I had to call reception to clean the room

Location was great

Stayed in August 2025

sea

Service all

Stayed in August 2025

Pool and hallways rundown Lunch menu limited Room service almost inedible besides Indonesian option. Boarded up rooms so not always feeling as safe and secure Ling walk to room Noisy building work

Slide Beach pool Dinner at restaurant

Stayed in August 2025

It’s a little far from local restaurants and shops but this was not a problem and five-ten mins by taxi which is not expensive you will have a few more options. Also, the options outside the hotel were very nice and on site food was good too

All staff were very helpful and offered perfect customer service! The two bedroom villa with pool was perfect, very spacious, very clean and great location. It worked so well for two adults and two children aged 8. The two pools were very nice too. It was also not full of loads of people, it was family friendly and luxury, much better than another luxury five start resort down the road!

Stayed in August 2025

Butler service

Fantastic facilities, great breakfast buffet

Stayed in August 2025

Tv was not a smart tv and reception dropped out repeatedly. Occasionally the stench of sewerage came through the room

Lovely staff. Good facilities

Stayed in August 2025

Cleaness of the swimming pool could be better. Beach difficult to enjoy due to great number of speedboats.

Wonderful hotel. Great breakfast. Very helpfull staff - especially Risky in the restaurant area. We loved it in general.

Stayed in August 2025

- Service was very slow. Especially at breakfast. They took veryyyy long to serve a coffee - The food was definitely overpriced and can be imporved in general. Indonesian food is so flavorful and outside the hotel we found the food to be much better and reasonably priced. - They initially inform you that there is a butler who is supposed to be helping you out (since we booked the villa) and informing you about the daily activities at the hotel and about the kids club, but I did not receive a response when contacting them. I had to remind them to reply to me and when they did, they told me that we have to book the activities one day in advance, and also not many activities were not free for guests. We have had a previous experience in the Caribbean with this type of hotel and it was so well planned that unfortunately set a standard and I'm afraid that this hotel definitely has to improve on the activities planned for the guests and for the kids and be more proactive if they want people to be part of it because my perception was, they really didn't want people to be at the activities. I'm sorry, but this is how we felt.

We stayed at the Villa. It was amazing so was the private pool and other facilities.

Stayed in August 2025

The location is a bit tired and run down, which appears to be as result of a newer hotel complex a mile down the road. The beach in front of the hotel is not really useable due to all the boats and water sports activities.

The staff were so helpful and friendly. The pools were great and the complex had so much to offer.

Stayed in August 2025

Off the beaten track but handy for water adventure

Great beds breakfast pools and staff

Stayed in August 2025

The beach was clean but the sea was not really accessible for swimming at there are just too many tourist boats

Uniquely laid out without the same same vibe of the bigger 5 star chains

Stayed in July 2025

The room had some faulty things. On check out, I left my bags with the lobby porters, thinking they would be put in storage. I found out they had been left outside all day

The resort was very nice.

Stayed in July 2025

The cost of drinks and food were almost double than what we got use to in Bali. The quality of food was not that much better to justify the costs. We felt a bit ripped off at some point, because we were used to the prices of the other facilities. If you do stay here, make it your first or only stay in Bali to avoid the comparison.

The Hotel is what was expected from these resorts. The Pools were both fantastic with their floating bars where you could order cocktails or even food. The breakfast buffet was the best we had in Bali. The array of food choices was fantastic, and they almost catered for anyone on this planet. The rooms were spacious, and all the amenities were great. The closeness of the property to the airport, was also a great winner. Also, we could arrange for a late checkout and could chill in their lounge area until we had to leave for the airport.

Stayed in July 2025

A little tired in places

Friendly staff and great beach club

Stayed in July 2025

Staff struggled with english and understanding requests. Were very slow to action anything

facilities and breakfast were outstanding

Stayed in July 2025

Too far out of the way for other restaurants and shopping. We had construction noises and road noise due to the room we were given so not very restful.

Walking across to the beach club for sunrise was awesome. The staff are lovely and friendly. Sitting on the lounges out the front of the beach club in the afternoon and enjoying the breeze. Food was delicious

Stayed in July 2025

Kids area had a mold smell

Value for money

Stayed in May 2025

The hotel location is further way from restaurants and the more attractive beaches than we would have liked - 20mins walk to restaurants and a bus down to the beaches. The beach that the hotel is located on is dirty and there is lots of rubbish in the sea. It's a shame as we would usually enjoy swimming in the sea but it wasn't attractive with all the rubbish and pollution from the water sports boats. It would be good if the hotel actively cleaned the area as much as they could. There isn't a lot to do in the hotel. The water sports are all subsidised and to be honest not the best. We did snorkelling and it was the worst we have ever done - tiny area on a damaged reef and fish only came in because they gave us bread to feed them. There isn't any evening entertainment to watch or join in.

The hotel is really well designed, feels modern and clean. The staff were always friendly and polite and when issues were raised they managed them as well as they could. The rooms are large and comfortable. We slept really well in the beds and as we had a swim up room we had easy access to the pool and loungers. The hotel is split across the road and the security staff help you cross either way. The beach bar has the most lovely vibes and we enjoyed sitting down there in the evening. Breakfast is included and really nice with lots of variety. Food in the restaurants is good although expensive compared to the general cost of food in Bali.

Stayed in July 2025

Pool needs a bit more maintenance. Aircon was a bit noisy

Overall very good stay, everything was acceptable. Food is very good. Staff are very kind and helpful.

Stayed in July 2025

Breakfast options for vegetarian and Indian food was very less .

Stayed in June 2025

Due to the resort being very busy, there is some noticeable wear and tear around the property but nothing major. The hallway near my room also had a mouldy odour due to poor ventilation. I had informed the hotel staff about it and they did send someone to inspect the hallway very quickly. But the smell came back within a few hours. The room also had a very slight odour but after a quick clean the odour was gone. I understand that this can be hard to avoid due to Bali's humidity and abnormal weather patterns at the moment but it is important to keep this in mind when booking the lower budget rooms as they tend to not have the best ventilation within the hallways. However if you have any issues with your stay, the staff are very helpful and accommodating.

The facilities such as the pool, restaurants, spa and beach club were very luxurious and comfortable and were great value for money. The breakfast buffet was amazing and had heaps of great options.

Stayed in June 2025

Room only attended to once over the four day stay.

Excellent facilities and restaurants. Huge pool and waterslide. Lovely beach club too. Lots of organised activities everyday.

Stayed in June 2025

The location was a little remote for us

It was beautiful

Stayed in May 2025

Having to wait for service. Room was paid for but not ready. Then Having to wait for lunch and a drink when we got there was not a good start. Found out our room was given to someone else, that's why we had to wait.

Breakfast was very good, coffee was excellent. Our room opening up to the pool was lovely.

Stayed in June 2025