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Reviews of Swiss-Belhotel Rainforest 4 stars

Jl. Sunset Road No.101, 80361 Kuta, Indonesia

#111 of 193 hotels in Kuta

Guests' Choice

Review score

Based on 127 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.4

  • Location

    7.8

  • Facilities

    7.4

  • Staff

    8.8

  • Value for money

    7.6

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 4 April 2025

    8.0
    Please take care of cleanliness that will make more guest satisfaction
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The room was very bad, the bathroom was dirty, worst maintained

    The location was very quiet

    Stayed in April 2025

  • Reviewed: 1 April 2025

    8.0
    Noce stay
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    No fridge at my room

    The room is quite spacious. Although the interior and equipment in the room are a bit old, it is still comfortable, especially the bathroom amenities. The breakfast buffet offers a variety of options, matching its price.

    Stayed in March 2025

  • Reviewed: 23 March 2025

    8.0
    Good value hotel
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Had breakfast but was dissapointed with the choice of foods and the coffee was not great.. The gym had 2 running machines both broken .. There was no fridge in the room also

    Comfortable room with a bath. Good location on sunset road. Tried the food in the evening in the restaurant was good.

    Stayed in March 2025

  • Reviewed: 1 March 2025

    7.0
    Ok, but needs attention and properties not up to Swiss Bel standard that we were expecting like normal.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    It needs a huge commercial clean with attention to detail -an upgrade to the property would alleviate this.

    Foyer/breakfast/cheap cocktails/ staff

    Stayed in March 2025

  • Reviewed: 14 December 2024

    7.0
    Pleasant 1 nite stay
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location abit of not so clear.

    Room was clean and comfortable

    Stayed in December 2024

  • Reviewed: 12 December 2024

    7.0
    Best value located in the main road of sunset road, close to everywhere
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Property bit old but still well maintenance, location just in front of traffic light which bit hard sometimes to come across

    Cleanliness, friendliness of staff, location, facilities

    Stayed in December 2024

  • Reviewed: 9 December 2024

    8.0
    Nice hotel with good breakfast
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    Too much noise at night while sleeping Bed are too soft And WiFi router in the room just above the bed

    Good value for money

    Stayed in December 2024

  • Reviewed: 30 November 2024

    7.0
    Okay for the price
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Toilet need some serious maintenance,

    Breakfast was above expectations

    Stayed in November 2024

  • Reviewed: 10 November 2024

    8.0
    Interesting hotel with the lush vegetation,room was the largest we have ever been
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 7 nights

    The slow toilet flashing was a concern and the location of the hotel on a road extremely busy and impossible to cross

    Breakfast was appropriate and had an acceptable variety,all looked and tasted freshly cooked,staff are very young but happy to please you

    Stayed in November 2024

  • Reviewed: 22 October 2024

    7.0
    Mostly good but with a small hiccup
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The Not-So-Good: * Payment Policy: Requiring immediate payment for food orders can be a bit inconvenient. * Payment Mishap: The food delivery person initially overcharged and then returned twice, first for a receipt copy and then with his boss to offer a refund and request a new payment. While the situation was eventually resolved, it was an irritating and unnecessary hassle, especially late in the evening.

    This hotel offers a delightful blend of comfort and convenience, but with a few hiccups along the way. The Good: * Ambience and Cleanliness: The hotel boasts a pleasant atmosphere and the rooms are impeccably clean, ensuring a comfortable and relaxing stay. * Delicious Food: The on-site kitchen serves up truly delectable food, making dining in a real treat. * Spa Services: A spa is available for guests to unwind and pamper themselves, adding a touch of luxury to their stay. * Bike Rentals: The hotel provides bike rentals, making it easy to explore the surrounding area at your own pace. Overall: Despite the payment incident, this hotel provides a positive experience. The comfortable ambiance, clean rooms, delicious food, and convenient amenities like the spa and bike rentals make it a worthwhile choice. However, the hotel should address the payment policy and ensure staff are properly trained to handle transactions efficiently and accurately.

    Stayed in October 2024

  • Reviewed: 11 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Towels were quite old and no hand towels were provided.

    Decent price for the location and the service, staff was very attentive

    Stayed in June 2024

  • Reviewed: 10 April 2024

    7.0
    Value for money
    • Leisure trip
    • Family with young children
    • Grand Deluxe Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Gym- Treadmill broken down.

    Good room size , cleanliness , friendly staff , food , ease of access to Kuta beach and shopping.

    Stayed in April 2024

  • Reviewed: 22 March 2024

    8.0
    This hotel is value for money
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The old building needs to be renovated

    Close to the airport

    Stayed in March 2024

  • Reviewed: 19 January 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The fitness equipment there was not enough Need to improve alot

    Stayed in January 2024

  • Reviewed: 17 December 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room is not clean and looks old

    The staffs were friendly and breakfast options were good. The hotel is also v close to the airport

    Stayed in December 2023

  • Reviewed: 22 November 2023

    7.0
    It was a comfortable stay.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Room was very dark and dated. No minibar and the fridge was not very cold.

    Beautiful lobby and restaurant area. Friendly staff. The king size bed and pillows were incredibly comfy. Excellent air conditioning.

    Stayed in November 2023

  • Reviewed: 12 October 2023

    8.0
    Pleasant stay, good location.
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 4 nights
    • Submitted via mobile

    Executive room a little bit dark specially when night came.

    Location good, good design and ambience in lobby and restaurant.

    Stayed in August 2023

  • Reviewed: 25 August 2023

    7.0
    Worth a pick, if it's a last resort.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    - The under maintained rooms - The bathroom counter tops were oily - The promptness of the reception staff, except for Dana, who was always courteous and polite.

    - The Breakfast - The location of the hotel

    Stayed in August 2023

  • Reviewed: 3 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night

    Bathroom is not clean enough.. it is slippery since they use kind of stone flooring.. No refrigerator.. not that near to beach

    Located near Kuta and Sunset road area. Room is quite spacious, value for money is good.. Near city center so you can order food online easily

    Stayed in July 2023

  • Reviewed: 16 May 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The 2 rooms were not arranged nearby, not prefer to pay extra cost for room upgrade.

    Not crowded, quiet and clean. The staffs are friendly and nice.

    Stayed in May 2023

  • Reviewed: 18 April 2023

    8.0
    Good value for money, nice rooms and helpful staff
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 14 nights
    • Submitted via mobile

    Pool was in the shade for most of the day

    Great staff, good food and well equipped rooms

    Stayed in April 2023

  • Reviewed: 21 February 2023

    7.0
    Will be back again
    • Leisure trip
    • Family with young children
    • Grand Deluxe Double Room
    • Stayed 4 nights

    The customer service is good and polite

    Good breakfast

    Stayed in February 2023

  • Reviewed: 22 August 2025

    3.0
    Poor
    • Business trip
    • Couple
    • Grand Deluxe Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The hotel was very disappointing and far from expectations. The room had an unpleasant smell, was not clean, and the facilities were poorly maintained. The bathroom was unhygienic, and the gym was the worst part — with broken equipment, poor ventilation, and a bad odor. Even the breakfast did not meet expectations.

    None

    Stayed in August 2025

  • Reviewed: 15 August 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 14 nights
    • Submitted via mobile

    Breakfast was exceptional with good variety. . All in all, no complaints. Good value.

    Stayed in August 2025

Showing 1 – 25

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