Reviews of Sheraton Grand Jakarta Gandaria City Hotel 5 stars
Jl. Sultan Iskandar Muda, 12240 Jakarta, Indonesia
Loading
Guests also reviewed these properties:
La Paz, Bolivia
Benalmádena, Spain
Bisceglie, Italy
Batumi, Georgia
Ben Tre, Vietnam
Florence, Italy
Kuranda, Australia
Sorrento, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewStaff are very friendly and kindness
The facility is getting old. Need to renovation.
Dear Takashi, Thank you very much for staying with us and for sharing your feedback. We’re truly pleased to know that you appreciated the friendliness and kindness of our team. Your kind words mean a lot to us and will be shared with the staff as encouragement to continue delivering warm service. We also value your comments regarding our facilities. Please rest assured that your feedback has been shared with our management team as we continuously explore opportunities for improvement, including future renovations. We hope to welcome you back again and provide you with an even more comfortable stay in the future. Best regards, Sheraton Grand Jakarta Gandaria City Hotel
Dear Takashi, Thank you very much for staying with us and for sharing your feedback. We’re truly pleased to know that you appreciated the friendliness and kindness of our team. Your kind words mean a lot to us and will be shared with the … Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewIt was clean, staff friendly and mall access was convenient
They didn’t offer Captain Morgan Spiced Rum in the lounge.
Dear Steven, Thank you very much for your recent stay and for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the cleanliness of our hotel, the friendliness of our staff, and the convenient access to the mall. It’s also wonderful to know that you would choose to stay with us again — that means a lot to our team. We appreciate your input regarding the beverage selection in the lounge. While we currently do not offer Captain Morgan Spiced Rum, we have shared your suggestion with our food and beverage team for future consideration. We look forward to welcoming you back on your next visit to Jakarta. Best regards, Sheraton Grand Jakarta Gandaria City Hotel
Dear Steven, Thank you very much for your recent stay and for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the cleanliness of our hotel, the friendliness of our staff, and the convenient access … Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 March 2025 · Stayed in February 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewThe staff is simply excellent. Their attention to details specially during breakfast is amazing. The breakfast is so good with a big Indian collection. One staff member asked me if I am coming back for breakfast the next day. When I said yes, he offered to get an Indian dish made for me. The next day, when I had completely forgotten, I saw that I was served that dish when it was not even part of that day’s menu! How did they manage that. The quality of rooms is good. The WiFi is excellent. Everything is so good here. One of my best experiences ever. I will surely use this hotel exclusively on every visit going forward.
The location is good but hotels at SCBD area have a slightly better location. The tea and coffee arrangement in the room can be improved. Also they don’t have spoons in the room. Had a lot of issue in stirring the hot tea!
Dear Pappan, Thank you so much for your wonderful feedback! We are thrilled to hear that you had one of your best experiences ever during your stay with us. Your kind words about our staff and the personalized breakfast service truly mean a lot to us. We're glad that we could surprise you with an Indian dish and that the overall quality of our service and facilities met your expectations. We also appreciate your valuable suggestions regarding the tea and coffee arrangement and the lack of spoons in the room. Rest assured, we will review these aspects to further enhance the comfort of our future guests. It’s an honor to know that you will choose us for your future visits, and we look forward to welcoming you again soon.
Dear Pappan, Thank you so much for your wonderful feedback! We are thrilled to hear that you had one of your best experiences ever during your stay with us. Your kind words about our staff and the personalized breakfast service truly mean … Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 14 February 2025 · Stayed in December 2024
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewLocation is great. Right next to the mall is awesome. It’s very lovely decorated and clean.
My room smelled like mold and wetness.
Dear Sarah, Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed our great location and the cleanliness and decoration of our hotel. We truly appreciate your kind words. However, we are sorry to learn that your room had an unpleasant odor during your stay. Please accept our sincerest apologies for this experience. Rest assured, we take this matter seriously and will ensure our housekeeping team reviews and addresses any issues related to room maintenance to prevent this from happening in the future. We hope to welcome you back soon for an improved experience.
Dear Sarah, Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed our great location and the cleanliness and decoration of our hotel. We truly appreciate your kind words. However, we are sorry to learn that your… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewThis hotel in Jakarka met all my expectations and was a calm oasis in an otherwise very intense city.
Dear Marcus, Thank you for your wonderful feedback! We are so pleased to hear that our hotel met your expectations and provided a calm oasis for you during your stay in Jakarta. It’s great to know that our staff, cleanliness, facilities, and comfort contributed to your overall experience. We truly appreciate your kind words and look forward to welcoming you back for another relaxing stay in the future.
Dear Marcus, Thank you for your wonderful feedback! We are so pleased to hear that our hotel met your expectations and provided a calm oasis for you during your stay in Jakarta. It’s great to know that our staff, cleanliness, facilities, a… Show more
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewReviewed: 3 January 2025 · Stayed in January 2025
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewLocations love it, is connected to the malls, room service excellent and staff really friendly and helpful. Room a very good size, bed so comfy and bath and shower are big and clean. Good value for money.
All good
Reviewed: 13 November 2024 · Stayed in November 2024
Verified reviewReviewed: 11 November 2024 · Stayed in November 2024
Verified reviewReviewed: 28 October 2024 · Stayed in October 2024
Verified reviewReviewed: 25 October 2024 · Stayed in August 2024
Verified reviewReviewed: 25 October 2024 · Stayed in October 2024
Verified reviewSuch friendly attentive staff through out the entire hotel. Everything about this hotel was amazing. We have stayed in many Asian hotels over the years but this hotel trumps them all. Would like to mention Emyr , Panca & Theresa as real stand outs. The chefs were also incredible, food & service amazing in both the club lounge & at breakfast downstairs. Thank you to everyone at this hotel 🙏
Absolutely nothing.
Reviewed: 22 October 2024 · Stayed in October 2024
Verified reviewReviewed: 14 October 2024 · Stayed in October 2024
Verified reviewGood location
There no breakfast and expensive with fluctuate rate
Reviewed: 27 September 2024 · Stayed in August 2024
Verified reviewReviewed: 15 September 2024 · Stayed in September 2024
Verified reviewReviewed: 26 August 2024 · Stayed in August 2024
Verified reviewGood location Very clean
Reviewed: 19 August 2024 · Stayed in August 2024
Verified reviewReviewed: 18 August 2024 · Stayed in August 2024
Verified reviewFood poor. No where near a 5 star
Many problems already communicated to hotel