Reviews of The Pandan Sari Hotel 4 stars
190 Jalan Raya Uluwatu, 80361 Jimbaran, Indonesia
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewGood value, nice big room. Lovely, helpful staff.
It's a 15 minute walk from restaurants etc.
Dear Mr. Mark, Thank you for staying at our hotel. We hope you and your beloved wife can come back to visit us on another occasion. Thank you, and have a wonderful day! Warm Regards, Tri
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe only saving grace was the polite and professional lady at reception.
I booked a “deluxe” room for three nights but checked out the same day. The room looked nothing like the photos. Bedsheets appeared unwashed, pillowcases had yellow stains, towels were dirty, and the bathroom was unacceptable.
Dear, Kinga Siwek. Thank you for sharing your feedback. We sincerely apologize that your recent experience did not meet your expectations. We regret to hear about the cleanliness issues and the differences between the room and the photos, and we take your comments seriously. Your feedback has been shared with our housekeeping team to ensure this does not happen again in the future. We are, however, pleased to know that our receptionist was able to provide you with polite and professional service. We truly appreciate your kind words about her. Once again, we apologize for the inconvenience caused and we hope to have the opportunity to welcome you back and provide you with a much better stay in the future. Warm regards, Tri (Receptionist)
Dear, Kinga Siwek. Thank you for sharing your feedback. We sincerely apologize that your recent experience did not meet your expectations. We regret to hear about the cleanliness issues and the differences between the room and the photos, … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was good
Dear Mr. Mohamed, Thank you very much for your review. We’re happy to hear that you enjoyed our breakfast. We hope to welcome you back again soon! Warm Regards, Tri
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe hotel looks great as you approach it. The pool is great and the atrium lobby is impressive! The rooms are large and the bedding is very comfortable. The view from the rooftop restaurant and decks is amazing!!
My daughter’s room had no window and the hot water never really worked in her room.
Hello Mr. Humphrey Craig, Thank you very much for your review. We sincerely apologize for any shortcomings during your stay with us. Wishing you wonderful days ahead with your beloved family. We look forward to welcoming you back to The Pandan Sari Hotel.
Hello Mr. Humphrey Craig, Thank you very much for your review. We sincerely apologize for any shortcomings during your stay with us. Wishing you wonderful days ahead with your beloved family. We look forward to welcoming you back to The Pan… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in April 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewDinner on roof Pool Staff
Lack of thorough daily clean Didn't have balcony
Thank you for choosing The Pandan Sari Hotel as your place to stay in Bali, Madam Terri Strong. We will be happy to welcome you back again :)
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewFacility's were great nice room clean rooms. Restaurant food lovely, majority of the staff at the hotel very good.
Location a bit out of the way. Most of the staff don't speak much English, hard to communicate. One staff member at reception wasn't very helpful, asked her to call a Bluebird taxi she claimed didn't have the number, but could organize a private taxi to Airport, which I agreed well what a piece of shit couldn't but cases in trunk full of shit had to nurse case's. This staff member is on the take We previously ordered a Bluebird taxi from another staff members and was ordered and arrived on time
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewGood shower, spacious room, good A/C, underground parking for the scooter
Some bugs in the bathroom, no overnight front desk staff, traffic noise from the road
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewNice location. Clean bathroom.
No window in room so not safe if there is an emergency. Tv is quite small. Need hand soap near bathroom sink.
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewThe room was nice enough.
The access to the lobby area from outside has quite a few stairs and no rail (older couple). Breakfast was basic and the hotel ran out of quite a lot of items in the restaurant. Read in reviews that the hotel was a new built, definitely not the case. Advertised a pool bar, that doesn’t exist. Rooms were cleaned daily but not well, items were not replenished without asking.
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewgood
nice location
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewQuiet environment at night
Breakfast is terrible, service slow
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewLovely spacious room, all very new. Bed was comfortable and the bathroom very nice Good location for airport transit Very friendly and helpful staff
Breakfast not very exciting. Potatoes were underdone and chicken sausages were bland and not very hot. Poached eggs were hard. Near to a noisy main road
Reviewed: 8 April 2025 · Stayed in March 2025
Verified reviewBreakfast is fine and the balcony view is pretty nice. The staffs are also very welcoming and nice.
The room is kinda old and some equipment are rusty. It is tidy but not yet that clean.
Hello Mr/s Chenyu, We hope you always be happy Thank you for your visit, we apologize for your inconvenience, and we will make an evaluation to improve our service. We are very happy if you visit again Warm Regard Chika Reservation
Reviewed: 6 April 2025 · Stayed in March 2025
Verified reviewReviewed: 1 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 March 2025 · Stayed in February 2025
Verified reviewThe view from the restaurant was fantastic. The room was spacious. The location was superb.
None
Hello Mr/s Shah Rizal Sham, Thank you for your visit, we are very happy if you visit again. Warm Regard, Chika Reservation
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewStaff are very friendly and welcoming especially Chika and Bintang! and housekeeping. Room was Deluxe and spacious! Totally Royal and worth the value! ❤️ Rooftop Restaurant is well decorated and offers a 360° View from Jimbaran overlooking the Bay and Airport on one side and the GWK Statue on the other, 20 mins radius from both. New lifts. Inhouse Spa.
Steps leading to reception. Restaurant staff needs to be trained better. Management is too focused on energy saving and cost cutting instead of guest comfort. They switch off AC even when guests are dining and only switch on 1 AC upon specifically requesting to do so. Swimming pool is quite deep, the deeper end needs to be marked with signage.
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewReviewed: 4 March 2025 · Stayed in March 2025
Verified review