Reviews of SPOT ON 91811 Rumah Inap Bunda Nurhayati 2 stars
83573, Tanak Awu, Lombok Tengah, Nusa Tenggara Barat, Indonesia, Lombok, 83573 Praya, Indonesia
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Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewNothing
Full scam. They charge you more on your arrival. It is actually cost Rp 150K, they said they are no longer in contract with any apps whatsoever, so all the purchase made within any app is a sunk cost for customer, and straight into their pocket! I requested for a refund, they rejected it. Support from.booking.com is also so bad, unrensponsive, underestimating the soverity and scam level. Even in google map people are complaining about the stay AND customer support from every app
Dear Wijaya, We are truly sorry to hear about your negative experience. We take all feedback seriously and apologize for any misunderstanding or inconvenience caused during your stay. We are committed to providing transparency and customer satisfaction, and we will address your concerns with our team to ensure this situation is properly reviewed. If you'd like to discuss this further, please reach out directly to our customer support team, and we'll do our best to assist you. Best regards, SPOT ON 91811 Rumah Inap Bunda Nurhayati
Dear Wijaya, We are truly sorry to hear about your negative experience. We take all feedback seriously and apologize for any misunderstanding or inconvenience caused during your stay. We are committed to providing transparency and customer… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 July 2024 · Stayed in July 2024
Verified reviewBetter for late night flight people to saty somehow manage
charge double
Dear, Arman! We regret the unpleasant experience you had with us. We are continuously working for improvements and we assure you that your next stay is awesome with us. Regards, Margianti!
Reviewed: 20 December 2023 · Stayed in November 2023
Verified reviewReviewed: 23 September 2023 · Stayed in September 2023
Verified reviewThey are using Booking.com to get customers and when you arrive there they are telling we’re not working with Booking.com anymore and triple the price! Don’t go there find an honest place to stay.
Hi, Cédric! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava
Reviewed: 4 August 2023 · Stayed in July 2023
Verified reviewReviewed: 12 July 2023 · Stayed in July 2023
Verified reviewThey charge more then price in application
All of them
Dear, Sanjaya! It is so disheartening to see our valued guest unsatisfied with our services. Surely, we will work upon your feedback to ensure a better experience in the future. Regards, Kiswari!
Reviewed: 9 July 2023 · Stayed in July 2023
Verified reviewClose to the airport.
They will overcharge you. Your booking.com price might be something like 101k (in my case) but they will charge you 150k. Also they do not speak english. The floor of the room was not clean but the bed was ok. No shower or sink available and toilet is one of those standing toilets. I got marked as a no show even though I spend the night there. It is best to avoid this place.
Dear, Roy! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Kistanto!
Reviewed: 27 May 2023 · Stayed in May 2023
Verified reviewThe building and rooms have a very unique design. I Feels safe as the access to the property is gated and there are cctvs.
The accommodation fees requested upon arrival (150000IDR) was different from the fees secured on booking.com (50827IDR). The staff claimed that the additional fees are for the upkeep of the property. As it was already dark, I had no choice but to agree to the additional fees.
Dear, Kwan! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Martiah!
Reviewed: 24 March 2023 · Stayed in March 2023
Verified reviewGreat
Just the toilet
Hi, Muhammed Abdur! We are elated to know that you liked our services. Regards, Joey
Reviewed: 1 February 2023 · Stayed in January 2023
Verified reviewthe place the staff amazing
Hi, thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.
Reviewed: 25 November 2022 · Stayed in November 2022
Verified reviewNothing
1st, i booked for IDR 65k as in booking.com price. But when i arrive the owner asked for IDR150k..! I argue n said no more money. I just go inside the room. 2nd. The bed is not queen size..! It single bed size. So for 2 people is not good at all. 3rd. No electric plug..! A big problem for traveler 4th. The toilet is so old school n not suitable for most people.
We are really sorry to disappoint you, Suri! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Margianti!