Magnificent breakfast. Spectacular service. Great villas. Took archery classes -- very interesting!

Stayed in August 2025

The only small complaint I have is that there was sometimes a bit of a foul smell coming from the pipes in the toilet cubicle which is not great, given the price tag. Also age starts to show a bit in few places around the pool - I was fine with it, but some people may notice. Aside from that, everything was perfect:)

Sanchaya is a tropical paradise, offering a chance to relax in quiet surroundings with beautiful views. Our villa was well equipped, beautifully decorated, and bed was super comfortable. Staff’s attention is top notch, everyone is very attentive and friendly- they made our stay a real pleasure. They even cleaned our room during the day when we were out by the pool, even though we stayed for one night only - so we were always coming back to a perfect villa. Food in both restaurants was delicious and portions were really good - we had a chance to taste local Indonesian cuisine- and chef was so nice too! Pool is amazing too, and I loved the fact that there was no background music, as we could just relax and listen to the wind and palm trees rustling around us. All in all we had a perfect stay and I wish our work was not so busy so that we could spend more time in Sanchaya :)

Stayed in July 2025

Beautiful space, excellent facilities and great food and cocktails. Feels like paradise when you’re there. Staff went above and beyond to ensure we had a comfortable stay. I left a necklace behind at the resort and Madon (the hotel manager) went to great lengths to have it returned to me. We had an amazing stay and will definitely be back.

Stayed in April 2025

The service is impeccable, the food was great, the personalized stationeries was cute, and the privacy having not too many people in one area at once. The complimentary items were also top notch like Janice Wong chocolates and Aesop toiletries.

Stayed in April 2025

Everything! The staff took care of us from start to end and was the most perfect holiday one could ask for!

Stayed in April 2025

The Sanchaya outdid themselves again. We celebrated our wedding anniversary there and were treated like family. The upgrade to a suite was a lovely surprise, complete with a warm welcome message. The food was delicious , and the staff went above and beyond to cater to our every need. The spa experience was a highlight, leaving us feeling relaxed and rejuvenated. As we departed, we couldn't help but check our calendar to when we would have the chance to return.

Stayed in April 2025

Nothing

A stunning boutique style hotel. Gorgeous location, superb staff , great restaurants, wonderful food & overall excellent customer service. Highly recommend. We will return.

Stayed in February 2025

Unmatched service

Stayed in March 2025

High service level. Clean environment. Beautiful room. Stunning view at the South China Sea. Service at the ferry terminal lounge/check-in. You need to be aware that the resort is small and personal. Downside could be that with a longer stay you may get bored as the facilities are limited.

Stayed in January 2025

Could have more watersports

Amazing fresh food!

Stayed in December 2024

No kids area so they play every where and are noisy . The reception desk is too small and we have to wait and so many people in the team cannot help because no place to sit at checkout

The elegance and beauty of design and history of the house

Stayed in December 2024

Nothing.

Everything. I had no idea they’ve been around for 10 years and to have a solid 9/10 rating says a lot! Hard to downgrade from that experience. Even when the weather was a bit gloomy if it doesn’t ruin your relaxation, you know the property is delivering exceptionally.

Stayed in November 2024

Location, the House, the staff, the food and the facilities.

Stayed in November 2024

Everything was good

The stay was beautiful All my family had a wonderful time

Stayed in October 2024

Everything. If I list everything good about this place, it would take days to finish. This place is incredible. Just wow.

Stayed in October 2024

The hotel, service, staff, food - everything - was perfect. It was an ideal, luxurious weekend away. I also loved the fact that when you arrive at the Bintan ferry terminal, you're taken to a private Sanchaya lounge while someone else gets your arrival visa sorted. No queues or crowds to speak of - nice touch!

Stayed in October 2024

Peaceful! The staff

Stayed in October 2024

Nothing

We loved everything - made possible by the highly professional, talented, friendly staff

Stayed in October 2024

Everything was wonderful food ,location and staff.chef served us some vegetarian dishes out of the menu and they were delicious.

Stayed in September 2024

Nothing

Sanchaya excelled in every aspect. The facilities, staff, food and the beautiful rooms. The best nights sleep in a hotel and great way to break a journey and recover from jetlag. Absolutely perfect for a short break.

Stayed in July 2024

I guess the menu could include more variety, but the kitchen was able to provide dishes that were off the menu.

The property is stunning, the decor is well curated and every room was beautifully furnished. The hospitality of the team is a class of its own. It is very private and quiet and we liked that.Special mention to Ms Nawa + the staff at the front desk who always greeted my young kids by their names and Mr Aizal for entertaining them while we enjoyed our time at the padel court. We had left a baby bottle in the room unknowingly, but they actually sent someone to give it to me just before the ferry left the terminal. We appreciate it and thank the team for going the extra few miles! Dear management, I think they deserve a bonus soon 👌🏼

Stayed in September 2024

Nil

I had a truly remarkable stay at The Sanchaya Bintan from August 31 to September 2. From the moment we landed, the hotel ensured a seamless experience, managing everything from passport clearance at the ferry terminal to our smooth return home. A brief 10-minute drive led us to the hotel's stunning colonial façade, private beach, and proximity to water sports. The hospitality was exceptional, starting with a warm welcome from GM Mr. Greg and Front Office Manager Nawa. Fadil gave us a thorough and friendly tour, offering valuable insights. Chef Budi impressed with incredible food and even went the extra mile to prepare something special. The bar staff made a memorable impression by introducing my son to cigars with patience and expertise. Juni, our driver, was particularly outstanding. His friendliness and guidance made our island tour, including the visit to Pulau Penyegat and the snorkeling adventure, truly memorable. Maria and the male waiter at the restaurant made our dining experiences delightful. The beach day was enhanced by thoughtful service from the pool staff, who provided towels, sunscreen, and water without being asked. The Sanchaya Suite exceeded our expectations and was as beautiful as depicted online. Thank you to everyone for making our stay so relaxing and enjoyable after a busy period in Singapore. We'll definitely return to this serene and exceptional destination.

Stayed in September 2024

Amazing dining experiences from breakfast to dinner. Extremely attentive, friendly and skilled team. Noteworthy attention to detail and design.

Stayed in August 2024

Nothing !

Outstanding Team Wonderful service They know what you wish before you know it yourself ! Beautiful estate, every detail is looked After in a special way

Stayed in August 2024