Reviews of Sun Island Hotel & Spa Kuta 4 stars
Jl. Kartika Plaza 88, 80361, Bali-Indonesia, 80361 Kuta, Indonesia
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Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewFriendly Staff, Lovely Breakfast and great location
The pool was not clean and the bottom felt slimy and looked murky, we did not feel we could swim in the pool, the furniture around the pool also needed to be cleaned. The hotel is going green so doesn't use plastic liners in the bins, which is to be applauded, but the bin in the toilet needs to be made of a material that can be washed as the wood had absorbed the smell from the toilet paper. We had to buy air fresheners for our toilet.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewgood location rooms clreen and good staf
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewvery convenient location and close to all restaurant, shopping center and money change, kuta market, airport, 10-minute walk to the beach
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewLovely staff
The bathroom was dirty, stain on the wall that could have easily been cleaned. Water on the floor of the bathroom. The plates offered at breakfast were dirty, as were the cups. The pool side facilities are old,broken and run down. Its cheap for a reason.
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewDear Ms. O Connel, Warmest greetings from Sun Island Bali. Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Kuta. We are saddened to learn that your experience was not as satisfactory as you expected, except for the staff, the location, the value for money and the cleanliness. So sorry to hear about your experience with the comfort and facilities. For this, please accept our sincere apologies. Please be assured that your feedback has been taken into our immediate consideration, and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality. Best regards, The Management
Dear Ms. O Connel, Warmest greetings from Sun Island Bali. Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Kuta. We are saddened to learn that your experience was not as satisfactory as you exp… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReally bad
The room was dusty , towels were not cleaned
Dear Sir/Madam, Warmest greetings from Sun Island Bali. Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Kuta. We are saddened to learn that your experience was not as satisfactory as you expected, except for staff. So sorry to hear about your experience with the dusty room and not cleaned towels. For this, please accept our sincere apologies, and assured that your feedback has been taken into our immediate consideration, and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality. Best regards, The Management
Dear Sir/Madam, Warmest greetings from Sun Island Bali. Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Kuta. We are saddened to learn that your experience was not as satisfactory as you ex… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe pool was big and had lots of room.
There was no hot water, it was only room temperature (had brought it up with staff and they just explained how to turn the tap to hot or cold). Had no control over the aircon if we wanted to turn it off or to a temperature we wanted, only had control of setting it to Low or high. We paid for breakfast and the breakfast was Indonesian style breakfast and only had minimum western food (hard boiled egg and bacon ) which wasn’t stated befor paying for it with our room. Also paid for late check out and when we arrived they said we hadn’t paid for it although i had screenshot of the payment. Staff were very nice just not the best for what you pay.
Dear Mr. Zielinski, Warmest greetings from Sun Island Bali. Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Kuta. We are saddened to learn that your experience was not as satisfactory as you expected, except for the staff and cleanliness. So sorry to hear about your experience with the hot water not hot enough. For this, please accept our sincere apologies, due to one of our heat pump machines is having trouble. Please be assured that your feedback has been taken into our immediate consideration, and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality. Best regards, The Management
Dear Mr. Zielinski, Warmest greetings from Sun Island Bali. Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Kuta. We are saddened to learn that your experience was not as satisfactory as you ex… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in May 2025
Verified reviewRoom were comfortable and spacious.
Pool Towels all need replacing, sun lounger mats need replacing
Dear Mr. Ian, Warmest greetings from Sun Island Bali. Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Kuta. We are pleased to learn that you enjoyed your stay with us. Appreciate your constructive comment regarding the pool towels. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation. We sincerely hope you could recommend the Sun Island Hotel & Spa Kuta to your friends and families, In the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Kuta when you return to Bali in the future. Best regards, The Management
Dear Mr. Ian, Warmest greetings from Sun Island Bali. Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Kuta. We are pleased to learn that you enjoyed your stay with us. Appreciate your constructive comment reg… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewLocation
Not clean
Dear Sir/Madam, Warmest greetings from Sun Island Bali. Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Kuta. We are saddened to learn that your experience was not as satisfactory as you expected, except for the location. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality. Best regards, The Management
Dear Sir/Madam, Warmest greetings from Sun Island Bali. Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Kuta. We are saddened to learn that your experience was not as satisfactory as you ex… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewThe hotel was extremely noisy. Not only the traffic however also the local pubs & clubs along with guests in the pool making noise all through the night & into the early hours of the morning. The bed was very comfortable, room clean and staff friendly however sadly did not get any sleep due to the noise. Was expensive & would not return.
Dear Ms. Amanda, Warmest greetings from Sun Island Bali. Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Kuta. We are saddened to learn that your experience was not as satisfactory as you expected, except for the comfortable bed, cleanliness, and staff. So sorry to hear about your experience with the noise from the traffic, the local pub, and people talking surrounding the pool. For this, please accept our sincere apologies, and we will take note to assign you to quiet rooms for your next stay. Please be assured that your feedback has been taken into our immediate consideration, and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality. Best regards, The Management
Dear Ms. Amanda, Warmest greetings from Sun Island Bali. Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Kuta. We are saddened to learn that your experience was not as satisfactory as you expec… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewGreat room with a free upgrade. Very spacious. Friendly staff. Very clean
Breakfast wasn’t very good and I think that’s why the restaurant is empty at night
Dear Ms. Dian, Warmest greetings from Sun Island Bali. Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Kuta. We are pleased to learn that you enjoyed the services from the staff and the facility during your stay with us. Appreciate your constructive comment regarding breakfast, assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation. We sincerely hope you could recommend the Sun Island Hotel & Spa Kuta to your friends and families, In the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Kuta when you return to Bali in the future. Best regards, The Management
Dear Ms. Dian, Warmest greetings from Sun Island Bali. Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Kuta. We are pleased to learn that you enjoyed the services from the staff and the facility during your s… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewNothing to write about.
i request for a hard bed. they make it a soft bed. They add so many layer of soft layer. all they should have done is just turn around the mattress. The bed sheet is dirty and looks old. some time no reception staff at the reception counter.
Dear Mr. Tony, Warmest greetings from Sun Island Bali. Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Kuta. We are saddened to learn that your experience was not as satisfactory as you expected, such as hard bed mattress, dirty and look old sheet. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality. Best regards, The Management
Dear Mr. Tony, Warmest greetings from Sun Island Bali. Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Kuta. We are saddened to learn that your experience was not as satisfactory as you expecte… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewFridge was cold .Room was ok .
Breakfast was horrible Pool was in desperate need of repair So many broken tiles , some standing up ,which you could easily stand on and cut your foot ..water was cloudy.
Dear Ms. Sullivan, Warmest greetings from Sun Island Bali. Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Kuta. We are saddened to learn that your experience was not as satisfactory as you expected, such as breakfast and pool conditions. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality. Best regards, The Management
Dear Ms. Sullivan, Warmest greetings from Sun Island Bali. Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Kuta. We are saddened to learn that your experience was not as satisfactory as you exp… Show more
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewTidy,central,clean and value for money
Dear Mr. Fourie, Warmest greetings from Sun Island Bali. Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Kuta. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation. We sincerely hope you could recommend the Sun Island Hotel & Spa Kuta to your friends and families, In the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Kuta when you return to Bali in the future. Best regards, The Management
Dear Mr. Fourie, Warmest greetings from Sun Island Bali. Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Kuta. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be ta… Show more
Reviewed: 9 April 2025 · Stayed in March 2025
Verified reviewReviewed: 21 February 2025 · Stayed in January 2025
Verified review