Reviews of The Hostel Canggu

best best best hostel i ever stayed! we keep coming and it feels like home!

The best thing about staying here was leaving, and thank god it was super cheap. I literally never write bad reviews but this place is gross and feels more like a dirty student house share.

I stayed in the 4 bed female dorm, it was filthy. It doesn’t seem like the bathroom or bedroom has been cleaned for weeks. When we arrived the other guest had her stuff all over the bedroom floor and basically it just looks like people have been living there for months. The staff don’t come to clean or even tidy away litter/ashtrays/tidy the bed when a guest leaves from the rooms or common areas. The bed is so uncomfortable and will literally need a message after sleeping in it. The staff also haven’t got a clue what’s going on, we asked to buy beer and waters and they all looked at each other and didn’t know where it was kept. There is construction happening right next to the building and all of the guest stay up late making so much noise. They were literally sitting around playing guitar and singing at the top of their lungs for like 3 hours. This place looks nothing like the pictures and is definitely not where you should stay if you’re looking for a relaxing and chill place. The pool also looks way too dirty to swim in.

Best hostel ever! The vibe is so so good and we will never forget this hostel!

Locality. near the market.

No towels provided. Bad condition washrooms. No Slippers provided.

The best hostel ever!! We came back so often, because the vibe is so so good, chill and party if you want. everyone at the hostel is also so kind and helpful. definitely the best hostel in Canggu!

Not my first time stay in this hostel and always feel like home!

Nothing

Female dorms are always good to have. Common areas were always fun.

The beds are not very comfortable, also the bathrooms.

Female dorms and common areas

The bed

Great staff Kezia and Eric. Very helpful! Makes good coffee!

Mostly good but had a guy in my bed randomly

The location was okay, and the reception staff did offer to help by suggesting a room change after I reported a mold issue in the room. I appreciated their willingness to listen. I’m also very grateful to Booking.com for handling the matter with empathy and offering a partial refund, which though I have not now heard of after three weeks. Anyway, a nice gesture as an idea. Most importantly, Booking.com's humane response maintained trust in the platform itself.

When I checked in, I discovered visible black/dark green mold on the room walls and even inside the private lockers. In a room with air conditioning constantly circulating air, this poses a serious health risk. I shared my concerns both in person and through the Booking.com messaging. The staff acknowledged the issue and offered to change my room, but when I explained that I have an autoimmune condition that makes me particularly sensitive to mold, their final response was simply to deny a refund, citing their policy. The staff wanted to help (+1) but their manager denied any possibility of a refund outright, dismissing the mold concern entirely and citing policy. This is just bad ethics, business for money without caring about the customers or as we saw, their well-being and health. There was no real sense of urgency, just a flat refusal to take responsibility. Mold is not a cosmetic issue, it’s a health hazard for anyone, and should not be taken lightly. I chose to leave after one night to protect my health. To be fair, I don’t know whether all rooms at this property are in similar condition. I hope I was just unlucky. I feel it is my duty to leave this honest review because it is about protecting any future guest and their health and prevent you from being exposed to a serious health risk. If the room conditions improve and the issue is truly resolved, I hope future guests will have a very different experience.