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Reviews of Swiss-Belhotel Ambon 4 stars

Jalan Benteng Kapaha, 97124 Ambon, Indonesia

#7 of 15 hotels in Ambon

Guests' Choice

Review score

Based on 61 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    8.4

  • Facilities

    7.9

  • Staff

    8.6

  • Value for money

    8.1

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 21 August 2025

    7.0
    Solid choice in a central location
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night

    It's a bit outdated.

    The staff is friendly and even upgraded us when we arrived. My parents had joined us spontaneously and they were able to put all of our rooms on the same floor. Location is perfect for exploring the city.

    Stayed in July 2025

  • Reviewed: 20 August 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Grand Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The location is great - the room was very comfortable.

    Stayed in August 2025

  • Reviewed: 11 August 2025

    8.0
    It met our needs, since we. only stayed there for one night
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    The breakfast was good!

    Stayed in August 2025

  • Reviewed: 12 July 2025

    8.0
    Very good
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 2 nights

    Rooftop accessible only when the restaurant is open. It makes no sense.

    Stayed in July 2025

  • Reviewed: 8 July 2025

    9.0
    Great location, handsome and comfy rooms, great views ,and fabulous breakfast
    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Carpet should be steam-cleaned in the room and corridors. Our mattress dipped in the middle. The Sky Bar had great views but ridiculous prices.

    An oasis in the city. The lobby was a good place to meet and chat. A really well managed hotel. Rooms were comfortable with great views from two expansive glass windows. Bathroom was well set up. Breakfast offerings were varied, catered for all tastes. Dining room was cosy and a great place to chat and linger, with great service. Staff were kind and helpful. Great location: on a beautiful leafy street in Ambon close to great restaurants, the cathedral and parks.

    Stayed in June 2025

  • Reviewed: 5 May 2025

    9.0
    Wonderful Ambon Manise
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The smart key pad in the lifts were not very sensitive.

    The room was spacious, and they are generous about early check-in.

    Stayed in May 2025

  • Reviewed: 23 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    None

    Very good

    Stayed in March 2025

  • Reviewed: 13 April 2025

    9.0
    When the staff is the highlight.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The rooms are a little bit "tired".

    The staff is super. We had a miscommunication issue, but they fixed it very well.

    Stayed in April 2025

  • Reviewed: 10 March 2025

    9.0
    A pleasant refuge from the chaos of Ambon streets. Excellent room, acceptable breakfast.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    We were unfortunately given a room that was scaffolded up that side, creating an annoying visual barrier to our view, which was the mountains to the north and the bay to the east. As the hotel was not full, it is unclear why the hotel chose to place us on that side, with workman scrambling around on the scaffolding outside of our window. It was a minor annoyance.

    The bed and shower were both great. Bed 10/10 and shower 9/10. The room was spacious and well appointed. The breakfast was ok, with an egg-preparing station and toaster with a nice supply of breads. The location of the hotel was pretty central and on a quiet street. Ambon itself is not what I would call a beautiful city, more like a mini version of Colombo, mixed with Manila and Jakarta. If you have been to those places, you will know what I am saying. The waterfront market in the early morning was quite active and should not be missed.

    Stayed in February 2025

  • Reviewed: 17 February 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Hotel airport transfer, arranged by the hotel. Expensive (300k Rp compared to 200k Rp with Grab.incl tip!) Poor driver and no air con in car.

    Sky bar Lovely views

    Stayed in February 2025

  • Reviewed: 7 February 2025

    9.0
    Great comfortable stay
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night

    The bathroom door needs new lock as I got locked from the outside.

    Comfortable and cleanliness of the bed. The staff were helpful an attended to your request almost immediately. I've also for an early check-in & late check-out and was ready to pay any additional charges. To my surprised they did not charge me for my request and extended the early check-n & late check-out free of charge. There is also a bathtub in the shower which was not expected at all.

    Stayed in February 2025

  • Reviewed: 6 February 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights

    the carpet everywhere

    breakfast was good, location was also great! near mc donalds and atm's

    Stayed in December 2024

  • Reviewed: 7 January 2025

    8.0
    Comfortable hotel stay if you're in-transit to the Islands in Maluku
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights

    The smart TV was not able to get connected to Netflix or YouTube or other online content so much so that you are only rewarded with local Indonesian TV. It will be hard for a non native speaking to watch only local production. The touch panel in the lift is not so responsive to the key card so much so that you need to re-try few times before it finally work.

    The location is conveniently located in the middle of Ambon so it's easy to get around anywhere. The mattress is comfortable so as the pillow. There is a small gym located on the 1st floor of the hotel for your to work-out.

    Stayed in December 2024

  • Reviewed: 6 January 2025

    7.0
    Good
    • Business trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Noise from the nearby streets

    Courteous front desk staff. Helped to cancel a double booking

    Stayed in December 2024

  • Reviewed: 3 January 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    In extreme need of engineering maintenance. Air cond unserviceable.

    Stayed in January 2025

  • Reviewed: 1 December 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night

    The breakfast was nice with an egg station, jamu, bread and warm dishes.

    Stayed in October 2024

  • Reviewed: 29 November 2024

    7.0
    Lovely staff, good location and spacious rooms.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms are due for an upgrade ,some already done we noticed.

    Location is good, restaurant also good. Rooms could use an upgrade (in progress i understand) Friendly staff

    Stayed in November 2024

  • Reviewed: 23 November 2024

    9.0
    Good views
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very good staff and location. Room large. Good views from rooftop bar and restaurant.

    Stayed in November 2024

  • Reviewed: 16 November 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Difficult to find restaurants nearby other than McDonalds.

    Convenient to get on dive boat. A bit far from airport, though.

    Stayed in November 2024

  • Reviewed: 20 October 2024

    9.0
    Comfortable layover stay
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    A little outdated in need of maintenance

    Clean,, quiet, friendly

    Stayed in September 2024

  • Reviewed: 5 October 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights

    nothing

    very food

    Stayed in September 2024

  • Reviewed: 1 September 2024

    7.0
    Convenient hotel
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms are a bit bland, seems mostly oriented to business travelers.

    Modern hotel in the center of Ambon, staff were quite helpful.

    Stayed in September 2024

  • Reviewed: 5 June 2024

    8.0
    awesome
    • Business trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights

    good location and hospitality

    Stayed in April 2024

  • Reviewed: 9 April 2024

    8.0
    Quiet friendly hotel in ambon
    • Leisure trip
    • People with friends
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bread at breakfast was days old and rock hard. Food in rooftop was average though the smoothies were nice.

    Best hotel in Ambon. Super friendly staff especially at front desk, nice rooftop bar, plenty of breakfast choices, big room and ok gym facilities quiet and away off the busy streets. Good value massages

    Stayed in March 2024

Showing 1 – 25

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