6.8

Reviews of Teras Sawah Guest House Syariah

No.11 Jalan Raya Sembalun Lawang, 83666 Sembalun Lawang, Indonesia

  • William

    Reviewed: 11 July 2025 · Stayed in July 2025

    Verified review

    Nothing. Maybe just to be outside of the room.

    I usually never do bad reviews. But I was staying here for a hike on Rinjani. At first, when I arrived to my room, it smelled very very bad. I can’t even explain how awful the bed smelled. The service on this hotel is zero. When you’re sitting there, on a table, no one is noticing you. When the food arrives, there’s always something missing. After my hike, I came to the hotel around 8 in the evening. They didn’t clean or do anything in the room so now it smelled even worse and had lizards in it. And the worst part: I went upstairs to ask for toilet paper, and they resounded with “we have closed” and I said that I didn’t mean the restaurant, I once again said that I just wanted toilet paper, and he still said that they closed for the night and won’t bring me. Btw there’s no towels if you would like to take a shower (as a normal person would) So please, hikers, or anyone out there - don’t stay at this “hotel”.

    Property response:

    Dear Mr/s. William, Thank you for your feedback, and we’re truly sorry for the unpleasant experience you had during your stay. We apologize for the room condition, lack of amenities, and the service issues you mentioned. This is not the standard we aim to provide. Your comments have been shared with our team for immediate improvement, especially in cleanliness and guest service. We appreciate you bringing this to our attention, and we hope to have a chance to serve you better in the future. Warm regards, Teras Sawah Guest House Team

    Dear Mr/s. William, Thank you for your feedback, and we’re truly sorry for the unpleasant experience you had during your stay. We apologize for the room condition, lack of amenities, and the service issues you mentioned. This is not t… Show more

    Teras Sawah Guest House Syariah
    22 July 2025
  • Adam

    Reviewed: 10 June 2025 · Stayed in June 2025

    Verified review

    The view from the outside of the rooms is outstanding and the showers were warm.

    It just didn’t feel clean at all and wasn’t overly comfortable. It’s situated below a restaurant and it’s very dirty and weird in the area near the rooms. Then the bathroom itself wasn’t that clean and I didn’t find the beds very comfortable either.

  • Julia

    Reviewed: 6 June 2025 · Stayed in June 2025

    Verified review
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  • 7.0 Good
    Nevil

    Reviewed: 4 June 2025 · Stayed in March 2025

    Verified review
  • 3.0 Poor
    Alisa

    Reviewed: 1 May 2025 · Stayed in April 2025

    Verified review
  • Anthony

    Reviewed: 12 April 2025 · Stayed in April 2025

    Verified review

    The rooms were downstairs down steep tiled stairs and around the corner along a narrow tiled veranda No help given despite being 83yrs old. Great looking out over the fruit and vegetable fields. Very average food. Have to walk over a wet slippery tiled floor after a shower to get to the toilet!

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  • Jodie

    Reviewed: 24 March 2025 · Stayed in March 2025

    Verified review

    Hot water for shower, great view.

  • Ronnie

    Reviewed: 19 February 2025 · Stayed in February 2025

    Verified review

    Great location

    Large stairs to rooms underneath good for most bit we have a newborn but other than that cheap and comfortable

  • Raditya

    Reviewed: 16 February 2025 · Stayed in February 2025

    Verified review
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  • Hon

    Reviewed: 10 December 2024 · Stayed in December 2024

    Verified review

    The view from the room walkway is great.

    Need to pass through the toilet to access rooms. Breakfast only served at 8am, and too salty compared other restaurants in Lombok.

  • Ahmed

    Reviewed: 1 December 2024 · Stayed in December 2024

    Verified review
  • Francois

    Reviewed: 16 November 2024 · Stayed in November 2024

    Verified review

    Very well located, good value for money Staff is caring and helping with advices

    The restaurant of the hotel is a bit noisy but still acceptable

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  • Chris

    Reviewed: 28 October 2024 · Stayed in October 2024

    Verified review
  • Cameron

    Reviewed: 26 September 2024 · Stayed in September 2024

    Verified review
  • Madyson

    Reviewed: 20 September 2024 · Stayed in September 2024

    Verified review
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  • Burhanuddin

    Reviewed: 22 August 2024 · Stayed in August 2024

    Verified review

    The room is clean. View from room is marvelous. The price is cheap. The staffs are friendly. The weather is cold.

    The water pressure is not strong.

  • Brian

    Reviewed: 9 July 2024 · Stayed in July 2024

    Verified review
  • Christine

    Reviewed: 19 June 2024 · Stayed in June 2024

    Verified review

    Excellent location with amazing views. The coffee is fantastic. Very friendly and helpful staff.

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  • Stephan

    Reviewed: 17 June 2024 · Stayed in June 2024

    Verified review
  • Eva

    Reviewed: 16 June 2024 · Stayed in April 2024

    Verified review

    The staff was very friendly and good views!

    It was really the grossest place I have ever been to and I couldn’t sleep because I felt so bad. The rooms all smelled like mold and the bathroom had not been cleaned for a while.. you have to walk down to go to the room and downstairs looks horrible.

  • Emi

    Reviewed: 13 May 2024 · Stayed in May 2024

    Verified review

    The view is amazing

    Very minimum facilities. Only bed and table

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  • Nyna

    Reviewed: 13 May 2024 · Stayed in May 2024

    Verified review

    The location, view and the staff service! Everyone is so helpful. we felt welcoming once we arrived at Teras Sawah. They are so kind in person. We also asked lot of question pertaining the waterfalls, food, and also about Sembalun. the hotel is basic but the view is super amazing. If u have drone, u can fly directly to Anak Dara hills during sunrise and sunset. Its amazing! ThankYou Teras Sawah staff!

    Nothing.

  • Alexandra

    Reviewed: 8 May 2024 · Stayed in May 2024

    Verified review

    A good view

    Unfortunately a really bad night. We found a rat in the room and later once sleeping discovered many more in the bed headboards. When offered another room, the headboard in the new room looked even more infested. Other parts of the room were also unclean and stained. Moreover the toilets didn't work and some of the plug sockets also. Overall seems extremely dilapidated. When we discovered the rats the place was deserted and dark but eventually we found some staff to help.

    Property response:

    Dear Alexandra, Thank you for sharing your feedback about your recent experience at our hotel. We sincerely apologize for the inconvenience and distress caused during your stay. Your comments are taken very seriously, and we assure you that we are investigating these issues thoroughly to address them immediately. Please rest assured that we are taking steps to ensure that such incidents do not recur in the future. We understand how important a comfortable and clean environment is for our guests, and we deeply regret that we fell short of your expectations on this occasion. Your feedback is invaluable to us as it helps us identify areas for improvement. Once again, we apologize for the negative experience you had. If there is anything further you would like to discuss or if you have additional feedback to share, please feel free to reach out to us directly. Thank you for bringing these issues to our attention. We hope to have the opportunity to regain your trust and welcome you back under more favorable circumstances in the future. Warm regards, Teras Sawah Guest House

    Dear Alexandra, Thank you for sharing your feedback about your recent experience at our hotel. We sincerely apologize for the inconvenience and distress caused during your stay. Your comments are taken very seriously, and we assure you tha… Show more

    Teras Sawah Guest House Syariah
    13 May 2024
  • Andrew

    Reviewed: 8 May 2024 · Stayed in April 2024

    Verified review
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