Reviews of The Reinhold Guesthouse Bali 1 stars
Jl. Pengubugan, Banjar Silayukti, Kerobokan, Kuta, 80361 Kerobokan, Indonesia
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Reviewed: 1 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewIt is a comfortable place like my home, peaceful and inexpensive place welcomed by a cute cat. Above all, I had a great experience by talking a lot with a wonderful host and guest. The trip became more enjoyable because of the host's kind explanation and introduction of Balinese culture! I will definitely visit again
Thank you, Noah
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewFaultless!. 5 stars all round. Excellent value for money. Comfy bed, exceptional and friendly service, so welcoming and efficient Home away from home. ❤️
Reviewed: 1 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 October 2024 · Stayed in October 2024
Verified reviewThe hosts were really welcoming and helpful. She gave us a lot of information about how to get to places by the local bus, which helped a lot. In the morning, we had a warming breakfast with Reinhold and his son. Breakfast was tasty and cheap. The bed was very comfortable, and the air conditioning in the room was also good. The area where it is located is very tranquil.
No nearby restaurants on foot. We had to walk 20 min to eat at 8 pm. However, there's a cafe closeby open during the day and if you have a scooter, restaurants should be 5 - 10 min away.
Reviewed: 12 September 2024 · Stayed in September 2024
Verified reviewI had a fantastic time living in the reinhold! Feels like living with a local family, staff are all incredibly kind and helpful! Not to mention two adorable cats! :)
Nothing!
Reviewed: 4 August 2024 · Stayed in August 2024
Verified reviewThe owners are really lovely. Had a great talk session time. Thanks for hospitality in your place!
Reviewed: 22 March 2024 · Stayed in March 2024
Verified reviewThe place was clean and the owner was warm and once offered to make me breakfast every early before she broke her fast(Ramadhan time)
WiFi was very poor
Reviewed: 9 March 2024 · Stayed in March 2024
Verified reviewI wonder how this place can be so well-rated?🤔 I tried to contact the host many times from 9pm, one hour before closing time : on Booking, by text, WhatsApp call and they never answered. The place was hard to find but I managed to reach before 10pm, as it was requested. The lady who opened was not welcoming at all, reproaching me to arrive late, not sorry but finding excuses to not have answered my messages/calls. I guess from the start she was hoping I would get too late to check in and would got the money anyway, and not the hassle of having the room cleaned up. She seemed annoyed I wanted to go out again with my friend and come back later, it felt like being a child with a 22:00 night permission🤪 First thing in the morning when she heard me go out of the room for water, she came up with the bill not even asking how was my night. Actually it was not so good. There was a blanket but no sheet, but fortunately I have a sarong ( a bit to short to make a proper sheet) The aircon seems quite old, was not regular and quite noisy, as for the outdoor noise outside, fortunately I have earplugs. There was a slight smell in the room despite all the desodorizing stuff, probably because of humidity ( and no window) I am happy I just stay on short night here and don’t recommend the place if you expect a Balinese welcome. Before checking out, I met the husband who was smiling, and seemed to be more talkative. Lady showed a little more interest, but I didn’t stay long enough for my first impression to be changed. Maybe it was an exception, so, and wish a better experience to the future guests
Dear Aglae, We sincerely appreciate your recent stay with us at the Reinhold Guesthouse on the night of March 8th to March 9th, 2024, and we thank you for taking the time to provide feedback on your experience. We have carefully reviewed the comments you submitted to Booking.com on March 9th, 2024, and we would like to address some of the concerns you raised. Upon making your reservation on February 25th, 2024, through Booking.com, you would have been informed of our designated check-in hours, which are between 12:00 PM and 9:00 PM (21:00). We appreciate your communication regarding a potential delay in your arrival due to your journey from Nusa Lembongan. In response, we advised you to endeavor to arrive before 10:00 PM to ensure a smooth check-in process. Please be aware that our guesthouse staff members commence their duties at 6:00 AM each morning, and after 9:00 PM, our communication channels are not actively monitored. Throughout our decade-long tenure, our primary goal at the Reinhold Guesthouse has been to provide our guests with comfort and convenience to the best of our capabilities. It is customary for us to personally greet new arrivals, engaging in brief conversations and sharing travel experiences. Regrettably, due to the time constraints during your visit, we were unable to uphold this customary welcome. We acknowledge the adverse weather conditions you encountered during your journey from Sanur to Kerobokan on the day of your reservation. We understand the frustration associated with navigating such inclement weather. Since its inception, the Reinhold Guesthouse has been renowned for the exceptional hospitality of our host, Ibu Raghiel. Ibu Raghiel's warmth and care towards our guests have consistently earned praise from all who have had the pleasure of staying with us. It is important to note that her concern for your well-being, expressed upon learning of your intention to venture out into the heavy rain to visit a friend late at night, stemmed purely from a desire to ensure your safety as a newcomer to our area. We must address the speculation you expressed regarding our intentions concerning your late arrival. Any suggestion that we would wish for guests to arrive late to avoid the inconvenience of room preparation or cleaning is entirely unfounded. We treat all our guests with the utmost respect and strive to accommodate their needs to the best of our ability. In conclusion, we were deeply troubled by the insinuations made in your comments, particularly the suggestion that our intentions were anything less than honorable. We kindly request your understanding and extend an invitation for you to reconsider your remarks. Thank you for your attention to this matter. We value your feedback and hope to have the opportunity to welcome you back to our Guesthouse in the future. Sincerely, Reinhold & Raghiel
Dear Aglae, We sincerely appreciate your recent stay with us at the Reinhold Guesthouse on the night of March 8th to March 9th, 2024, and we thank you for taking the time to provide feedback on your experience. We have carefully reviewed th… Show more
Reviewed: 28 January 2024 · Stayed in January 2024
Verified reviewFriendly hosts, the bed was comfortable, good location.
Area was noisy especially in the morning due to the wandering, but there was nothing the hosts could do about it.
Reviewed: 11 January 2024 · Stayed in January 2024
Verified reviewThe room is big and there is an aircon available along with a wardrobe and a cloth hanger. The host was very nice.
There is no lift available, so it is going to be tough for someone who brings heavy luggage to go to the second floor.
Reviewed: 11 January 2024 · Stayed in November 2023
Verified reviewAmazingly comfortable. All that one requires
Reviewed: 9 January 2024 · Stayed in January 2024
Verified reviewReviewed: 21 November 2023 · Stayed in October 2023
Verified reviewThe guesthouse is decorated in a really interesting way with nice furniture and the rooms are great. There are also two cute cats that roam the property.
Didn't realise it was a shared bathroom before we booked but the bathrooms were cleaned well everyday.
Reviewed: 3 November 2023 · Stayed in November 2023
Verified reviewThe owner was very welcoming and her cat even friendlier.
Nothing
Reviewed: 12 October 2023 · Stayed in September 2023
Verified reviewReviewed: 24 September 2023 · Stayed in September 2023
Verified reviewFriendly staff, cute cats, clean good facilities, and QUIET so can get a good night's sleep 💤
Reviewed: 22 September 2023 · Stayed in September 2023
Verified reviewI was in the twin room for a night. There was no windows, so it was alright. Then I was in a room with a big window for 2 nights. Much better room! Both were clean. Common area cleaned everyday. Got sheets and blankets that smelled freshly washed and many pillows. I was comfortable and the family was very nice. I felt safe there. The location was alright for me. I just took grabs to places. Overall, for the price, one of the best places I’ve stayed in Bali.
There is noise in the morning but I just fell back asleep.
Reviewed: 13 September 2023 · Stayed in September 2023
Verified reviewLovely house and comfortable rooms with A/C, good wifi and a balcony. Water is provided free of charge, and the area is nice and relaxed with many eateries around if you walk to the main street. The owner of the house is great and it was overall a very comfortable stay.
Reviewed: 22 August 2023 · Stayed in August 2023
Verified reviewPerfect location, quiet and beautiful Spacious room Clean Well equipped Nice welcome
Nothing
Reviewed: 15 July 2023 · Stayed in July 2023
Verified reviewSuper friendly staff, very helpful 👍
Reviewed: 28 June 2023 · Stayed in June 2023
Verified reviewReviewed: 8 February 2023 · Stayed in February 2023
Verified reviewOne of the best experience in Bali for the value, lovely owners, everything as described
Reviewed: 29 November 2022 · Stayed in November 2022
Verified review