Reviews of GWK View Boutique Hotel and Residence 3 stars

Hello Olesja, 1. Room conditions and cleanliness Our rooms are equipped with ; Anti-bacterial, anti-bed bug and hypoallergenic Latex mattresses +mattress protector and also genuine Goose down pillows and blankets+protector. With our bedding quality, we never have case reported about bed bugs. For Daily room cleaning, we even do friendly reminder to our guests in case they forget to put “Make up room” sign. (evidence available) We are also conducting regular pest control and we put the information sign in the kitchen and bathroom, and to request the guests contact us immediately should the guests see some after pest control action. In your case, we noticed clearly that it wasn’t bug, but ants which may happened if there are sweets in the room. 2. Guest Feedback During your stay, there are also two other long-stay guests (2 months and 4 months) occupying rooms located directly in front of your rooms. Both guests remain satisfied and have made no complaints regarding room conditions or discomfort. In fact, which you may check, our reviews in booking.com during the same period include multiple 10/10 ratings and highly positive organic feedback, also in google business. 3. Humidity Concerns As with many tropical locations in Indonesia, humidity during rainy season is naturally high. We provide in each room anti-humidity solutions (camphor, silica gel, charcoal packs, etc.). We always advise guests to buy those for personal items like shoes and suitcases, and to avoid keeping the damp clothes or shoes in the room.  This advice was also given to you. Even we added camphor to your room. Additionally, our staff provided assistance in cleaning and drying your private belongings when requested. Our house keeping helped to clean your suitcase by wiping and drying it and also for the jacket by washing and drying it. And all are FREE OF CHARGE. These environmental factors are beyond our control and are common across all Bali accommodations. We already suggested you to keep air flow and do not keep damp things inside the room. 4. Renovation Notification &, Upgrade Our minor renovation works were carried out strictly between 11:00 AM – 5PM and only in selected areas, and not every day. And of course, with advance notice sent via WhatsApp one day before or the morning before work started (evidence available). Even there was a time we asked you by whatsapp if you felt annoyed we could stop, but you answered “no problem”. {Evidence available} As a courtesy, we offered you to our Studio Deluxe Suite room, which this room type is above 5 levels of room type you were staying, where you could work comfortably during those hours and we did not limit the hours when you wanted to use it, and it was FREE OF CHARGE. And you took the offer. The thing that you said there are no power outlet in our rooftop and terrace balcony, it’s totally not correct. We can send you evidence that it is available in the location. Also, we can send you the evidence of wifi signal available there. Those places are windy and breeze, you may check the reviews of other guests. We could attach all the evidences needed such as picture, whatsapp conversation etc. Best Regards, GWK View Mngmnt                

Hello Olesja, 1. Room conditions and cleanliness Our rooms are equipped with ; Anti-bacterial, anti-bed bug and hypoallergenic Latex mattresses +mattress protector and also genuine Goose down pillows and blankets+protector. With our bedding… Show more

Dear Evan, We are incredibly grateful that you took the time to tell us about your experience at The GWK View. Please know that your feedback is extreamly valuable to us. We hope that you will give us the opportunity to serve you again in the next visit. Sincerely yours, Management

Dear Evan, We are incredibly grateful that you took the time to tell us about your experience at The GWK View. Please know that your feedback is extreamly valuable to us. We hope that you will give us the opportunity to serve you again in … Show more

Dear Vikki, We appreciate your input. We are confirming that we have given the same room that you ordered. As everything are the same just like the description and the photos that we put in. We were never telling the guest to use the bathroom in any other rooms either and every guest would understand it. To add, our staff are always available when it needs whether if the guests have a problem or any requests and we will be happy to help. We have our housekeeping staff that's ready to clean your room daily. We also provide the tag to clean the room/do not disturb. We definitely assure you all these reviews are genuine based on the guest experience since we have more than 100+ reviews in every websites. Nonetheless, your input is good for us to improve our service to be even better. Thank you. Regards.

Dear Vikki, We appreciate your input. We are confirming that we have given the same room that you ordered. As everything are the same just like the description and the photos that we put in. We were never telling the guest to use the bathr… Show more

Dear Adhiraj, We appreciated your feedback. As you knew, we upgraded your room, two types above, from Superior to Deluxe suite, so that you could stay together in 1 bungalow with 2 other rooms you booked (standard rooms). The decorative mosquito net is already installed in our Deluxe Suite Room since we opened and we have never experienced a situation like this with other guests. Even they usually love and give compliment about. Like other properties, it's reasonable to charge if any damaged/broken things occured. We usually even give our guests opportunity to repair damaged thing or buy other items to replace it after they informed us. But in your case, you didn't tell us anything until we ourselves found it got damaged when you were on checking out process. We considered it's fair to charge accordingly as responsibility for the damage, hence, our policy to have all guests put the security deposit just in case if there's any damaged or lost items. About the amount, it's always a normal price, because we never intend to take profit from the damaged item. We always wish our guest take care of our things as we do. :)

Dear Adhiraj, We appreciated your feedback. As you knew, we upgraded your room, two types above, from Superior to Deluxe suite, so that you could stay together in 1 bungalow with 2 other rooms you booked (standard rooms). The decorative … Show more