. Thank you for bringing this to our attention and we apologize for any inconvenience caused.
Thank you for your review. We are sorry to hear that you had a negative experience during your stay with us. We take our guests' feedback seriously and will make sure to address the issues of mold stains, paint chipping, ants, and the l… Show more
Reviewed: 30 January 2023 · Stayed in January 2023
Verified reviewThe staff are so lovely and the rooms are cleaned everyday, plus water is always replenished.
There is a lot of mould on the walls :( I was lucky and got moved into a room that was okay but there is also a bad smell that comes from the drains sometimes. The location is not great and near a busy road. I asked for a scooter to get around and was given a contact number but none were available for my entire stay. You really do need a scooter to get into Uluwatu. I used Gojek a few times but got caught in the rain and could not get one back for hours. I would not recommend for a long stay.
Thank you for your review! We are sorry that you were unsatisfied due to the presence of mold on the walls. We take this matter very seriously and are working to address this issue as quickly as possible. Thank you for bringing this to our attention!
Thank you for your review! We are sorry that you were unsatisfied due to the presence of mold on the walls. We take this matter very seriously and are working to address this issue as quickly as possible. Thank you for bringing this to our … Show more
Reviewed: 12 November 2022 · Stayed in November 2022
Verified reviewRoom was tidy
Some went into my room when I wasn’t there and cut up my underwear. When I returned my door was open and I felt very unsafe. The staff didn’t help me get a taxi and didn’t speak English well
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience with us – our mission is to provide excellent guest experiences, so we are sorry to have let you down.
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience with us – our mission is to provide excellent guest ex… Show more
Reviewed: 23 October 2022 · Stayed in October 2022
Verified review