Reviews of The Rani Hotel & Spa 3 stars

Dear Ms./Mr. Lynn, Thank you for choosing us and taking the time to share your feedback. We're delighted to hear that you enjoyed our room's comfort, swimming pool, the cleanliness of our hotel, club sandwich and Kenanga cafe's dining area. We appreciate your comment regarding the breakfast and we apologise for the inconvenience. Please rest assured that your comment has been forwarded to our food and beverage team for review and improvement. Thank you for bringing these matters to our attention and we hope to have the opportunity to welcoming you back with a more enjoyable and seamless experience. Warm regards, Nina Adijaya Sales & Marketing Manager

Dear Ms./Mr. Lynn, Thank you for choosing us and taking the time to share your feedback. We're delighted to hear that you enjoyed our room's comfort, swimming pool, the cleanliness of our hotel, club sandwich and Kenanga cafe&#… Show more

Dear Ms./Mr. Kristy, Thank you for taking the time to share your feedback. While we're pleased to hear you appreciated our friendly staff, the pool area, and the special anniversary arrangement, we're truly sorry that other aspects of your stay did not meet expectations. We sincerely regret the cleanliness and maintenance issues you experienced. This is certainly not the standard we strive to uphold, and your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We're also sorry to hear that your family felt the need to change hotels, and we sincerely apologize for the inconvenience this caused. Your insights regarding the room condition and breakfast selection are valuable to us and will be used to guide our ongoing improvements. Thank you once again for your candid feedback. Should you choose to return, we would welcome the opportunity to provide you with a much-improved experience. Warm regards, Nina Adijaya Sales & Marketing Manager

Dear Ms./Mr. Kristy, Thank you for taking the time to share your feedback. While we're pleased to hear you appreciated our friendly staff, the pool area, and the special anniversary arrangement, we're truly sorry that other asp… Show more

Dear Ms./Mr. Islam, Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered during your stay as this is certainly not the standard we aim to provide. Cleanliness and comfort are top priorities for us, and we regret that we fell short in your case. Please know that we take your comments seriously. We have shared your feedback with our housekeeping team for immediate investigation and corrective action. We sincerely apologize for the inconvenience and frustration this caused, and we hope you might consider giving us another opportunity in the future to provide you with the experience you expected and deserve. Warm regards, Nina Adijaya Sales & Marketing Manager

Dear Ms./Mr. Islam, Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered during your stay as this is certainly not the standard we aim to provide. Cleanliness and comfort ar… Show more

Dear Ms./Mr. Susan, Thank you for your feedback. We're truly sorry to hear that the food did not meet your expectations. Your comments have been shared with our food & beverage team for immediate review, as we take guest satisfaction seriously and are always working to improve our offerings. Thank you for bringing this matter to our attention and we hope you’ll consider giving us another chance in the future to provide a better experience. Warm regards, Nina Adijaya Sales & Marketing Manager

Dear Ms./Mr. Susan, Thank you for your feedback. We're truly sorry to hear that the food did not meet your expectations. Your comments have been shared with our food & beverage team for immediate review, as we take guest satisf… Show more

Dear Ms./Mr. Soraya, Thank you for taking the time to share your feedback. We’re pleased to hear that you were satisfied with the cleanliness of the room and the hot water. We also appreciate your comments regarding the Wi-Fi and breakfast. We sincerely apologize for the inconvenience caused by the Wi-Fi during your stay, as there was a technical issue at the time. Please rest assured that our IT team is actively monitoring and maintaining our connectivity to ensure it remains stable for all guests. Regarding breakfast, your feedback has been shared with our chef and the food & beverage team for further review. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience. Warm regards, Nina Adijaya Sales & Marketing Manager

Dear Ms./Mr. Soraya, Thank you for taking the time to share your feedback. We’re pleased to hear that you were satisfied with the cleanliness of the room and the hot water. We also appreciate your comments regarding the Wi-Fi and break… Show more

Dear Sir / Madam, Thank you for your positive review and for choosing to stay with us for 14 days. We are delighted to hear that you and your wife had a perfect stay and especially enjoyed our breakfast selection. it's wonderful to know that the team was able to prepare your favorite bacon and scrambled eggs just the way you like them. Your kind words about our staff and the service they provided mean a great deal to us. We will be sure to pass along your kind words to the entire team. We sincerely appreciate your feedback and look forward to welcoming you both back for another memorable stay. Warm regards, Nina Adijaya Sales & Marketing Manager

Dear Sir / Madam, Thank you for your positive review and for choosing to stay with us for 14 days. We are delighted to hear that you and your wife had a perfect stay and especially enjoyed our breakfast selection. it's wonderful to… Show more

Dear Ms/Mr. Laura, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our pool and found our team to be friendly and welcoming. However, we sincerely regret that your stay was impacted by the discomfort of the bed. While we do offer mattress toppers upon request, we acknowledge the importance of better communicating this option to our guests. We also apologize for any inconvenience caused by the shower and will review this with our housekeeping and maintenance team to ensure improvements are made. Your comments have been shared with our management team, and we truly appreciate your insights as we continue to enhance our facilities and overall guest experience. We hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future. Warm regards, Nina Adijaya Sales & Marketing Manager

Dear Ms/Mr. Laura, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our pool and found our team to be friendly and welcoming. However, we sincerely regret that your stay was impacted by the d… Show more

Dear Ms/Mr. Stephen, Thank you for choosing us and taking the time to share your feedback. We’re pleased to hear that you enjoyed the spacious room and the effective air conditioning. We apologize for the inconvenience caused by the plumbing issues you encountered. Please rest assured that our maintenance team has been informed to address these concerns promptly. We appreciate your comments and hope to have the opportunity to welcome you back for an even better experience. Warm regards, Nina Adijaya Sales & Marketing Manager

Dear Ms/Mr. Stephen, Thank you for choosing us and taking the time to share your feedback. We’re pleased to hear that you enjoyed the spacious room and the effective air conditioning. We apologize for the inconvenience caused by the p… Show more

Dear Ms/Mr. Kale, Thank you for choosing us and taking the time to share your feedback. We are pleased to hear that you found our rooms well-equipped and appreciated the overall value for money compared to neighboring options. Your kind comments are truly appreciated. We also acknowledge your feedback regarding the Wi-Fi connection and sincerely apologize for any inconvenience caused during your stay. There was an issue with the Wi-Fi during that period, which we have since resolved, and we regret that this affected your experience. We hope to have the opportunity of welcoming you back on your next visit to Bali for a more enjoyable and seamless stay. Warm regards, Nina Adijaya Sales & Marketing Manager

Dear Ms/Mr. Kale, Thank you for choosing us and taking the time to share your feedback. We are pleased to hear that you found our rooms well-equipped and appreciated the overall value for money compared to neighboring options. Your ki… Show more

Dear Ms/Mr. Anonymous, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed both the room and the breakfast during your stay. We also appreciate your comments regarding the proximity of the children’s swimming pool to the room, which resulted in the surrounding area often being wet. We understand how this may have impacted your comfort, and we will be reviewing this concern with our team to explore possible improvements in managing these areas more effectively. Additionally, your feedback regarding room service has been noted and will be taken into consideration as part of our ongoing efforts to enhance the guest experience. We truly value your input and hope to have the opportunity to welcome you again for a more pleasant and comfortable stay. Warm regards, Nina Adijaya Sales & Marketing Manager

Dear Ms/Mr. Anonymous, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed both the room and the breakfast during your stay. We also appreciate your comments regarding the proximity of the chil… Show more

Dear Ms/Mr. Sophie, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the disappointing experience you had during your recent stay. Please accept our sincerest apologies, as this is certainly not the standard of cleanliness and comfort we aim to provide. We’ve taken note of the issues you mentioned, including the room condition, air conditioning, and cleanliness concerns. These have been promptly shared with our housekeeping and maintenance teams for immediate attention. Regarding the refund, we completely understand your frustration. While our current policy states that early check-outs are non-refundable, we have shared your comments with our management team for consideration, including the possibility of handling such cases individually in the future. We truly appreciate your feedback and hope you might consider giving us another opportunity to provide you with the quality stay our guests expect and deserve. Warm regards, Nina Adijaya Sales & Marketing Manager

Dear Ms/Mr. Sophie, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the disappointing experience you had during your recent stay. Please accept our sincerest apologies, as this is certainly not the… Show more

Dear Ms./Mr. Kelvin, Thank you for choosing us and taking the time to share your feedback. We’re pleased to hear that you had an enjoyable and relaxing break. It’s wonderful to know that you appreciated our convenient location, cleanliness, and the friendliness of our staff. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the near future. Warm regards, Nina Adijaya Sales & Marketing Manager

Dear Ms./Mr. Kelvin, Thank you for choosing us and taking the time to share your feedback. We’re pleased to hear that you had an enjoyable and relaxing break. It’s wonderful to know that you appreciated our convenient location, cleanli… Show more

Dear Ms./Mr. Pedro, Thank you for choosing us and taking the time to share your feedback. We’re delighted to know that you enjoyed our breakfast and convenient location. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the near future. Warm regards, Nina Adijaya Sales & Marketing Manager

Dear Ms./Mr. Pedro, Thank you for choosing us and taking the time to share your feedback. We’re delighted to know that you enjoyed our breakfast and convenient location. It was a pleasure to have you as our guest, and we look forward … Show more