No

Location, size of the room

Stayed in September 2025

I opt for a Smoking room but no ashtray in my room..so a bit puzzled on that though..

Room is clean,Bed is neat..Everything looks welcoming.Breakfast was included,but the bed was too comfort until unable woke up for breakfast!!haha

Stayed in August 2025

N/a

location , room , staff

Stayed in August 2025

Nil

From the moment we arrived, we were warmly welcomed by the staff and felt at home. The room was spotless and spacious. Special thanks to the concierge team who went above and beyond to help us with the seamless check-in. We could even place our bags at the hotel concierge side while we continued with our activities right after we checked-out. It was definitely a great help. Breakfast was a delight in the morning, with a wide variety and impeccable service. Thank you for making our stay so memorable.

Stayed in August 2025

Overall, the hotel looks old. Noted that they are expanding their hotel, which is estimated to be ready at the end of 2025. Gym equipment is very old, and some is poorly maintained. Swimming pool is extremely small about 15 steps distance only It would be better if the hotel entrance is facing towards the habourbay. Needed to navigate lots of kerbs and roads to get there

Hotel with potential and not too expensive. Staff: Polite and could speak decent English. Dining: Nice atmosphere with oldies music playing in the background. Food was alright, some nice, some not. Massage: Love that they have it 24/7! Though slightly more expensive as compared to external branches, however it is still overall cheaper compared other hotels and in mine country :) ~$30+ for 2 hours good massage what a steal!

Stayed in August 2025

Nothing of sorts.

Everything. Especially when it come to breakfast. Good verity of food being served.

Stayed in August 2025

All Good.

Good location. Room spacious and clean. Breakfast alot choices. Staff is so friendly and helpful . Special thanks to Top Class Guests Service Officer Ms Tesa. The best of the best. Knowledgeable, friendly, helpful, and patient listen to customer's enquiries

Stayed in July 2025

Near harbour bay ferry terminal

Stayed in July 2025

1. Got sore eyes after a dip in the pool. 2. Personal preference with slimmer pillow but not available.

Staffs Tesa and Maya exceptional 👍 Got surprise for their decorations...

Stayed in July 2025

The hotel is really near Harbour Bay Ferry Terminal, which makes it very accessible. The price is also reasonable. Thank you to Tesa and Jaka for accommodating our request to decorate the room. Very exceptional service. We would definitely come again 👍🏼👍🏼👍🏼

Stayed in July 2025

Swimming pool too small. The breakfast food is just average

Good location, comfortable main lobby, courteous staff

Stayed in June 2025

Nice Hotel in a great location. Lots of local restaurants in the vicinity of the hotel. Staff were very friendly..

Stayed in June 2025

Nil

Convenient location near Harbour bay shopping mall, foods eatery’s. Above all, hotel staff good attitude and customer services

Stayed in June 2025

Had a really pleasant stay at Swiss-Belhotel Batam. From the start, the staff were warm and helpful—big thanks to Maya at the front desk who made check-in smooth and friendly. The room was clean, spacious, and comfy. Breakfast was one of the highlights—lots of choices, from local dishes to fresh juice and pastries. Everyone at the restaurant was super polite and welcoming. Location’s perfect too, just a short walk from the ferry terminal. Everything felt easy and relaxing. Thank you to the team for making us feel at home. Would happily stay here again!

Stayed in June 2025

My group of family love it to stay here with the hospitality from the front deak especially Tesa who have assist me with all the needs that me n my family need.she was helpful to adhere and ensure our rooma was whay we requaested and even helping me with a room with wheelchair accessible. Tq so much Tesa for your help and assistance.

Stayed in June 2025

There is nothing i have negative about

The property is very clean and neat . The room is spacious and clean

Stayed in June 2025

Friendly front desk especially Ms Rizka

Stayed in June 2025

Good enough breakfast spread. Friendly staff and loved the 24hrs massage services. Easy to get to places around us. Walking distance to alot of eateries.

Stayed in March 2025

The food was so, so. It could have been better.

Location was great! Room was comfortable but bathroom requires a few more towel holders. Staff was nice, friendly & helpful! Especially Tesa & Reina. I injured my ankle and without asking they sent a bucket of ice to the room for me.

Stayed in May 2025

The towels...time they replace it.

Location

Stayed in May 2025

Nothing everything was good.

Loved everything about Swissotel. Their service was excellent. They accommodated to all my requests for my husbands birthday & I cldnt be pleased. They even accommodated to my last min check out request as well. Special mention to Tesa, Iswandi & Maya. These team worked together and made my stay amazing! Thank you for making my stay a pleasant one.

Stayed in May 2025

Nothing

Excellent hotel. Clean and spacious room. Good breakfast

Stayed in March 2025

Na

Very convenient!

Stayed in April 2025

The kind bed wasn’t really a king size bed. It was two single beds put together which didn’t feel totally comfortable if you’re sleeping in the middle. The pool is rather small, so not very suitable for families. The water was also slightly murky.

Less than 5 mins walk from Harbourbay Ferry Station! There wasn’t a need for us to get any taxi on the day of arrival. We followed the signs at the terminal and reached the hotel with ease when walking in the day. Friendly and helpful staff. During checkout, they quickly got housekeeping to do a quick sweep to ensure that we didn’t leave anything behind. They keenly spotted a toy my child left behind under the blanket and very quickly brought it down for us before we left. Rooms were comfortable and clean. Food was awesome for a hotel breakfast. There was a wide variety of local food options available. I particularly love their chilli options that goes well with their Nasi Goreng. My children loved the DIY doughnut decoration section and munched off the wide variety of fruits available. On one of the days, there was also Pulut Hitam that was totally delicious! Not to forgot the yummy chicken and beef soup on alternate days. Absolutely satisfying breakfast that gave us a great head start for the day.

Stayed in March 2025