Reviews of The Onion Collective
Jalan Raya Pengosekan Ubud, 80571 Ubud, Indonesia
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLoved our stay! The rooms are quite rustic but we enjoyed that. It is quiet and comfortable and great location.
Bathroom is open so can be a few bugs but overall not really a problem.
Dear Alison, au Thank you so much for having time to write your lovely review! We are so glad to hear you enjoyed the rustic charm of our rooms and appreciated the quiet, comfortable atmosphere and convenient location. We understand the open-style bathroom might allow a few visitors from nature now and then, but we are happy to hear it did not take away from your overall experience. Hope to welcoming you back here in the future. Best Regards, Sheila
Dear Alison, au Thank you so much for having time to write your lovely review! We are so glad to hear you enjoyed the rustic charm of our rooms and appreciated the quiet, comfortable atmosphere and convenient location. We understand the op… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewWe were delighted with this hotel. We arrived late at night due to several flight delays and they arranged somebody to wait for us even though we kept postponing our arrival time. The staff was very kind and helpful. Breakfast was a great surprise every morning: good variety and tasty. We enjoyed so much chats with the girls at reception and learning something new about Bali every day. Spacious room. Quiet at night. Nice views to the garden and pool.
Nothing really. All as expected. Perhaps the bathroom was not as nice as the rest of the accommodation, but no major deficiencies.
Dear Maya, What a thoughtful words! We are truly delighted to hear that you enjoyed stay and our team could make your late arrival so much smoother. It’s wonderful to know that you appreciated the breakfast, found the room spacious and quiet, and enjoyed the views of our garden and pool. We’ll be sure to pass on your kind words to our reception team, they will be happy to hear how much you enjoyed the chats and cultural insights about Bali! We also appreciate your honest note about the bathroom. We are always looking for ways to improve our guest experience, and your feedback helps us to prioritize our future upgrades. It was a pleasure having you, thank you so much for your wonderful review and we hope to welcome you back again on your next trip to Bali! Kind Regards, Sheila
Dear Maya, What a thoughtful words! We are truly delighted to hear that you enjoyed stay and our team could make your late arrival so much smoother. It’s wonderful to know that you appreciated the breakfast, found the room spacious and qu… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewAmazing staff, food was delicious. The place one of the cosiest I ever stayed at in Bali.
Dear Lund, What a amazing feedback! We are so glad to hear that you loved our staff and the delicious food, and you found our place to be one of the coziest you have stayed at in Bali. Your kind words mean a lot to us, we will be sure to pass this to our team and hope to welcome you back again in the future holiday. Best Regards, Sheila
Dear Lund, What a amazing feedback! We are so glad to hear that you loved our staff and the delicious food, and you found our place to be one of the coziest you have stayed at in Bali. Your kind words mean a lot to us, we will be sure to p… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewLoved the cosy little rooms. Swimming pool was nice and clean with great water slide. Staff were really kind and helpful. They loved playing with my little grandbaby and he loved the attention. Kitchenette was good.
Room was a bit musty but this doesn’t seem uncommon in Bali. Need to change kitchen sponges for new guests.
Dear Naomi, Thank you so much for having time to share your wonderful review. We are so glad to hear you enjoyed our cozy rooms, the clean pool and waterslide, and especially the kindness of our staff. It means a lot to us that your grandbaby had such a good time and felt so welcome. We also thank you for bringing up the issues with the musty smell and the kitchen sponges. We take all guest feedback seriously and will address these points with our housekeeping and maintenance teams to ensure a better experience for future guests. We hope to welcome you and your family back again soon. Warm Regards, Sheila
Dear Naomi, Thank you so much for having time to share your wonderful review. We are so glad to hear you enjoyed our cozy rooms, the clean pool and waterslide, and especially the kindness of our staff. It means a lot to us that your grandb… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewWhat I liked: staff, breakfast, location, large room, good mosquito net
There wasn't any live music during the 5 nights that I stayed there, which was one of the reasons why I booked the place. I should have asked why, but I didn't, because I enjoyed myself anyway. But I still found it strange. Also, the room didn't look well maintained at all. On the third day, when I asked why my room hadn't been cleaned yet, I found out that you had to request housekeeping. I wasn't told about this, so that was pretty annoying. As other reviews also mentioned there was some construction work going on on a site (which was part of the accommodation) next to my room that started early in the morning. Thank god for earplugs... All in all it was not what I expected it to be. I made a reservation months before my stay and when I compared it to the prices they charged at the time I was there, I felt like I paid way too much, so that left a bit of a sour taste as well. Will not stay here again.
Dear Kirsten, We appreciate you highlighting the positive aspects of your visit, and we are glad you enjoyed our staff, breakfast, location, and the size of your room. However, we sincerely apologize for the issues that detracted from your experience. We understand your disappointment about the lack of live music, as this is a key feature we aim to provide. We are also sorry that the housekeeping policy was not communicated to you upon check-in, and we will be reviewing our procedures to ensure this information is clearly provided to all guests in the future. The construction noise is an unfortunate issue, and we apologize for the disturbance this caused. We are working closely with the construction team to minimize the impact on our guests as much as possible. We also take your comments about the room maintenance and value for money seriously. We will be addressing these issues with our maintenance and management teams to ensure we are meeting the high standards our guests expect. Your feedback is invaluable to us, and we are committed to making the necessary improvements. We hope you might consider giving us another opportunity to provide you with the exceptional experience we strive to deliver. Kind Regards, Sheila please help me to respond this review "What I liked: staff, breakfast, location, large room, good mosquito net There wasn't any live music during the 5 nights that I stayed there, which was one of the reasons why I booked the place. I should have asked why, but I didn't, because I enjoyed myself anyway. But I still found it strange. Also, the room didn't look well maintained at all. On the third day, when I asked why my room hadn't been cleaned yet, I found out that you had to request housekeeping. I wasn't told about this, so that was pretty annoying. As other reviews also mentioned there was some construction work going on on a site (which was part of the accommodation) next to my room that started early in the morning. Thank god for earplugs... All in all it was not what I expected it to be. I made a reservation months before my stay and when I compared it to the prices they charged at the time I was there, I felt like I paid way too much, so that left a bit of a sour taste as well. Will not stay here again " Thank you for your review. We sincerely apologize that your experience did not meet your expectations. We're glad to hear that you enjoyed our staff, breakfast, location, and the large size of your room. However, we are truly sorry for the issues you encountered. We understand your disappointment about the lack of live music, and we apologize for any miscommunication regarding its schedule. We also regret that our housekeeping policy was not clearly explained to you upon arrival; we will be taking immediate steps to ensure all guests are informed about this moving forward. We also deeply apologize for the disturbance caused by the construction noise. We understand how frustrating this must have been and we're working to minimize the impact on our guests. We've also addressed your feedback regarding the room maintenance and pricing, as we want all our guests to feel they've received excellent value. Your feedback is very important to us, and we are committed to making these improvements. We hope you might consider giving us another chance in the future to provide a stay that is truly exceptional.
Dear Kirsten, We appreciate you highlighting the positive aspects of your visit, and we are glad you enjoyed our staff, breakfast, location, and the size of your room. However, we sincerely apologize for the issues that detracted from your… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewLocation WiFi Breakfast Staff AC Hot water Pool with a slide Helpful workers Bike rental next door Shops 5min walk away
It’s quite old Certain things could be cleaner (the net over bed)
Dear Gerda, Thank you so much for having time to give us the review. We are so happy you enjoyed our location, breakfast and facilities like the pool with the slide and found our staff are helpful :) We also truly appreciate of your honest comment about the age of certain things and the cleanliness of the mosquito net. We are always working to improve it to better. And hope to welcome you back for an even better on the future. Best Regards, Sheila
Dear Gerda, Thank you so much for having time to give us the review. We are so happy you enjoyed our location, breakfast and facilities like the pool with the slide and found our staff are helpful :) We also truly appreciate of your hones… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewSpacious Room, Privacy
Room convenience
Dear Nguyen, We truly appreciate your feedback. Great to know that you found your room spacious and privacy. And that its convenience made your stay enjoyable. We hope to have the pleasure of welcoming you back on your next holiday. Warm Regards, Sheila
Dear Nguyen, We truly appreciate your feedback. Great to know that you found your room spacious and privacy. And that its convenience made your stay enjoyable. We hope to have the pleasure of welcoming you back on your next holiday. Warm… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewThe Onion is located within walking distance to Ubud centre. They have a restaurant with live music. It is quiet during the day, I had a pool for myself for most of the time.
They don't clean the room unless you ask them, and even then, they won't change the towels or bed sheets. The first time they changed, it was after five nights. Breakfast it's very limited and when I asked for two boiled eggs and a slice of bread instead of omelette (I had stomach bug) the waiter refuse any change first, only after I kept explaining that I had been sick for the last 24 hours and needed a light breakfast she said ok. To my disappointment, the slice of bread had a mould on it, which I only saw once I ate more than half of it. I wanted to complain, but nobody came to clean my plate, so I left and cut my stay short by booking accommodation elsewhere. Also I noticed mould in my room as well, the bathroom was dirty, the toilet water tank I had to manually turn the water to fill up and turn it off then as it wouldn't stop automatically. The holder for shower head was also flimsy, so the shower head was turning towards the wall. Hence, washing hair was somewhat challenging. I wouldn't stay again at or recommend The Onion to anybody who likes cleanliness and staff that's care.
Dear Jana, Thank you for having time to share your detailed feedback during your stay with us. Glad to know that you appreciated of our convenient location near Ubud center, the restaurant with live music and had the pool to yourself during the day. Also please accept our sincere apologies for the significant issues that make your stay uncomfortable. And we will improve our cleanliness standard procedure to make our guest more convenience and comfortable. Regarding breakfast service and food quality. We are deeply sorry for the inflexibility you experienced with your breakfast request. Also with the mold on the bread is absolutely appalling and unacceptable. We are going to investigate our kitchen team and supplier immediately. We are taking your feedback seriously and implementing immediate actions to address every single issue. We genuinely regret that we were unable to provide convenience stay to you. So understandable if you do not recommend us. But we fully commit to making necessary improvements. We wish you all the best and thank you again for bringing these crucial matters to our attention. Best Regards, Sheila
Dear Jana, Thank you for having time to share your detailed feedback during your stay with us. Glad to know that you appreciated of our convenient location near Ubud center, the restaurant with live music and had the pool to yourself durin… Show more
Reviewed: 24 June 2025 · Stayed in May 2025
Verified reviewCute, lovely staff, great music every night
Dear Jeanie, Thank you so much for your kind words! We're so glad you enjoyed your stay, especially the atmosphere, our friendly staff, and the live music. Your recommendation means a lot to us, and we’d love to welcome you back anytime! Warm regards, Mega
Dear Jeanie, Thank you so much for your kind words! We're so glad you enjoyed your stay, especially the atmosphere, our friendly staff, and the live music. Your recommendation means a lot to us, and we’d love to welcome you back anyti… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewLoved the staff, they were so friendly. My flight arrived late and wasn’t able to arrive until 12 midnight & staff waited for me to open my room. Yummy breakfast included each day. Location is central but also quiet. Property is green and lush and well maintained and has nice Bali vibe. Great pool & my room nice and clean. Would recommend the Onion Co highly :)
Dear Natasha, Thank you so much for your kind words! We’re delighted that you enjoyed your stay and that our team was able to welcome you, despite your late arrival. It’s great to hear you liked the peaceful location, green surroundings, tasty breakfast, and the overall Bali vibe. We’re also happy you found the room clean and the pool enjoyable. Your kind words mean a lot to us. We truly appreciate the recommendation and hope to see you again soon at The Onion Co! Warm regards, Mega
Dear Natasha, Thank you so much for your kind words! We’re delighted that you enjoyed your stay and that our team was able to welcome you, despite your late arrival. It’s great to hear you liked the peaceful location, green surroundings, … Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewWe loved our stay. Our kids didn’t want to leave. Awesome location we walked to most places we wanted to go to. Super close to yoga barn, monkey temple, quieter end of town for traffic. Place is beautiful, kids loved the waterslide and pool. Staff made our stay fantastic. Highly recommend staying here! Has a funky restaurant attached which was a bonus as I couldn’t tell that from the online stuff. Photos online don’t do the place justice!
Dear Erin, Thank you so much for your amazing feedback! We’re thrilled to hear that you and your family had such a great time with us. It’s always wonderful to know the kids enjoyed the pool and waterslide—and that you appreciated the peaceful location, close to so many great spots in Ubud. We’re also glad you enjoyed the restaurant and felt the atmosphere of the resort was even better than expected. Your kind words truly mean a lot to our team, and we’re so happy we could help make your stay memorable. We can’t wait to welcome you and your family back again soon! Warmest regards, Mega
Dear Erin, Thank you so much for your amazing feedback! We’re thrilled to hear that you and your family had such a great time with us. It’s always wonderful to know the kids enjoyed the pool and waterslide—and that you appreciated the peac… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewEverything was simply great. Liked everything.
Nothing.
Dear Michael, Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and that everything met your expectations. We hope to welcome you back again soon! Warm regards, Mega
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewA little haven located in the centre of Ubud
Dear Sara, Thank you so much for your lovely comment! We’re truly happy to hear you consider our place a little haven in the heart of Ubud. It means a lot to us and motivates our team to continue creating a peaceful and memorable experience for every guest. We look forward to welcoming you back again soon! Warm regards, Mega
Dear Sara, Thank you so much for your lovely comment! We’re truly happy to hear you consider our place a little haven in the heart of Ubud. It means a lot to us and motivates our team to continue creating a peaceful and memorable experienc… Show more
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewThe staff members were really lovely. It's in a good location, close to everything.
The accommodation was really dirty, there spare bed was covered in sand or some other dirt, we didn't even use it. The net over the bed was so grey and dusty, that we were so careful not to touch it so the dust would not fall into the bed. There was a bikini plastic liner stack to a wall. We were unable to use the sink in the kitchenette, as it also appeared to be dirty. The knife was so blunt and rusty that you could not even cut fruits. It was the first time we considered changing the accommodation half way through the stay., but ended up staying as it was only for a few nights. I don't like leaving negative reviews, but this was one of the worst accommodations we stayed at.
Dear Vilija, Thank you for taking the time to share your experience. While we’re truly glad to hear you appreciated our staff and the convenient location, we’re very sorry to learn that your stay did not meet expectations in terms of cleanliness and comfort. Please accept our sincere apologies for the condition of the room and the inconvenience it caused. This is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate review and improvement. We truly value your feedback as it helps us do better. Thank you again for bringing these matters to our attention, and we hope we may have the opportunity to welcome you back in the future with a much-improved experience. Warm regards, Mega
Dear Vilija, Thank you for taking the time to share your experience. While we’re truly glad to hear you appreciated our staff and the convenient location, we’re very sorry to learn that your stay did not meet expectations in terms of clean… Show more
Reviewed: 4 June 2025 · Stayed in April 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewWe had an amazing stay. Our host Rianti and the rest of the staff were so lovely and made us feel very welcome.
We ran into some trouble with the watermains for our room but we were upgraded to a beautiful and bigger room our last night.
Dear Tayla, Thank you so much for your kind words. We're thrilled to hear that you had an amazing stay and felt warmly welcomed by Rianti and the rest of our team — your comfort is always our top priority. We truly appreciate your understanding regarding the watermains issue, and we’re glad we could make it up to you with an upgraded room. We hope the rest of your experience was enjoyable and memorable. We would be delighted to welcome you back again in the future! Best regards, Mega
Dear Tayla, Thank you so much for your kind words. We're thrilled to hear that you had an amazing stay and felt warmly welcomed by Rianti and the rest of our team — your comfort is always our top priority. We truly appreciate your unde… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 April 2025 · Stayed in March 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified review