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  5. Reviews of The Grand Palace Hotel Malang

Reviews of The Grand Palace Hotel Malang 3 stars

Jl. Ade Irma Suryani no. 23, 65119 Malang, Indonesia

#36 of 99 hotels in Malang

Guests' Choice

Review score

Based on 45 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.9

  • Facilities

    8.2

  • Staff

    9.1

  • Value for money

    8.4

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 24 July 2025

    9.0
    Great price for a luxurious looking hotel with lovely staff
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights

    I didnt have any complaints.

    This place had amazing old world charm. The central garden make you feel as though you are not in a city at all. They even had a sweet little bird filling the area with beautiful song (He could do with some enrichment toys in his cage though). The restaurant is very nice and I enjoyed the breakfast. Bonus mystery, there is a little door in the room that leads to a ladder and passages and my husband was fascinated by it. It does lock so I don' think you are in danger of nightime visitors but it did lead to interesting conversations about what it was for.

    Stayed in July 2025

  • Reviewed: 17 June 2025

    8.0
    Great place to stay for a couple of nights
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The curtains are not tick/dark enough, so it’s a bit bright during the night. Also not a great sound isolation, so sometimes very loud.

    Room was quite big, very clean and modern. The hotel is in a central location, staff was friendly.

    Stayed in June 2025

  • Reviewed: 12 May 2025

    7.0
    Good
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room needed a fridge. Bathroom was small. Water didnt really get hot.

    Nice place in a great location. Staff were very helpful.

    Stayed in May 2025

  • Reviewed: 12 December 2024

    7.0
    1 night stay
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There are only steps at the entrance of the hotel. So needed to carry our luggages and stroller up the few steps. But staff are there to help carry.

    Clean and simple rooms. Not so spacious. Stay for 1 night only, so it was good enough.

    Stayed in October 2024

  • Reviewed: 16 November 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Air conditioning was not so strong.

    Nice and clean hotel. Staff is very nice. Recommend a good tour to do bromo, Ijen and the waterfall for a good price! Also on walkable distance from the blue village and rainbow village!

    Stayed in November 2024

  • Reviewed: 6 November 2024

    9.0
    Superb
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Room and view

    Stayed in November 2024

  • Reviewed: 7 October 2024

    8.0
    I would give it a 10/10, but the shower holder is holding me back.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The shower head.. it pointed only one direction. Maybe improve the shower holder.. change it into the adjustable ones. And more pillows would be nice as well. Thanks!

    I like the bed. The new renovated room was nice.

    Stayed in October 2024

  • Reviewed: 11 August 2024

    9.0
    Pleasent stay and good restaurant with good portions and prices
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    People are allowed to smoke in the hallways/ corridors. That is disgusting. No vegan protein options in the restaurant; but you have this problem all over Indonesia.

    Nice inner court yard / garden style. 'Roman' styling. Good restaurant, prices not higher than outside. Extremely friendly staff. Very extended breakfast. Silent AC in room. Convenient location for walking to Jodipan rainbow village. Not far from train station.

    Stayed in August 2024

  • Reviewed: 14 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Great hotel, very central and front hotel staff were very helpful.

    Stayed in April 2024

  • Reviewed: 24 September 2023

    8.0
    Good stay overall.
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 1 night

    Ensure no construction or renovation activities after 5.00pm.

    Breakfast is good. The location is also near to the mall.

    Stayed in September 2023

  • Reviewed: 6 June 2023

    9.0
    Best Hotel
    • Business trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    None

    The Ornament Of The Hotel

    Stayed in June 2023

  • Reviewed: 10 May 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms should be ventilated and toilets should be updated.

    Majestic and classic decoration, very polite and helpful staff, varied breakfast.

    Stayed in April 2023

  • Reviewed: 4 April 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The beds and room were a bit outdated, and the bed was pretty uncomfortable. They need to do some remodeling of the facilities at this place

    Comfortable stay! The hotel was a good location in the city.

    Stayed in March 2023

  • Reviewed: 30 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent hotel. A simple but nice and Very healthy breakfast (eggs cooked at moment + vegetables). Indonesian menu as well as sweet section & fruits. Our room at 3rd floor was awesome. I'd repeat.

    Stayed in August 2025

  • Reviewed: 26 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Could have done with extra pillows without having to pay extra

    Great location and value for money. Breakfast was traditional and very tasty every day

    Stayed in August 2025

  • Reviewed: 28 July 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room looks pretty and the bed was comfortable, I had a good sleep.

    Stayed in July 2025

  • Reviewed: 31 July 2024

    5.0
    Disapointing. Thw name makes an expectation that is not to be fulfilled
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The smell at the entrance, view on the street from the lobby/entrance. Funny sewer smell at the entrance and funny still dusty smell in the room. Dark hall ways, no ornaments/ambiance in the room. Poor inconvenient bath room

    The entrance

    Stayed in July 2024

  • Reviewed: 21 July 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Sam as the pictures

    Stayed in July 2024

  • Reviewed: 13 November 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Locatio

    Staff

    Stayed in November 2023

  • Reviewed: 27 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 2 nights

    Was going through some renovations which unfortunately reflects in the rating I gave. Dusty, noisy. Wasn't listed as undergoing renovation.

    Location was good. Team working were pleasant and helpful.

    Stayed in July 2023

  • Reviewed: 31 July 2023

    5.0
    There are rooms for improvement to attract more giest.
    • Leisure trip
    • Group
    • Executive Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Focus the number of rooms and it guest number for service. Bed sheets and towels replacement for right size of guest. Control your cost.

    Can be better. I think it can be provide as Breakfast sets for choice. Can safe some Waste food. And are hot and freshly prepared.

    Stayed in July 2023

  • Reviewed: 8 April 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights

    But the rooms very old and not what you would expect from the pictures. It was dirty and the water in the bathroom was leaking and not warm. They tried to fix it once we told the staff. I think it's still good value for the money but do not expect what the name might suggest.

    The location was great. The staff is indeed very friendly. Breakfast and dinner is available too and is good if you don't have time to go to any other restaurant

    Stayed in April 2023

  • Reviewed: 10 September 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The pictures are really beautiful, but don't be fooled by them. Everything in the hotel is really outdated and uncomfortable. The room is really small, there are way better hotels in Malang for the same price. Our room had cockroaches in it and was full of flies. Upon telling the staff, they came in our room to take pictures of all our stuff, even digging through the trash to find something to blame us for the problem. The breakfast itself was nice, we could eat between 6 and 10 am. The staff called us at 8 am to ask if we still wanted breakfast and that they would wait until 10 for us. They did this every morning, waking us up of course.

    The fountain from the pictures in the middle is really nice and calming. The hotel is on a busy street, but no noise inside the hotel. The staff was friendly, but didn't speak any English.

    Stayed in August 2022

  • Reviewed: 6 September 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2025

Showing 1 – 25

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