Reviews of Swiss-Belexpress Kuta Legian 3 stars
Jl. Raya Legian, Gg. Tropozone, 80361 Kuta, Indonesia
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation ,walking distance to local shops I booked the room for 1 night but stayed for 5 hours as my flight was at night .
Some smell in the room Twin room was too small Charger pots could not charge faster ,it just charged my phone 5% battery in 2 hours which affected me during flight . I
Dear Singh, On behalf of the management, we sincerely apologize for any inconvenience you experienced during your stay. Unfortunately, it did not meet your expectations. Your constructive feedback regarding the room odor and the malfunctioning electrical socket is very important to us. I will work closely with my team to address and resolve these issues to ensure they do not happen again in the future. We truly appreciate your feedback and look forward to the opportunity to provide you with a better experience on your next visit. Warm regards, IB Sedana Putra Hotel Manager, Swiss-Belexpress Kuta Mobile 0816582006
Dear Singh, On behalf of the management, we sincerely apologize for any inconvenience you experienced during your stay. Unfortunately, it did not meet your expectations. Your constructive feedback regarding the room odor and the malfunctio… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewA great location very strategic to reach all amenities, beach, restaurants, shopping mall, pharmacy, airport, all are in a bundle 😊 Love the authentic food, felt so great especially when come back home after overseas journey. Great hospitality and the welcoming atmosphere, comfortable feeling during stay, all facilities are great as promised, great value for money, and have had previous satisfaction too from other Swissbell! Highly recommended! Thanks again for your great services, feel interesting to come back again one day!
None
Dear July, Thank you very much for your visit at Swiss Belexpress Kuta, Bali and your great feedback. It makes us happy when our guests enjoy their stay. It motivates us to go on like this and give the best for our guests day by day. It would be lovely if we could welcome you again soon and wish you all the best. Sincerely yours, IB Sedana Putra Hotel Manager
Dear July, Thank you very much for your visit at Swiss Belexpress Kuta, Bali and your great feedback. It makes us happy when our guests enjoy their stay. It motivates us to go on like this and give the best for our guests day by day. It… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewGood location.
You get what you paid for. Staff were not friendly at all. Ants in the room
Dear Magda, Thank you very much for your recent visit to Swiss-Belexpress Kuta, Bali. We truly appreciate you taking the time to share your experience and rate our hotel — your feedback is very valuable to us. I will share your comments with our team, including your mention of our staff’s friendliness and the issue with ants in the room. Please rest assured that we are prioritizing this matter to ensure guest satisfaction, and your input helps us continue to improve our services and facilities. If you require any further assistance in the meantime, please feel free to let us know. We look forward to welcoming you back to Swiss-Belexpress Kuta, Bali in the near future. Sincerely yours, IB Sedana Putra Hotel Manager
Dear Magda, Thank you very much for your recent visit to Swiss-Belexpress Kuta, Bali. We truly appreciate you taking the time to share your experience and rate our hotel — your feedback is very valuable to us. I will share your comments w… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewThe location and the price
Dear Carlos, I would like to thank you for your recent visit at Swiss Belexpress Kuta, Bali We very much appreciate taking the time to share your experience and to rate our hotel. It is certainly valuable for us. I will share your comments to my staff as it will serve as an encouragement to continuously improve our services and facility. Should you at the meantime require further assistance, please feel free to let us know. We are looking forward to welcome you back at Swiss Belexpress Kuta, Bali in the near future. Sincerely yours, IB Sedana Putra Hotel Manager
Dear Carlos, I would like to thank you for your recent visit at Swiss Belexpress Kuta, Bali We very much appreciate taking the time to share your experience and to rate our hotel. It is certainly valuable for us. I will share your comment… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified review(1)It's within walking distance to Kuta Beach; (2)Plenty of electric sockets; (3)Although located in a busy area, it's not by the side of the main street. Rooms are free from the noise of vehicles roaming Kuta.
(1)However, the music in the lobby could also be heard through the speaker inside my room. Although it wasn't deafening, it was bothering; (2)Coffee and creamer weren't replenished two days in a row. I had to make a call to the front desk. I got them at last, and during the next days, new ones were always ready on my desk. I just thought that it would be much better if I didn't need to have asked.
Dear Shuni, I would like to thank you for your recent visit at Swiss Belexpress Kuta, Bali We very much appreciate taking the time to share your experience and to rate our hotel. It is certainly valuable for us. I will share your comments to my staff as it will serve as an encouragement to continuously improve our services and facility especialy for consistency set up for room amenities. Should you at the meantime require further assistance, please feel free to let us know. We are looking forward to welcome you back at Swiss Belexpress Kuta, Bali in the near future. Sincerely yours, IB Sedana Putra Hotel Manager
Dear Shuni, I would like to thank you for your recent visit at Swiss Belexpress Kuta, Bali We very much appreciate taking the time to share your experience and to rate our hotel. It is certainly valuable for us. I will share your comment… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewpublic area is quite clean. breakfast is not bad. Great staff( patient and always smile)
There is some smell ( lack of ventilation and no window in room) when we enter the room. we booked a room for three people.
Dear QIANXUN, We truly cannot thank you enough for taking the time to provide feedback on your stay at Swiss-Belexpress Kuta, Bali. Our entire team is passionate about creating wonderful experiences for our valued guests through personalized and attentive service. We appreciate your constructive comments regarding the unpleasant odor in the room. My team and I are working closely to resolve this issue and ensure it does not affect future guests. I sincerely apologize that the window could not be opened — this is primarily for security reasons. Our friendly team looks forward to welcoming you back to our hotel in the near future. Sincerely yours, IB Sedana Putra Hotel Manager
Dear QIANXUN, We truly cannot thank you enough for taking the time to provide feedback on your stay at Swiss-Belexpress Kuta, Bali. Our entire team is passionate about creating wonderful experiences for our valued guests through personali… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in June 2025
Verified reviewNIL
NIL
Dear Hitesh Hasmukhrai, I would like to thank you for your recent visit at Swiss Belexpress Kuta, Bali We very much appreciate taking the time to share your experience and to rate our hotel. It is certainly valuable for us. I will share your comments to my staff as it will serve as an encouragement to continuously improve our services and facility. Should you at the meantime require further assistance, please feel free to let us know. We are looking forward to welcome you back at Swiss Belexpress Kuta, Bali in the near future. Sincerely yours, IB Sedana Putra Hotel Manager
Dear Hitesh Hasmukhrai, I would like to thank you for your recent visit at Swiss Belexpress Kuta, Bali We very much appreciate taking the time to share your experience and to rate our hotel. It is certainly valuable for us. I will share … Show more
Reviewed: 7 July 2025 · Stayed in April 2025
Verified reviewLocation is good, staff are kind
Smell in the room is a bit humid
Dear Stella, Thank you very much for your visit to Swiss-Belexpress Kuta, Bali, and for your kind feedback. We are delighted to hear that you enjoyed your stay. Your comments truly motivate us to continue delivering our best every day. Regarding the humidity issue in your room, my team and I followed up immediately and have taken action to prevent this from happening again. We truly appreciate your positive comments and understanding. It would be a pleasure to welcome you back again soon. Wishing you all the best! Sincerely yours, IB Sedana Putra Hotel Manager
Dear Stella, Thank you very much for your visit to Swiss-Belexpress Kuta, Bali, and for your kind feedback. We are delighted to hear that you enjoyed your stay. Your comments truly motivate us to continue delivering our best every day. Re… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewGreat value for money
Dear Robschlong, We truly cannot thank you enough for taking the time to share your feedback about your stay at Swiss-Belexpress Kuta, Bali. Our entire team is passionate about creating memorable experiences for our valued guests through personalized and attentive service. If you have any further feedback regarding your stay or about the hotel in general, please feel free to contact me directly at 0816-582-006. My team and I would be more than happy to follow up. Our friendly team looks forward to welcoming you back to our home in the near future. Sincerely yours, IB Sedana Putra Hotel Manager
Dear Robschlong, We truly cannot thank you enough for taking the time to share your feedback about your stay at Swiss-Belexpress Kuta, Bali. Our entire team is passionate about creating memorable experiences for our valued guests through … Show more
Reviewed: 7 July 2025 · Stayed in April 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewLocation, Near to market and Indian restaurant. Bed and pillow.
Breakfast can be better.
Dear Vikrant Dhavale, Thank you for your recent visit to Swiss-Belexpress Kuta, Bali. We truly appreciate you taking the time to share your experience and rate our hotel. Your feedback is extremely valuable to us. We have noted your constructive comment regarding the breakfast, and we will share it with our team for further follow-up. Your input serves as encouragement for us to continuously improve our services and facilities. Should you require any further assistance in the meantime, please feel free to let us know. We look forward to welcoming you back to Swiss-Belexpress Kuta, Bali in the near future Sincerely yours, IB Sedana Putra Hotel Manager
Dear Vikrant Dhavale, Thank you for your recent visit to Swiss-Belexpress Kuta, Bali. We truly appreciate you taking the time to share your experience and rate our hotel. Your feedback is extremely valuable to us. We have noted your cons… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewLocation
If rooms have balconies that will be good...
Dear Miss. Ritu, Thank you very much for your recent visit to Swiss-Belexpress Kuta, Bali. We truly appreciate you taking the time to share your experience and rate our hotel. Your feedback is extremely valuable to us. I will be sure to share your kind comments with our team, as it serves as a great motivation to continuously improve our service and facilities. Please kindly note that our room windows are designed not to open, as part of our security system. We hope this did not impact the comfort of your stay. Should you need any further assistance in the meantime, please feel free to reach out to us. We look forward to welcoming you back to Swiss-Belexpress Kuta, Bali in the near future Sincerely yours, IB Sedana Putra Hotel Manager
Dear Miss. Ritu, Thank you very much for your recent visit to Swiss-Belexpress Kuta, Bali. We truly appreciate you taking the time to share your experience and rate our hotel. Your feedback is extremely valuable to us. I will be sure to s… Show more
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewProfessionalism of staff. Bathroom was clean and well maintained.Kettle and tea/coffee/creamers/sugar was provided. Hot water was provided in bathroom. Provided plug pin when charger was not fitting in socket. Provided stationery when requested. Provided extra card for room access. Smooth check-out.
Room was not spacious for 3 people. Expensive lunch/dinner. For the price, breakfast could have been complimentary. Check-in was longer.
Dear Nutan, Warmest greetings from Swiss Belexpress Kuta, Bali On behalf of the management, we would like to sincerely apologize for any inconvenience you have experienced during your stay. Unfortunately its doesn't meet your expectations. Your feedback is important for us and I will work with my team to improve and Thank you for choosing our hotel as your accommodation. We look forward to another opportunity to deliver a better experience for you. Sincerely yours, IB Sedana Putra Hotel Manager
Dear Nutan, Warmest greetings from Swiss Belexpress Kuta, Bali On behalf of the management, we would like to sincerely apologize for any inconvenience you have experienced during your stay. Unfortunately its doesn't meet your expec… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewStaff hospitality.
None.
Dear Lisa, Thank you very much for your visit at Swiss Belexpress Kuta, Bali and your great feedback. It makes us happy when our guests enjoy their stay. It motivates us to go on like this and give the best for our guests day by day. It would be lovely if we could welcome you again soon and wish you all the best. Sincerely yours, IB Sedana Putra Hotel Manager
Dear Lisa, Thank you very much for your visit at Swiss Belexpress Kuta, Bali and your great feedback. It makes us happy when our guests enjoy their stay. It motivates us to go on like this and give the best for our guests day by day. I… Show more
Reviewed: 15 March 2025 · Stayed in March 2025
Verified review