Reviews of The Sakala Resort Bali All Suites 5 stars

Location was great

I had to call reception to clean the room

During booking the Villa, they did not inform that the two rooms are separated into two villas but in separate floors I didn’t like anything as i have suffered during my stay as the stay was awful and the staff compromised my time during my stay there as they sent many technicians to fix the AC and at the end, it was not fixed in the bedroom upstairs room which lead to my family and I staying in one room and they have not refunded my money for the room that the AC was not working

- the villa consist of two floors with separate entries as I accommodated half of the villa which is the ground floor villa only, I requested a refund half of the payment due to not using the other half of the villa. - The AC was not working and we switched two villa and the same issue was that AC not working. - the villa was extremely dirty as there were insects and worms in the kitchen, utilities, and there were hair and other dirty items for falling on the floors and the toilets. -the walls and Furniture’s need Maintenance as everything is broken.

We had the pool entry room, the air quality smelt like toilet water 80% of the time

The out side streets had no shopping apart from a couple scattered mini marts

Service all

sea

Slide Beach pool Dinner at restaurant

Pool and hallways rundown Lunch menu limited Room service almost inedible besides Indonesian option. Boarded up rooms so not always feeling as safe and secure Ling walk to room Noisy building work

All staff were very helpful and offered perfect customer service! The two bedroom villa with pool was perfect, very spacious, very clean and great location. It worked so well for two adults and two children aged 8. The two pools were very nice too. It was also not full of loads of people, it was family friendly and luxury, much better than another luxury five start resort down the road!

It’s a little far from local restaurants and shops but this was not a problem and five-ten mins by taxi which is not expensive you will have a few more options. Also, the options outside the hotel were very nice and on site food was good too

Fantastic facilities, great breakfast buffet

Butler service

Lovely staff. Good facilities

Tv was not a smart tv and reception dropped out repeatedly. Occasionally the stench of sewerage came through the room

Wonderful hotel. Great breakfast. Very helpfull staff - especially Risky in the restaurant area. We loved it in general.

Cleaness of the swimming pool could be better. Beach difficult to enjoy due to great number of speedboats.

Beach

Got food poisoning from dinner

We stayed at the Villa. It was amazing so was the private pool and other facilities.

- Service was very slow. Especially at breakfast. They took veryyyy long to serve a coffee - The food was definitely overpriced and can be imporved in general. Indonesian food is so flavorful and outside the hotel we found the food to be much better and reasonably priced. - They initially inform you that there is a butler who is supposed to be helping you out (since we booked the villa) and informing you about the daily activities at the hotel and about the kids club, but I did not receive a response when contacting them. I had to remind them to reply to me and when they did, they told me that we have to book the activities one day in advance, and also not many activities were not free for guests. We have had a previous experience in the Caribbean with this type of hotel and it was so well planned that unfortunately set a standard and I'm afraid that this hotel definitely has to improve on the activities planned for the guests and for the kids and be more proactive if they want people to be part of it because my perception was, they really didn't want people to be at the activities. I'm sorry, but this is how we felt.

The staff were so helpful and friendly. The pools were great and the complex had so much to offer.

The location is a bit tired and run down, which appears to be as result of a newer hotel complex a mile down the road. The beach in front of the hotel is not really useable due to all the boats and water sports activities.

Breakfast was good a big selection

Very loud sitting around beach pool music blaring. Hard to get a sun lounger. No much to do outside the resort.

The staff were amazing! So helpful and friendly. The pool and the water slide were great fun. And the breakfast was so good, a massive selection and tasted great. We had to change plans because of the volcano and the staff did all they could to accommodate us which was great as it was non refundable

The resort is big and understandable that maintaining it is difficult. There were tiles coming off around the pool, smells around the darker areas, like kids club and the bathrooms for the main areas. It is also a bit further down from the busier part so have to walk further to find restaurants and cafes. The beach isn’t the nicest to swim in, with water sports using it as their main areas you just smelt fumes while trying to sip your toes in. We ended up leaving early because I wasn’t comfortable staying with the facilities as they were and having young children. Kids club was also only 2 hours a day, staying beyond that meant you had to pay which limited what we could do to keep ourselves busy. Our room was also on a lower level, we were really excited about the courtyard initially however there ended up being a strong smell, and cigarettes dropping in so wasn’t comfortable with the kids playing out there let alone wanting to be out there myself.

Breakfast was ok

Not beqchfront as it states Rooms miles away from beach and across a main road Room expensive for what you pay for Broken steps in to pool from pool access suite