Reviews of Soerabaja Place Guest House
27 Jalan Jaksa Agung Suprapto, Genteng, 60272 Surabaya, Indonesia
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Reviewed: 25 December 2024 · Stayed in December 2024
Verified reviewHotel was compared to the price ok. Just my request 1 hour later to check out was completely denied, even when the hotel didnt look very busy...but i guess thats how they do things. Other then that was ok,...again compared to the price.
I dont know what is so difficult to let check out a bit later, when the hotel doesent look busy (didnt see any other guest in my 1 day stay). And lots of moskitos and little flys in the room.
Reviewed: 21 February 2024 · Stayed in February 2024
Verified reviewClose to the center Warm water in the morning Big room and bed Free water Free soap and small shampoo
It was the most complicated time changing my arrival dates. After I message them on their phone they finally replyed. But it took a week... The sheets of our bed where totaly dirty! Really nasty. I asked for fresh ones and first they said you can sleep in it tomorrow we change it. But I refused and I got new ones. Unfurtnally you don't get tea or coffee But water Air condition worked not proper. It was only really cold possible
Dear Valued Guest, Thank you for staying with us. We apologize for the inconvenience you experienced with changing your arrival dates and the cleanliness issue with your bed sheets. We have taken note of your feedback and will work diligently to ensure a more prompt response and improved housekeeping standards in the future. We appreciate your input and hope you will give us another chance to provide you with a better overall experience. Warm Regards, Soerabaja Place Guest House Team
Dear Valued Guest, Thank you for staying with us. We apologize for the inconvenience you experienced with changing your arrival dates and the cleanliness issue with your bed sheets. We have taken note of your feedback and will work diligen… Show more