Reviews of The Bene Hotel 4 stars
Jalan Benesari, 80361 Kuta, Indonesia
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewTotally matching description. Very nice breakfast, location and service. Would 100% recommend it :)
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewI really appreciated the warm and friendly welcome from all the staff. The pool is very relaxing and quiet, perfect for unwinding. The room was spacious, and the housekeeping team was very efficient, keeping everything clean and tidy throughout my stay. A special thank you to the receptionist, Surya Cahyadi, who was always ready to help and extremely attentive. He is honestly one of the best receptionists I’ve ever met. I also want to highlight the security team, who were very professional and attentive at all times.
Nothing major to mention. Everything was above expectations.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewI had such a great stay at The Bene Hotel! The staff were incredibly friendly and helpful throughout my trip in Kuta. I stayed in a room with a balcony – it was quite spacious and comfortable. The pool area was lovely and well-maintained, perfect for relaxing after a day out. Location-wise, it’s about a 5–10 minute walk to Kuta Beach, so while it's not right on the beachfront, it’s in a great spot if you’re looking for somewhere quiet yet still very accessible. There are plenty of cafes, spa, and a shopping mall nearby too, which was super convenient. Overall, highly recommend if you’re looking for a peaceful and enjoyable stay near the heart of Kuta!
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGreat family room ,breakfast was very enjoyable
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe location was awesome, staff were lovely & helpful.. for the price we couldn’t fault it
The pool was slightly cool, as it didn’t get loads of sun.. but on a positive note, meant lots of shaded areas by the pool
Dear Mr/s. Rachael, Warmest Greeting from The Bene Hotel Kuta Thank you for sharing a lovely review of your recent stay. We’re delighted to hear that you had such a positive experience with us, and we truly appreciate your kind words about our team, especially for our staff, facilities and service. Providing excellent service is our top priority, and we’ll be sure to share your feedback with the team. We look forward to welcoming you back to The Bene Hotel Kuta in the near future. Best regards, The Bene Hotel Kuta
Dear Mr/s. Rachael, Warmest Greeting from The Bene Hotel Kuta Thank you for sharing a lovely review of your recent stay. We’re delighted to hear that you had such a positive experience with us, and we truly appreciate your kind words ab… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewGreat location and hotel. Excellent idea to have a water filter in the room
We had a few issues with our room but the team were quick to resolve our issues
Dear Mr/s. Anonymous , Warmest greetings from The Bene Hotel Kuta, Thank you for your kind words and also for sharing your input with us. While we are happy that you enjoyed your time here, we also take note of your comments and will work on improving this aspect. We hope to see you again and provide you with an even better experience. Best regards, The Bene Hotel Kuta
Dear Mr/s. Anonymous , Warmest greetings from The Bene Hotel Kuta, Thank you for your kind words and also for sharing your input with us. While we are happy that you enjoyed your time here, we also take note of your comments and will wo… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation near beach
Clean
Dear Mr/s. Darshan , Warmest greetings from The Bene Hotel Kuta, Thank you for taking time to leave us an excellent review of your stay at The Bene Hotel Kuta. We are pleased to learn that you enjoyed your stay with us, especially the services location. Rest assured your feedback will be taken as an encouragement to improve our standard of service in the future. We look forward to welcoming you back to The Bene Hotel Kuta in the near future. Best regards, The Bene Hotel Kuta
Dear Mr/s. Darshan , Warmest greetings from The Bene Hotel Kuta, Thank you for taking time to leave us an excellent review of your stay at The Bene Hotel Kuta. We are pleased to learn that you enjoyed your stay with us, especially the s… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe pool was always clean
The decking squeaked every time someone walked on it. Very annoying when you’re in a pool access room. Hot water was warm. TV never worked
Dear Mr/s. Vicki , Warmest greetings from The Bene Hotel Kuta, Thank you for sharing an honest review of your recent stay at The Bene Hotel Kuta. We are saddened to learn that your experience was not as satisfactory as you expected, especially for our facilities and services. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. We are sincerely looking forward to welcoming you back to The Bene Kuta Hotel with our improved service in the near future Best Regards The Bene Hotel Kuta
Dear Mr/s. Vicki , Warmest greetings from The Bene Hotel Kuta, Thank you for sharing an honest review of your recent stay at The Bene Hotel Kuta. We are saddened to learn that your experience was not as satisfactory as you expected, esp… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation, room size, friendly staff
Same breakfast every day...At pool people leaving their towels on sunlounge for days in a row without being there.
Dear Mr/s. Karl, Warmest greetings from The Bene Hotel Kuta, Thank you for sharing a lovely review of your recent stay. We are delighted to learn that you had an enjoyable stay with your highlights for our hospitality. Rest assured; your feedback will be taken as an encouragement to improve our standard of service in the future. We look forward to welcoming you back to The Bene Hotel Kuta in the near future. Best regards, The Bene Hotel Kuta
Dear Mr/s. Karl, Warmest greetings from The Bene Hotel Kuta, Thank you for sharing a lovely review of your recent stay. We are delighted to learn that you had an enjoyable stay with your highlights for our hospitality. Rest assured; you… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewSwimmingpool
No hotwater and bathroom is dated, mold every corner in the bathroom.
Dear Mr/s. Lucky, Warmest greetings from The Bene Hotel Kuta, Thank you for sharing a lovely review of your recent stay. We are delighted to learn that you had an enjoyable stay with your highlights for our hospitality. Rest assured; your feedback will be taken as an encouragement to improve our standard of service in the future. We look forward to welcoming you back to The Bene Hotel Kuta in the near future. Best regards, The Bene Hotel Kuta
Dear Mr/s. Lucky, Warmest greetings from The Bene Hotel Kuta, Thank you for sharing a lovely review of your recent stay. We are delighted to learn that you had an enjoyable stay with your highlights for our hospitality. Rest assured; yo… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewNothing we left after one night
Shower was cold room was dirty air on was smoking
Dear Mr/s. Kyle , Warmest greetings from The Bene Hotel Kuta, Thank you for taking the time to share your an honest review. We sincerely apologize that your experience did not meet your expectations. Please know that your comments are important to us, and we are committed to addressing the issues you mentioned. We hope to have the opportunity to welcome you back and provide a much-improved stay. We are sincerely looking forward to welcoming you back to The Bene Kuta Hotel with our improved service in the near future Best Regards The Bene Hotel Kuta
Dear Mr/s. Kyle , Warmest greetings from The Bene Hotel Kuta, Thank you for taking the time to share your an honest review. We sincerely apologize that your experience did not meet your expectations. Please know that your comments are i… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewLocation, staff, spacious 2 bedroom rooms.
Buffet breakfast was just ok.
Dear Mr/s. Luke , Warmest Greeting from The Bene Hotel Kuta Thank you for sharing a lovely review of your recent stay. We’re delighted to hear that you had such a positive experience with us, and we truly appreciate your kind words about our team, especially for our staff, facilities and service. Providing excellent service is our top priority, and we’ll be sure to share your feedback with the team. We look forward to welcoming you back to The Bene Hotel Kuta in the near future. Best regards, The Bene Hotel Kuta
Dear Mr/s. Luke , Warmest Greeting from The Bene Hotel Kuta Thank you for sharing a lovely review of your recent stay. We’re delighted to hear that you had such a positive experience with us, and we truly appreciate your kind words abou… Show more
Reviewed: 1 August 2025 · Stayed in June 2025
Verified reviewGreat location and very nice staff
Nothing
Dear Mr/s. Patrick, Warmest Greeting from The Bene Hotel Kuta Thank you for sharing a lovely review of your recent stay. We’re delighted to hear that you had such a positive experience with us, and we truly appreciate your kind words about our team, especially for our staff, facilities and service. Providing excellent service is our top priority, and we’ll be sure to share your feedback with the team. We look forward to welcoming you back to The Bene Hotel Kuta in the near future. Best regards, The Bene Hotel Kuta
Dear Mr/s. Patrick, Warmest Greeting from The Bene Hotel Kuta Thank you for sharing a lovely review of your recent stay. We’re delighted to hear that you had such a positive experience with us, and we truly appreciate your kind words ab… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe rooms were spacious and kids really loved it.Wonderful location with 5 minutes walk to the beach. Over all we enjoyed our stay and look forward to staying in future again
A little old construction and may need some renovation. Bathroom Water for bathing and washing is a bit salty but probably nothing can be done for that
Dear Mr/s. Sanjib, Warmest greetings from The Bene Hotel Kuta, Thank you for sharing a lovely review of your recent stay. We are delighted to learn that you had an enjoyable stay with your highlights for our hospitality. Rest assured; your feedback will be taken as an encouragement to improve our standard of service in the future. We look forward to welcoming you back to The Bene Hotel Kuta in the near future. Best regards, The Bene Hotel Kuta
Dear Mr/s. Sanjib, Warmest greetings from The Bene Hotel Kuta, Thank you for sharing a lovely review of your recent stay. We are delighted to learn that you had an enjoyable stay with your highlights for our hospitality. Rest assured; y… Show more
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewAt first glance, when we stepped into our room at The Bene Kuta Hotel in Bali, everything seemed promising—a good start to our stay. Unfortunately, that impression didn’t last long. One of the first things we noticed was that the air conditioning wasn’t working, and the room was uncomfortably warm. After calling the reception, the issue was resolved, but it wasn’t the best welcome. As our 7-day stay went on, more issues became apparent. For example, there was no hand soap provided, and despite our room being cleaned several times, no one ever refilled it. The floor was dirty, the shower hadn’t been properly cleaned (we even found hair inside), and basic amenities like coffee and tea were never replenished—quite disappointing for a hotel that claims to have four stars. The area around the pool also seemed poorly maintained. The wooden deck felt unstable and unsafe, and the railing leading to the pool was loose and shaky. One day, we ordered cocktails by the pool, and the empty glasses were left there the entire day—and even greeted us the next morning. A few days later, the same thing happened with champagne and glasses; no one cleared them, even though staff were regularly walking around. On the positive side, the staff were friendly and helpful, and the hotel’s location is very convenient—close to the beach and the center of Kuta. However, the overall condition of the hotel suggests it really needs renovation and a refresh to meet the standards it advertises. In terms of cleanliness, I would rate it 3 stars at best, mainly because of the staff’s efforts. But overall, I would give the hotel 2 stars. If you’re mainly looking for a good location and can overlook the issues, you might still consider staying here—but don’t expect a true 4-star experience.
Dear Mr/s. Rafal , Warmest greetings from The Bene Hotel Kuta, Thank you for taking the time to share your an honest review. We sincerely apologize that your experience did not meet your expectations. Please know that your comments are important to us, and we are committed to addressing the issues you mentioned. We hope to have the opportunity to welcome you back and provide a much-improved stay. We are sincerely looking forward to welcoming you back to The Bene Kuta Hotel with our improved service in the near future Best Regards The Bene Hotel Kuta
Dear Mr/s. Rafal , Warmest greetings from The Bene Hotel Kuta, Thank you for taking the time to share your an honest review. We sincerely apologize that your experience did not meet your expectations. Please know that your comments are … Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewIt wqs just perfect.
Dear Mr/s. Alex, Warmest greetings from The Bene Hotel Kuta, Thank you so much for your wonderful review! We’re thrilled to hear that you had a great stay with us. It’s always our goal to ensure our guests have a comfortable and memorable experience. We look forward to welcoming you back soon!" Best regards, The Bene Hotel Kuta
Dear Mr/s. Alex, Warmest greetings from The Bene Hotel Kuta, Thank you so much for your wonderful review! We’re thrilled to hear that you had a great stay with us. It’s always our goal to ensure our guests have a comfortable and memorab… Show more