Reviews of The Papandayan 5 stars
Jl. Gatot Subroto 83, 40262 Bandung, Indonesia
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe ambiance, the smell and the room
Dear Norliza, Thank you for your kind words. We’re thrilled you enjoyed the ambiance, scent, and room. Your feedback inspires us to keep delivering exceptional experiences. Best Regards, Bobby Renaldi General Manager The Papandayan
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewVery clean....location...stuff....
The bathroom exhaust fan wasn't working in rooms 😕 even though we changed the rooms, but the problem was the same, unfortunately
Dear salem, Thank you for your feedback. We’re glad you enjoyed our cleanliness and location. We sincerely apologize for the bathroom exhaust fan issue and appreciate your patience. Your concerns have been noted for immediate action. Best Regards, Bobby Renaldi General Manager The Papandayan
Dear salem, Thank you for your feedback. We’re glad you enjoyed our cleanliness and location. We sincerely apologize for the bathroom exhaust fan issue and appreciate your patience. Your concerns have been noted for immediate action. … Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewproses check in mudah
Dear Anonymous my, Thank you for your kind words. We’re delighted you enjoyed your stay and found our check-in process easy. We’re thrilled you enjoyed your stay at The Papandayan. Best Regards, Bobby Renaldi General Manager The Papandayan
Dear Anonymous my, Thank you for your kind words. We’re delighted you enjoyed your stay and found our check-in process easy. We’re thrilled you enjoyed your stay at The Papandayan. Best Regards, Bobby Renaldi General Manager The Papa… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewEverything. Breakfast is delicious
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Dear Anonymous, Thank you for your wonderful feedback. We’re thrilled you enjoyed your stay and our delicious breakfast. Best Regards, Bobby Renaldi General Manager The Papandayan
Reviewed: 8 June 2025 · Stayed in May 2025
Verified reviewBeautiful
Dear Raymond, Thank you for your kind words. We’re thrilled your stay was the highpoint of your vacation. We appreciate your feedback and hope to welcome you back soon. Best Regards, Bobby Renaldi, General Manager The Papandayan
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewVery good hotel. I like the pool which is warm water pool. Very clean and warm reception
Dear Nugraha, Thank you for your wonderful review! We’re thrilled you enjoyed your stay, especially our warm water pool and clean facilities. Your kind words about our reception team mean a lot. We hope to welcome you back soon. Best Regards, Bobby Renaldi General Manager The Papandayan
Dear Nugraha, Thank you for your wonderful review! We’re thrilled you enjoyed your stay, especially our warm water pool and clean facilities. Your kind words about our reception team mean a lot. We hope to welcome you back soon. Best R… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewThe design of the hotel and the room bring out a cozy and welcoming feel. The scented hallway bring up the experience to another level. The room with all the amenities is really comfortable. The plush and extra-wide pillows are just what we needed to end the night. There is a hidden gem; a mini garden that immediately makes you forget that you are in the middle of Bandung.
Dear Muhammad Afiq, Thank you for your kind words. We’re thrilled you enjoyed our classical design, cozy ambiance, and scented hallways. It’s wonderful to hear our plush pillows and mini garden added to your comfort. We look forward to welcoming you back soon. Best Regards, Bobby Renaldi General Manager, The Papandayan
Dear Muhammad Afiq, Thank you for your kind words. We’re thrilled you enjoyed our classical design, cozy ambiance, and scented hallways. It’s wonderful to hear our plush pillows and mini garden added to your comfort. We look forward to w… Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewGood food and service
Check-in time is too long, expect at 13.00 but the room is ready at 14.30
Dear Firmansyah, Thank you for your kind words about our food and service. We apologize for the delay in check-in and will strive to be more efficient in future. We value your feedback. Best Regards, Bobby Renaldi General Manager The Papandayan
Dear Firmansyah, Thank you for your kind words about our food and service. We apologize for the delay in check-in and will strive to be more efficient in future. We value your feedback. Best Regards, Bobby Renaldi General Manager The P… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 13 March 2025 · Stayed in March 2025
Verified reviewVery nice atmosphere and helpful staff. Bed was very big and comfortable and the bathroom was luxurious as-well. Dinner served to my room was also delicious.
The breakfast wasnt available because of Ramadan and it wasnt stated anywhere before my check in. The windows were also very poorly insulated and right above a busy street whoch heavily impacted my sleep quality.
Dear Annika, We appreciate your positive comments about our atmosphere, staff, accommodation, and room service. We apologize for the inconvenience caused due to lack of information about breakfast during Ramadan and the noise from the street. We have taken steps to address these issues. Best Regards, Bobby Renaldi General Manager The Papandayan
Dear Annika, We appreciate your positive comments about our atmosphere, staff, accommodation, and room service. We apologize for the inconvenience caused due to lack of information about breakfast during Ramadan and the noise from the str… Show more
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewBreakfast is nice and the dining room staff was excellent. I like the pool and the garden is beautifully maintained. There are a lot of area to sit and relax in the garden and near the pool/outdoor restaurant.
The AC is too cold and cannot be controlled from the room. The staff said it cannot be adjusted as it's centralized. But we had to turn it off so we could sleep.
Dear Rini, Thank you for choosing The Papandayan for your stay and for taking the time to share your experience. We are delighted to know you enjoyed the location, breakfast and our staff's service. Our garden and pool area indeed offer great relaxation spaces and we're glad you loved it. However, we apologize for the discomfort you faced due to the AC settings and we understand your concerns. Rest assured as we are looking into this to improve our guest experience in future. Best Regards, Bobby Renaldi General Manager The Papandayan
Dear Rini, Thank you for choosing The Papandayan for your stay and for taking the time to share your experience. We are delighted to know you enjoyed the location, breakfast and our staff's service. Our garden and pool area indeed offer g… Show more
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewElegant and tasteful design, with very friendly and personal staff. In walking distance from Bandung‘s main downtown attractions.
Dear Sebastian, We're delighted to hear you enjoyed our elegant design and friendly staff. Thank you for recognizing our prime location. We hope to welcome you back soon. Best Regards, Bobby Renaldi General Manager The Papandayan
Reviewed: 6 February 2025 · Stayed in February 2025
Verified reviewThe room was clean, spacious and quiet. The staff, including the security, were all friendly and respectful. Thank you for the great stay!
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Dear Yin Su, Thank you for your exuberant feedback. We're delighted you enjoyed our clean, quiet rooms and found our staff friendly and respectful. We strive to create such experiences. Looking forward to welcoming you again. Best Regards, Bobby Renaldi General Manager The Papandayan
Dear Yin Su, Thank you for your exuberant feedback. We're delighted you enjoyed our clean, quiet rooms and found our staff friendly and respectful. We strive to create such experiences. Looking forward to welcoming you again. Best Regar… Show more
Reviewed: 29 January 2025 · Stayed in November 2024
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified review