The place is so nice and peace! I like it here alot!!!

Stayed in August 2025

None

Everything.. My kids love it.

Stayed in August 2025

The entire lagoon closes at 6pm. Which is a pity because we would have loved to continue to hang out till late. Perhaps management could consider keeping a small section of the lagoon opened till late.

We were thrilled to see the beautiful and expansive lagoon! The tents were suprisingly spacious with an open concept outdoor toilet. The staff were efficient and helpful and the service was outstanding from beginning to end. Especially thankful that when we checked in with my wheelchair-bound mum, Yani at the concierge arranged for a tent with no steps at the entrance on her own initiative without any request on our part. Cafe staff were attentive and cheerful. Thumbs up to Agus the driver who arranged a special car to bring my mum to the ferry terminal at the end of our stay.

Stayed in August 2025

More dining options, food out around treasury Bay was limited (external vendor)

Service was superb, staff were super friendly and wouldn’t hesitate to make you feel at home

Stayed in July 2025

Should have more than one dining area.

Good selection of western and Indonesian.

Stayed in July 2025

Patio Breeze is almost not opened

Everything was good, stayed here a few times

Stayed in July 2025

Lack of activities in hotel: All activities are only in Treasure Bay next to Natra but is pretty pricy for the activities and lack of activities for kids which usually got some complimentary activities for kids in other hotel, and kind of running out things to do in last 1-2 days. Cleanliness: When we back to the room shortly after clean up but found a huge dead cockroach in front of the bathroom. Wireless charger: Staff is not familiar the facility in the room as had been asking the reception hotel staff for wireless charger as got fluid into the phone can’t use the cable charger. Only after 2 days (after asked 5 - 6 staffs) we are able to know from a staff that wireless charger is just in the room.

Nice staff especially having us to get the the key back locked out from Scooter: thanks to Edi, and another staff driving us around to find the wallet and to Madi that found the wallet on buggy. Kids friendly staff, thanks esp to Arif that my girls had good time with him. Thanks to Sanjai of telling us the wireless charger is available in the hotel room (as he is the only person knows after asked many staff). Suggest for training to other staff so could help other guests more promptly. Great kids mocktail class and thanks to all staffs in bartender sessions to make it easy to understand yet interesting as my girls loves and enjoyed almost everyday during the stay.

Stayed in July 2025

Multiple frogs came into our tent 108 over 2 days. Experienced rats in the same tent 2 years ago, but it seems that problem hasn’t been resolved. Prices increased since last visit, for same facilities.

The beautiful and clean lagoon which is right in front of our tent. Service was perfect!

Stayed in June 2025

The price a little bit higher.

All about Natra, from food, hotel, staff, activities, all…

Stayed in June 2025

Nothing actually

Keep up the best work

Stayed in June 2025

Check in was slower. I got my room after 330pm when it is supposed to be 3pm. But staff made sure my wait for bearable. Had lunch while waiting.

Stayed in June 2025

Good service, comfortable, luxurious feels. Has a nice swing.

Stayed in June 2025

NIL.

The service and care my family received was exceptional. Special mention to the GM Harry who absolutely took care of us. It was a great vacation. Will definitely go back.

Stayed in June 2025

The tent ceiling has lots of mouldy stains. The air quality was not good because with mouldy smell, I had to wear mask to sleep overnight.

Great location and near the Ferry terminal. Variety of food at Patio Restaurant, staffs are friendly and attentive.

Stayed in June 2025

Nil

The rooms are so clean and comfortable . Staff are friendly and helpful . The food is superb... love the Beef Nachos 😋 😍

Stayed in June 2025

It’s a little aged. More maintenance could be done with the cleaning of the tents and painting of the poles holding up the tents. Door locks were a little off. Food could be better for the prices. The activities prices are possibly more expensive than neighbouring Singapore.

Spacious rooms, great lagoon to spend time at. Plenty of activities to do. Excellent staffs. Great stay.

Stayed in June 2025

Vegetarian food options were limited

Very clean & good service

Stayed in April 2025

My toilet was flooded after my shower. Somehow I think it was choked!. The drainage need to maintain

The staffs are good

Stayed in May 2025

none

comfortably sized tents with very good service to relax and recharge

Stayed in April 2025

Everything was great from start to finish, I have nothing negative to say about our stay.

This property exceeded all expectations! The staff provided exceptional service that surpassed many similar or even higher-class hotels - attentive, helpful and genuinely kind. Our room was spacious, well equipped and spotlessly clean with a wonderful Jacuzzi, and room cleaning was excellent. The convenient shuttle service made getting around the property effortless. The restaurant offered great dining experiences, and the breakfast was truly amazing - a highlight each morning! Highly recommended for anyone seeking quality accommodations with outstanding amenities.

Stayed in May 2025

Nil.

Everything from the service, facilities and staffs.

Stayed in May 2025

The quality & variety of good can be improved

The tent is spacious, comfortable & clean. The service staffs are very helpful & friendly & always so cheerful. Buggy rides are provided & readily available

Stayed in May 2025

Price for the activities are alttle pricey

Staffs are friendly and attentive. Check in and check out were smooth.

Stayed in May 2025

Thank you so much for preparing the room for my anniversary as I requested. We enjoy everything

Stayed in May 2025