Recensioni su Surya Kembar Villas 4 stelle

Dear Carlotta, Thank you so much for your beautiful feedback! We’re overjoyed to know you enjoyed the spacious room, pool, breakfast, and most of all, the warmth of our team. Your kind words mean the world to us and make us feel so grateful. It was truly a pleasure to have you with us, and we hope to welcome you back “home” again soon! 💛 Warmest regards, Dian

Dear Carlotta, Thank you so much for your beautiful feedback! We’re overjoyed to know you enjoyed the spacious room, pool, breakfast, and most of all, the warmth of our team. Your kind words mean the world to us and make us feel so gratefu… Mostra altro

Dear Michele , Thank you so much for your feedback. We're glad to hear you enjoyed the location and the hospitality of our team. We sincerely apologize that the cleanliness of the room did not meet your expectations. While being in the forest does mean occasional contact with nature, we fully agree that this should never compromise the standard of cleanliness. Your comments have been shared with our housekeeping team, and we will be taking extra steps to improve attention to detail moving forward. We truly appreciate your input, as it helps us improve and provide a better experience for all our guests. We hope to welcome you back again in the future. Warm regards, Surya Kembar Villa Team

Dear Michele , Thank you so much for your feedback. We're glad to hear you enjoyed the location and the hospitality of our team. We sincerely apologize that the cleanliness of the room did not meet your expectations. While being in t… Mostra altro

Dear Martina, Thank you so much for taking the time to share your detailed feedback following your recent stay with us. We’re truly delighted to hear that you had a very pleasant stay and that you enjoyed the spacious and comfortable facilities — especially the king-size beds, well-placed air conditioning, and the exclusive swimming pools. We’re also glad you appreciated the peaceful location and the easy access to Ubud center with Grab. We sincerely appreciate your constructive feedback regarding the restaurant. Please allow us to respond: Regarding the absence of beef, this is due to a combination of cultural, ethical, and operational choices that align with the values we uphold at the property. We apologize for the long waiting times during your meals. Our team is working to improve preparation times and overall efficiency to ensure a smoother dining experience. For breakfast, while we aim to provide a balanced experience through our light buffet and à la carte menu, your feedback is valuable and we are currently reviewing how to improve variety and portioning. Regarding the dog in the dining area, we sincerely apologize for any discomfort caused. Moving forward, we will ensure that pets are not allowed in the dining space to create a more comfortable environment for all guests. Your comments are incredibly helpful to us, and we thank you again for sharing them. We hope to have the opportunity to welcome you back and provide an even more seamless experience in the future. Warm regards, Surya Kembar Villa Team

Dear Martina, Thank you so much for taking the time to share your detailed feedback following your recent stay with us. We’re truly delighted to hear that you had a very pleasant stay and that you enjoyed the spacious and comfortable faci… Mostra altro

Dear Daniel , Thank you so much for your kind words. We’re delighted to hear that you enjoyed our staff's hospitality, the breakfast selection, and the extra services such as in-room massages — it's always our goal to make our guests feel well cared for. We sincerely apologize for the inconvenience regarding the towels and hot water. While we’re glad to hear our team was able to respond quickly to the water issue, we will definitely review our housekeeping procedures to ensure all linens meet the highest standards moving forward. Your feedback is truly appreciated and helps us improve. We hope to have the pleasure of welcoming you back again soon. Warm Regards, Surya Kembar Villa Team

Dear Daniel , Thank you so much for your kind words. We’re delighted to hear that you enjoyed our staff's hospitality, the breakfast selection, and the extra services such as in-room massages — it's always our goal to make our gues… Mostra altro

Dear Alessandro , Warmest greetings from Surya Kembar Luxury Villas & Retreat Centre, Thank you so much for your kind and thoughtful review. We’re delighted to hear you enjoyed your stay with us—from our friendly and professional staff, to the spectacular room, and our ideal location for exploring Ubud. We're especially pleased to know you appreciated access to the club and that our restaurant stood out as one of your favorites! At the same time, we truly appreciate your honest feedback regarding cleanliness. Please rest assured that your comments have been shared with our housekeeping team, as maintaining the highest standards is a priority for us and we are always working to improve. Thank you once again for staying with us and for helping us grow through your feedback. We hope to welcome you back for an even better experience in the future! Warm regards, Surya Kembar Team

Dear Alessandro , Warmest greetings from Surya Kembar Luxury Villas & Retreat Centre, Thank you so much for your kind and thoughtful review. We’re delighted to hear you enjoyed your stay with us—from our friendly and professional sta… Mostra altro

Dear Michele, Thank you so much for your kind feedback! We're thrilled to hear that you enjoyed the stylish design, high-quality finishes, and the friendly service from our staff. It’s also wonderful to know that you appreciated the natural beauty surrounding the villa and our breakfast offerings. We understand that the location can feel a bit far from Ubud, especially with traffic, but we’re happy that you found the peace and quiet here worth it. Just to mention, we also offer a free shuttle service to Ubud Center three times a day, which is a convenient option for our guests who want to explore the area without the hassle of traffic. We also appreciate your comments about the restaurant. We’re always striving to improve, and your feedback is very helpful as we work to enhance the dining experience for our guests. Thanks again for staying with us, and we hope to welcome you back soon for another relaxing stay! Warm regards, Dian

Dear Michele, Thank you so much for your kind feedback! We're thrilled to hear that you enjoyed the stylish design, high-quality finishes, and the friendly service from our staff. It’s also wonderful to know that you appreciated the … Mostra altro

Dear Patrizia, Warmest Greeting from Surya Kembar Luxury Villas & Retreat Center, Ubud-Bali Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay, especially the tranquility of our gardens, the design of your room, and our outdoor bathrooms — your kind words truly mean a lot to us. We sincerely appreciate your feedback regarding breakfast. While we currently serve an à la carte menu complemented by a small buffet selection, your suggestion for a richer buffet offering is very valuable, and we will certainly take this into consideration for future improvements. It was a pleasure having you with us, and we hope to welcome you back for another memorable stay. Warm regards, Dewa Ayu Surya Kembar Villas

Dear Patrizia, Warmest Greeting from Surya Kembar Luxury Villas & Retreat Center, Ubud-Bali Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay, especially the tr… Mostra altro

Dear I VIAGGI DI PETER PAN, Thank you for taking the time to share your feedback. We’re delighted to hear that overall, everything was really good during your stay. We apologize for the inconvenience regarding the room space with the third bed. We strive to ensure all our guests are comfortable, and your comment helps us identify areas for improvement. We will look into this to better manage our room arrangements for similar bookings in the future. We hope to have the opportunity to welcome you again and provide an even more enjoyable experience. Best regards, Dewa Ayu (Ms) Reservation

Dear I VIAGGI DI PETER PAN, Thank you for taking the time to share your feedback. We’re delighted to hear that overall, everything was really good during your stay. We apologize for the inconvenience regarding the room space with the thir… Mostra altro

Dear Mr/Ms.Ornella, Thank you for your kind words about our facility and the welcoming atmosphere. We’re delighted to hear that you found our property beautiful. We appreciate your feedback regarding our staff's English proficiency. We are continuously working to improve communication and will use your comments to enhance our training programs. We aim to ensure all our guests have a smooth and enjoyable experience, and your input is invaluable in helping us achieve this. Thank you again for your feedback, and we hope to have the pleasure of welcoming you back in the future. Warm regards, Dewa Ayu Reservations

Dear Mr/Ms.Ornella, Thank you for your kind words about our facility and the welcoming atmosphere. We’re delighted to hear that you found our property beautiful. We appreciate your feedback regarding our staff's English proficienc… Mostra altro