Reviews of The Royal Santrian 5 stars
Jalan Pratama, Nusa Dua, 80363 Nusa Dua, Indonesia
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe breakfast
If you are a 5-star traveler you may find this resort a bit lackluster in service. The villa is beautiful, staff is pleasant but they lack the details that make chains like the Four Seasons, magical. For example, we went to the beach and there were no attendants. We had to look for one to help us get towels, an umbrella, drinks, etc. They also say no way too much (but with a smile so they get bonus points for that. ). The bed and pillows were so uncomfortable that I woke up with a crick in my neck and back pain. It's not bad if you've never been to other top 5-star resorts.
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewAmazing Staff, spacious accommodation, all amenities provided
Villas close to the street are a little noisy
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in June 2025
Verified reviewReviewed: 6 August 2025 · Stayed in June 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewWe spent 7 days at The Royal Santrian and loved every moment. The hotel is exceptionally clean and beautifully maintained, creating a peaceful and luxurious atmosphere. The staff were genuinely kind and attentive, making us feel cared for from the moment we arrived. Breakfasts were a real highlight — delicious, varied, and beautifully presented. Each morning felt like a treat. We also tried the massage at the hotel spa, and it was absolutely wonderful — a truly relaxing experience that added to our overall sense of comfort and well-being. If you’re looking for an elegant getaway with thoughtful service and top-tier amenities, The Royal Santrian is a perfect choice.
I didn’t notice anything that requires improvement.
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewOur stay at The Royal Santrian was nothing short of exceptional. We had a beachfront villa, offering stunning views and ultimate privacy. The tropical gardens are beautifully maintained, creating a serene paradise. What truly sets this place apart is the staff—attentive, genuine, and simply the best we’ve ever encountered. Pure luxury in every detail. An unforgettable experience at a hidden gem in Bali.
Nothing
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLovely villa.
Westerly aspect, so the pool area was too hot and sunny. Little to no shade. The breakfast and food generally was really average for the price of these villas.
Dear Josephine, Thank you for taking the time to share your thoughts on your recent stay with us. We are so pleased to hear that you enjoyed the villa itself and found it lovely. It’s always wonderful to know our guests appreciate the comfort and design of the space. We are sorry to learn, however, that certain aspects of your stay didn’t meet expectations. We understand that the pool area’s exposure to direct sun may not suit every guest, and we’ll certainly take your feedback into account as we continue to improve our outdoor comfort options, including shaded areas. We also regret that our breakfast and food offerings did not live up to the value you expected. Your comments are being shared with our culinary team for review, as we always strive to provide both quality and value across all experiences. While Nusa Dua may not have been the right fit for your preferences, we hope the villa offered a restful retreat during your time here. We appreciate your honest feedback and hope to have the opportunity to welcome you back in the future, perhaps with enhancements that better align with your expectations. Warm regards, Suardi / FOM
Dear Josephine, Thank you for taking the time to share your thoughts on your recent stay with us. We are so pleased to hear that you enjoyed the villa itself and found it lovely. It’s always wonderful to know our guests appreciate the comf… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewWe had a fantastic stay at the Royal Santrian. The staff were very polite and friendly. The food was excellent , particularly the romantic dinner experience.
Dear Frances, Thank you so much for your kind words. We are thrilled to hear that you had a fantastic stay at The Royal Santrian! It is especially heartwarming to know that you enjoyed the hospitality from our team and that the food, particularly your romantic dinner experience, made a lasting impression. Creating special moments like these is what we strive for. We truly hope to welcome you back again for another memorable stay. Warmest regards, Suardi / FOM
Dear Frances, Thank you so much for your kind words. We are thrilled to hear that you had a fantastic stay at The Royal Santrian! It is especially heartwarming to know that you enjoyed the hospitality from our team and that the food, part… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewDrinks are inexplicably overpriced! $21.50 FOR A COCKTAIL!😱 An employee drank alcoholic beer from the mini-bar in the room.
Dear Luckett8, Thank you for bringing these concerns to our attention. Please accept our sincerest apologies for the disappointing aspects of your experience. We are very sorry to hear about the pricing concern and, most importantly, the highly inappropriate incident involving the minibar. This is absolutely not in line with our standards, and we are taking this matter very seriously. An internal investigation has been launched to address the situation immediately and take appropriate action. Your feedback is essential to us, and we deeply regret that your stay was affected in this way. We would greatly appreciate the opportunity to connect with you directly if you’re open to it, so we can further address this and ensure your voice is heard. Thank you again for your honesty. it helps us improve and uphold the standards. Warm regards, Suardi / FOM
Dear Luckett8, Thank you for bringing these concerns to our attention. Please accept our sincerest apologies for the disappointing aspects of your experience. We are very sorry to hear about the pricing concern and, most importantly, the … Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewBeautiful villa, lovely walking path along the beach, excellent breakfast, wonderful staff!
Dear Nicole Renee, Thank you for your wonderful feedback! We’re so pleased to hear that your stay was the epitome of luxury and relaxation. It is lovely to know you enjoyed the villa, the beachfront walking path, our breakfast offerings, and of course, the hospitality from our team. Your kind words truly mean a lot to us. We hope to welcome you back soon for another peaceful escape. Warm regards, Suardi / FOM
Dear Nicole Renee, Thank you for your wonderful feedback! We’re so pleased to hear that your stay was the epitome of luxury and relaxation. It is lovely to know you enjoyed the villa, the beachfront walking path, our breakfast offerin… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewEverything! One of the most beautiful hotels we ever stayed in. Luxurious, tranquil, peaceful! The staff was exceptional, friendly and welcoming! We loved every minute!
Dear Douriya, Thank you so much for your heartfelt message. We are absolutely delighted to hear that you had such a memorable stay with us. It means the world to know that you found our resort to be one of the most beautiful you have ever stayed in, and that you enjoyed the tranquil atmosphere and exceptional service from our team. Your kind words truly inspire us to keep delivering unforgettable experiences. We loved having you with us and hope to welcome you back again very soon. Warmest regards, Suardi / FOM
Dear Douriya, Thank you so much for your heartfelt message. We are absolutely delighted to hear that you had such a memorable stay with us. It means the world to know that you found our resort to be one of the most beautiful you have ever… Show more
Reviewed: 12 July 2025 · Stayed in April 2025
Verified review- Awesome service ! - the feeling to be almost alone in the hotel even if it is full - the swimming pool ! - the breakfast and the dinner ! - the team is really amazing ! - the FREE private taxi to move around the area. And he comes to pick you up when done.
- The beach ! you can't even swim, dirty, and not as beautiful as you see on the pictures. At that price, they could clean the beach and make it available for the customers. For me that is the only bad point !
Dear Yassine, Thank you so much for your wonderful feedback. We are truly honored by your kind words and delighted that you enjoyed the peaceful atmosphere, our dedicated service team, the swimming pool, dining experiences, and the convenience of our complimentary private area transfers. We are sincerely sorry to hear that the beach did not meet your expectations. While we do clean the beach regularly, the ocean can sometimes bring in debris that’s unfortunately beyond our control. That said, we understand your concern and will continue working on improving this aspect of the guest experience. Your honest feedback is greatly appreciated—it helps us grow and serve you better. We truly hope to welcome you back again for another memorable stay. Warmest regards, Suardi / FOM
Dear Yassine, Thank you so much for your wonderful feedback. We are truly honored by your kind words and delighted that you enjoyed the peaceful atmosphere, our dedicated service team, the swimming pool, dining experiences, and the conveni… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewBeautiful location and hotel was charming and great facilities. Lovely welcome blessing and drink
The bed was uncomfortable and small (short in length), rooms very nice, traditional Balinese look with timber. The timber outside around private pool needs some attention. We found plastic in our pancake this morning.
Dear Esme, Thank you very much for taking the time to share your recent experience with us. We are pleased to hear that you enjoyed our beautiful location, charming hotel atmosphere, and traditional Balinese design. It’s also wonderful to know that the welcome blessing and drink made you feel at home. At the same time, we sincerely apologize for the inconveniences you experienced, especially regarding the bed comfort, the condition of the timber decking, and the unfortunate issue with your pancake. Rest assured that we take your feedback seriously, and our team has already addressed these matters to prevent any recurrence. Your feedback helps us improve, and we truly hope to have the opportunity to welcome you back for a much better experience. Warm regards, Suardi / FOM
Dear Esme, Thank you very much for taking the time to share your recent experience with us. We are pleased to hear that you enjoyed our beautiful location, charming hotel atmosphere, and traditional Balinese design. It’s also wonderful to… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewAn absolutely delightful place to rest a while. It offered the friendliest of welcomes from staff in a beautiful, relaxed and peaceful setting… Spacious, fabulous Villa Accommodation wanting for absolutely nothing. The Allspice Restaurant lunch, dinners and breakfasts all good value, providing plenty of tasty variety.The afternoon tea a hazard for weight watchers! Certainly a resort worth visiting again.
Nothing at all…. The only slight frustration…wine by the glass was very limited and the only Sauvignon Blanc on the list was not available.
Dear Paul, Thank you so much for taking the time to share your kind words following your recent stay with us. We are truly delighted to hear that you enjoyed your time at our resort and found it to be a restful and welcoming end to your cruise through Asia. It brings us great joy to know that you appreciated the spacious villa accommodation, the warm hospitality from our team, and the culinary experience at Allspice Restaurant—including our afternoon tea (we do agree, it can be quite tempting!). We also appreciate your feedback regarding the wine selection. We sincerely apologize for the limited options available by the glass during your visit, particularly the absence of the Sauvignon Blanc. Please rest assured that we have taken note and will review this with our F&B team to ensure a better experience in the future. We hope to have the pleasure of welcoming you back again for another memorable stay. Best regards, Suardi / FOM
Dear Paul, Thank you so much for taking the time to share your kind words following your recent stay with us. We are truly delighted to hear that you enjoyed your time at our resort and found it to be a restful and welcoming end to your cru… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewPeaceful. Lovely staff. Amazing villa.
Loved everything but if missing anything it would be a gym.
Dear Anonymous, Thank you for your kind word. We are glad you find our villa perfect for relaxing, and our staff are happy to make your stay with us peaceful and enjoyable. I noted your feedback about the gym; we'll definitely consider it for future development. We are looking forward to welcoming you soon and making your stay with us unforgettable. Best regards, Suardi/ FOM
Dear Anonymous, Thank you for your kind word. We are glad you find our villa perfect for relaxing, and our staff are happy to make your stay with us peaceful and enjoyable. I noted your feedback about the gym; we'll definitely consider… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewSecond time. Stunning view, spacious villa, great staff
Like most hotels, food could use some variety and international flavors
Dear Khalid, Glad to hear you're back for a second stay at Royal Santrian. The stunning view and spacious villa are definitely highlights, and our staff's hospitality is always a top priority. Noted about the food - we'll look into adding more variety and international flavors to our menu. Appreciate your feedback! Best regards, Suardi / FOM
Dear Khalid, Glad to hear you're back for a second stay at Royal Santrian. The stunning view and spacious villa are definitely highlights, and our staff's hospitality is always a top priority. Noted about the food - we'll look… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewAmazing rooms, great location and good service
Inflated prices for taxi services. At least x3 times vs getting the same taxi yourself. Generally prices also for activities were super inflated.
Dear Konstantinos, Thank you for sharing your thoughts about your stay with us. We're glad you enjoyed the relaxing atmosphere, amazing rooms, and great location. Our staff's service is always a priority, and we're happy to hear it met your expectations. Regarding the taxi services and activity prices, we apologize if they seemed inflated. We'll take your feedback into consideration and review our pricing strategy to ensure it's more competitive and transparent for our guests. We appreciate your honesty and will use it to improve our services. Best regards, Suardi / FOM
Dear Konstantinos, Thank you for sharing your thoughts about your stay with us. We're glad you enjoyed the relaxing atmosphere, amazing rooms, and great location. Our staff's service is always a priority, and we're happy to hea… Show more