Reviews of The Prime Canggu Bali by Kanaya Hospitality 4 stars
Jalan Munduk Catu, 80351 Canggu, Indonesia
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGreat location staff are amazing. This is my second time staying here.
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Michelle, Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kind words about our property and services. It is wonderful to hear that you found our location to be the best in Canggu and that you appreciated the cleanliness, the friendly staffs, and the inviting atmosphere we strive to maintain. Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations in these areas. Once again, we are grateful for your valuable comments and the opportunity to serve you. We look forward to welcoming you back to The Prime Canggu Bali in the near future and providing you with another exceptional experience. With warmly regards, Operation Manager
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Michelle, Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate you… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewTo get to this resort, you travel a short way off a very busy street, down a quiet laneway. This is perfect! Still right within the heart of busy Canggu, but the resort is quiet and peaceful. Walking distance to the Beach, Old Mans and loads of shops, restaurants and bars. The resort is boutique and also has a rooftop bar and restaurant.
There are no lifts, so you need to take the stairs to enter the resort, or go to the rooftop bar/restaurant, where breakfast is also served. It didn't bother us but may be an issue for people who are not comfortable with climbing stairs.
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Deborah , Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kind words about our property and services. It is wonderful to hear that you found our location to be the best in Canggu and that you appreciated the cleanliness, the friendly staffs, and the inviting atmosphere we strive to maintain. Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations in these areas. We also appreciate your feedback regarding there are no lifts, and we sincerely apologize for any inconvenience this may have caused during your stay. Please rest assured that we will address this matter internally to ensure that we improve quality for the future enjoyment of our guests. Once again, we are grateful for your valuable comments and the opportunity to serve you. We look forward to welcoming you back to The Prime Canggu Bali in the near future and providing you with another exceptional experience. With warmly regards, Operation Manager
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Deborah , Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate you… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewI loved how kind the people were and how pretty the whole place was. As we were staying for four nights, we got a delightful complimentary breakfast everyday, including a welcome drink and free happy hour drink. It was so close to everything - popular restaurants, beach clubs and other stores.
Some of the room's design choices made it feel a bit uncomfortable - one big window looking out into the hotel's public area and the bathroom blinds not fully covering the window looking out into the bedroom.
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Christelle Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kind words about our property and services. It is wonderful to hear that you found our location to be the best in Canggu and that you appreciated the cleanliness, the friendly staffs, and the inviting atmosphere we strive to maintain. Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations in these areas. We also appreciate your feedback regarding the bathroom, and we sincerely apologize for any inconvenience this may have caused during your stay. Please rest assured that we will address this matter internally to ensure that we improve quality for the future enjoyment of our guests. Once again, we are grateful for your valuable comments and the opportunity to serve you. We look forward to welcoming you back to The Prime Canggu Bali in the near future and providing you with another exceptional experience. With warmly regards, Operation Manager
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Christelle Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate you… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewconvenient location, quiet and would definitely stay again. the staff were brilliant, especially Sisil in the restaurant. thank you
NA
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Tom, Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kind words about our property and services. It is wonderful to hear that you found our location to be the best in Canggu and that you appreciated the cleanliness, the friendly staffs especially Sisil, and the inviting atmosphere we strive to maintain. Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations in these areas. Once again, we are grateful for your valuable comments and the opportunity to serve you. We look forward to welcoming you back to The Prime Canggu Bali in the near future and providing you with another exceptional experience. With warmly regards, Operation Manager
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Tom, Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kin… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLoved the location and how close the room was to the pool. The staff were brilliant and we got free breakfast every day. The room was huge, the bed was comfortable as was the bathroom. Laundry services was excellent too.
We would suggest some more hooks or a drying rack to dry towels. The bathroom was getting a little tired (particularly the shower area looked a little grubby even though it was clean, lots of marks and shelf appeared dirty)
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Claire Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kind words about our property and services. It is wonderful to hear that you found our location to be the best in Canggu and that you appreciated the cleanliness, the friendly staffs, and the inviting atmosphere we strive to maintain. Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations in these areas. We also appreciate your feedback regarding the hooks or a drying rack to dry towels and lots of marks and shelf appeared dirty, and we sincerely apologize for any inconvenience this may have caused during your stay. Please rest assured that we will address this matter internally to ensure that we improve quality for the future enjoyment of our guests. Once again, we are grateful for your valuable comments and the opportunity to serve you. We look forward to welcoming you back to The Prime Canggu Bali in the near future and providing you with another exceptional experience. With warmly regards, Operation Manager
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Claire Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your ki… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewAll staff were super friendly. Comfortable rooms.
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Craig, Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kind words about our property and services. It is wonderful to hear that you found our location to be the best in Canggu and that you appreciated the cleanliness, the friendly staffs, and the inviting atmosphere we strive to maintain. Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations in these areas. Once again, we are grateful for your valuable comments and the opportunity to serve you. We look forward to welcoming you back to The Prime Canggu Bali in the near future and providing you with another exceptional experience. With warmly regards, Operation Manager
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Craig, Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your k… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewAll the team were kind and accommodating, from the reception to the restaurant and everyone in between. The restaurant offered vegan alternatives and reception arranged our scooter without hassle. Always greeted with a smile and by name, made our experience so memorable. We stayed in the deluxe room and villa and both were immaculate with beautiful furnishings and interior. Highly recommend.
There is nothing we could fault.
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Carly, Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kind words about our property and services. It is wonderful to hear that you found our location to be the best in Canggu and that you appreciated the cleanliness, the friendly staffs, and the inviting atmosphere we strive to maintain. Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations in these areas. Once again, we are grateful for your valuable comments and the opportunity to serve you. We look forward to welcoming you back to The Prime Canggu Bali in the near future and providing you with another exceptional experience. With warmly regards, Operation Manager
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Carly, Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your k… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe Prime is an elegantly designed accommodation. The pool is lovely and the room are large and modern. The staff are so friendly and you don’t feel lonely in a foreign country. The buffet breakfast was very enjoyable and changed daily and they cook extra eggs your way fresh and also local favourites. The accommodation is close to everything you need. Great stay in Canggu.
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Jenny , Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kind words about our property and services. It is wonderful to hear that you found our location to be the best in Canggu and that you appreciated the cleanliness, the friendly staffs, and the inviting atmosphere we strive to maintain. Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations in these areas. Once again, we are grateful for your valuable comments and the opportunity to serve you. We look forward to welcoming you back to The Prime Canggu Bali in the near future and providing you with another exceptional experience. With warmly regards, Operation Manager
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Jenny , Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewSo relaxing and private yet right in the middle of Canggu
Nothing not to like
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Catherine - Thuy Nhi, Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kind words about our property and services. It is wonderful to hear that you found our location to be the best in Canggu and that you appreciated the cleanliness, the friendly staffs, and the inviting atmosphere we strive to maintain. Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations in these areas. Once again, we are grateful for your valuable comments and the opportunity to serve you. We look forward to welcoming you back to The Prime Canggu Bali in the near future and providing you with another exceptional experience. With warmly regards, Operation Manager
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Catherine - Thuy Nhi, Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly ap… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewFantastic location, clean comfortable rooms
Minor detail needs a step into the pool
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Katherine, Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kind words about our property and services. It is wonderful to hear that you found our location to be the best in Canggu and that you appreciated the cleanliness, the friendly staffs, and the inviting atmosphere we strive to maintain. Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations in these areas. We also appreciate your feedback regarding needs a step into the pool ,and we sincerely apologize for any inconvenience this may have caused during your stay. Please rest assured that we will address this matter internally to ensure that we improve quality for the future enjoyment of our guests. Once again, we are grateful for your valuable comments and the opportunity to serve you. We look forward to welcoming you back to The Prime Canggu Bali in the near future and providing you with another exceptional experience. With warmly regards, Operation Manager
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Katherine, Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate yo… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewthe property is situated with in walking distance of the beach... It is modern and a much more relaxed area to stay than in Kuta...Seminyak...or Legian. It is a small Boutique hotel and staff are all trying hard ... to please The Bathrooms are modern by Bali standards. ..why they put the shower handfpiece opposite the door I have no idea ?The tv is great...coulld get Netflix and Prime . Brillant !!....Not available in 5 star accommodation In Kuta. There is no lift and a long Alley to access property plus a multitude of steep stairs....not good if you are older and not mobile. Free Breakfast was a bonus with Independence Day.
steep stairs in lieu of a lift ...only fit older people would cope with thisi property. No steps to get out of pool.
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Sherrill, Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kind words about our property and services. It is wonderful to hear that you found our location to be the best in Canggu and that you appreciated the cleanliness, the friendly staffs, and the inviting atmosphere we strive to maintain. Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations in these areas. We also appreciate your feedback regarding steep stairs in of a lift ,only fit older people would cope with this property. No steps to get out of pool , and we sincerely apologize for any inconvenience this may have caused during your stay. Please rest assured that we will address this matter internally to ensure that we improve quality for the future enjoyment of our guests. Once again, we are grateful for your valuable comments and the opportunity to serve you. We look forward to welcoming you back to The Prime Canggu Bali in the near future and providing you with another exceptional experience. With warmly regards, Operation Manager
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Sherrill, Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate you… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewStaff were so incredibly friendly and accomodating. The rooms were clean and exactly as pictured. Would highly recommend!
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Alana , Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kind words about our property and services. It is wonderful to hear that you found our location to be the best in Canggu and that you appreciated the cleanliness, the friendly staffs, and the inviting atmosphere we strive to maintain. Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations in these areas. Once again, we are grateful for your valuable comments and the opportunity to serve you. We look forward to welcoming you back to The Prime Canggu Bali in the near future and providing you with another exceptional experience. With warmly regards, Operation Manager
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Alana , Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your … Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewThe staff were absolutely amazing. I fell ill on the day of arrival and they took amazing care of me - they even shuffled around rooms so they could accommodate my late check out request. The room was huge and so clean. I will 100% stay here again.
I liked everything about my stay
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Sophie Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kind words about our property and services. It is wonderful to hear that you found our location to be the best in Canggu and that you appreciated the cleanliness, the friendly staffs, and the inviting atmosphere we strive to maintain. Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations in these areas. Once again, we are grateful for your valuable comments and the opportunity to serve you. We look forward to welcoming you back to The Prime Canggu Bali in the near future and providing you with another exceptional experience. With warmly regards, Operation Manager
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Sophie Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your ki… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewSuper clean… the staff were absolutely lovely attentive, helpful and always smiling. Definitely recommended and I’ll stay again
Nothing to mention
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Andrea, Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kind words about our property and services. It is wonderful to hear that you found our location to be the best in Canggu and that you appreciated the cleanliness, the friendly staffs, and the inviting atmosphere we strive to maintain. Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations in these areas. Once again, we are grateful for your valuable comments and the opportunity to serve you. We look forward to welcoming you back to The Prime Canggu Bali in the near future and providing you with another exceptional experience. With warmly regards, Operation Manager
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Andrea, Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your … Show more
Reviewed: 1 August 2025 · Stayed in June 2025
Verified reviewAbsolutely beautiful villa in a perfect location.
Charge money for small stains in bedding, just be careful.
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Ella, Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kind words about our property and services. It is wonderful to hear that you found our location to be the best in Canggu and that you appreciated the cleanliness, the friendly staffs, and the inviting atmosphere we strive to maintain. Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations in these areas. We also appreciate your feedback regarding the charge for the small stain on the bedsheet, we would like to kindly inform you that this policy is in place as part of our hotel regulations to maintain the quality and comfort for all our guests, and we sincerely apologize for any inconvenience this may have caused during your stay. Please rest assured that we will address this matter internally to ensure that we improve quality for the future enjoyment of our guests. Once again, we are grateful for your valuable comments and the opportunity to serve you. We look forward to welcoming you back to The Prime Canggu Bali in the near future and providing you with another exceptional experience. With warmly regards, Operation Manager
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Ella, Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kin… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewWe booked a twin room and a 1-bedroom villa. This review is for the 1-bedroom villa. + It was great to find a hotel that has villas as we like the service that hotels provide while having the privacy of a villa. + The hotel is on buzzy Jalan Munduk Catu, and very handy to the even more buzzy Jalan Batu Bolong and Echo Beach, with lots of eateries, shops and spa salons nearby. Despite this, the hotel is tucked down a wide and safe laneway - a nice respite. + The bedroom and bathroom were clean and comfortable. The bedroom ceiling has a beautiful cone-shape which creates a great sense of space. + The kitchen has a filtered water dispenser. + The outstanding aspect of The Prime are the staff members, like Rai, who regularly check how things can be improved, and Ana who greeted us by name every morning at breakfast. My son woke up unwell one morning so Sisil in the restaurant arranged for a simple breakfast and ginger tea to be prepared and personally delivered it to his room.
- The small living/kitchen area was quite tired looking: the sink - while clean - was very stained, and there were splotches on the walls. - The villa's private pool was not quite private as the villa next door was 2-storey and occasionally our neighbours used the balcony and could look straight into our pool. - One day new occupants of another villa were very noisy in the pool, bouncing a ball against the wall repeatedly and shouting - the drawback of having a private pool. However, we advised reception, who dealt with it, and upon checking out Elza, the supervisor, apologised for the disturbance. - On the first morning the breakfast was not very nice. It seemed like the Indonesian breakfasts (mi goreng and rice porridge) had been reheated. However, this appeared to be a one-off as the other 2 mornings there were different chefs who cooked the meals fresh and with care. - This didn't bother us but if you have mobility restrictions The Prime isn't for you. There are stairs to the rooms/villas and to the restaurant, and some are very large and steep. - Overall, the hotel service is excellent whether you stay in a hotel room or the more expensive villas so next time we would consider just staying in a room.
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Robert , Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kind words about our property and services. It is wonderful to hear that you found our location to be the best in Canggu and that you appreciated the cleanliness, the friendly staffs, and the inviting atmosphere we strive to maintain. Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations in these areas. We also appreciate your feedback regarding the small living/kitchen area was quite tired looking, the sink , while clean, was very stained, and there were splotches on the walls. The villa's private pool was not quite private as the villa next door was 2 storey and occasionally our neighbours used the balcony and could look straight into our pool, and we sincerely apologize for any inconvenience this may have caused during your stay. Please rest assured that we will address this matter internally to ensure that we improve quality for the future enjoyment of our guests. Once again, we are grateful for your valuable comments and the opportunity to serve you. We look forward to welcoming you back to The Prime Canggu Bali in the near future and providing you with another exceptional experience. With warmly regards, Operation Manager
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Robert , Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewWe booked a twin room and a 1-bedroom villa. This review is for the twin room. + Great value due to Booking.com deal. + The location is very handy to Jalan Batu Bolong and Echo Beach. + The room was quite basic but clean, spacious and comfortable and it was great to have a bathtub. + The room was very quiet. We had requested a quiet room so they gave us one across from the restaurant (had read that the rooms under restaurant can be a little noisy). + The pool can only be used from 9am-7pm which means that there is no noise coming from the area too early or too late. + The outstanding aspect of The Prime is the staff who regularly check how things can be improved. My son woke up unwell one morning so Sisil in the restaurant arranged for a simple breakfast and ginger tea to be prepared and personally delivered it to his room. Also, when the toilet was blocked Dian on reception quickly arranged for it to be fixed.
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Robert , Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kind words about our property and services. It is wonderful to hear that you found our location to be the best in Canggu and that you appreciated the cleanliness, the friendly staffs, and the inviting atmosphere we strive to maintain. Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations in these areas. Once again, we are grateful for your valuable comments and the opportunity to serve you. We look forward to welcoming you back to The Prime Canggu Bali in the near future and providing you with another exceptional experience. With warmly regards, Operation Manager
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Dear Robert , Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewGreat location, next to Canggu’s Main Street. The room was good, very comfortable, and the staff was very nice. Their baby cot is very good as well!
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kind words about our property and services. It is wonderful to hear that you found our location to be the best in Canggu and that you appreciated the cleanliness, the friendly staffs, and the inviting atmosphere we strive to maintain. Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations in these areas. Once again, we are grateful for your valuable comments and the opportunity to serve you. We look forward to welcoming you back to The Prime Canggu Bali in the near future and providing you with another exceptional experience. With warmly regards, Ade Suyasa
Om Swastiastu, warmest greetings from The Prime Canggu Bali, Thank you for taking the time to share your positive feedback on Booking.com Review following your recent stay at The Prime Canggu Bali. We greatly appreciate your kind words abo… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified review