Reviews of Shangri-La Jakarta 5 stars
Kota BNI, Jalan Jendral Sudirman Kav.1, 10220 Jakarta, Indonesia
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewIt is well located. Rooms were spacious and quiet and clean. Wonderful friendly staff and the club lounge was superb. I would highly recommend it. it also had a well equipped gym and a beautiful pool area.
Nothing at all
Dear Steven, Thank you for your kind words and for recommending Shangri-La Jakarta. We’re delighted you enjoyed our convenient location, spacious rooms, Horizon Club Lounge, as well as the gym and pool facilities. Most of all, we’re pleased our colleagues made your stay memorable with their warm hospitality. We look forward to welcoming you back soon. Warm Regards, Timothy Wright General Manager
Dear Steven, Thank you for your kind words and for recommending Shangri-La Jakarta. We’re delighted you enjoyed our convenient location, spacious rooms, Horizon Club Lounge, as well as the gym and pool facilities. Most of all, we’re please… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe staff and their attention to our needs
Dear Mostafa, Thank you for your kind feedback! We’re glad you enjoyed the service and hope to see you again soon at Shangri-La Jakarta. Warm regards, Timothy Wright General Manager
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewSwimming pool deep in last part 2.4m , and very clean water - breakfast amazing - spa is nice - all the staff is good and helpful and trained very well how to deal with the customer - safety and security are very good , Mr. Firmansah was enthusiastic in his work, and his interactions with the children were beautiful.
Nothing
Dear Mohammad, Thank you for your thoughtful feedback. We’re delighted to know you enjoyed the pool, breakfast, spa, and overall service. It’s wonderful to hear your kind words about our team, we greatly appreciate your recognition of our safety and security as well. We look forward to welcoming you back for another enjoyable stay at Shangri-La Jakarta. Warm regards, Timothy Wright General Manager
Dear Mohammad, Thank you for your thoughtful feedback. We’re delighted to know you enjoyed the pool, breakfast, spa, and overall service. It’s wonderful to hear your kind words about our team, we greatly appreciate your recognition of our … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe best hotel in Jakarta for family, great reception and lobby services is amazing, outside activities in the swimming pool is very good for kids.
N/a
Dear NAIF, Thank you for sharing your wonderful feedback. We’re delighted to hear you enjoyed the warm welcome, attentive lobby services, and especially the family-friendly activities at our pool. We look forward to welcoming you and your family back for more memorable moments at Shangri-La Jakarta. Warm regards, Timothy Wright General Manager
Dear NAIF, Thank you for sharing your wonderful feedback. We’re delighted to hear you enjoyed the warm welcome, attentive lobby services, and especially the family-friendly activities at our pool. We look forward to welcoming you and your … Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewRoom was clean, breakfast was good, gym facility exceeded expectations.
Dear Qiu Lin, Thank you for sharing your feedback. We’re pleased to know you enjoyed the clean room, breakfast, and especially our gym facilities. We look forward to welcoming you back again soon. Warm regards, Timothy Wright General Manager
Dear Qiu Lin, Thank you for sharing your feedback. We’re pleased to know you enjoyed the clean room, breakfast, and especially our gym facilities. We look forward to welcoming you back again soon. Warm regards, Timothy Wright General Mana… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe ambience. Professionalism of all the staff Made me feel very comfoortable
Room was smaller than I expected
Dear Cheng Hwee, Thank you for your thoughtful feedback and for highlighting the ambience and professionalism of our team. We’re delighted to know you felt comfortable throughout your stay. We’ve also noted your comment regarding the room size, and we truly appreciate your input as it helps us to keep improving our guest experience. We look forward to welcoming you back again soon. Warm regards, Timothy Wright General Manager
Dear Cheng Hwee, Thank you for your thoughtful feedback and for highlighting the ambience and professionalism of our team. We’re delighted to know you felt comfortable throughout your stay. We’ve also noted your comment regarding the room … Show more
Reviewed: 29 July 2025 · Stayed in June 2025
Verified reviewGreat facilities, very good as business location, many restaurants, nice pool.
It’s in a busy area.
Dear Engelie, Thank you for your feedback! We’re pleased you enjoyed the facilities and restaurants, and we look forward to welcoming you back soon. Warm regards, Timothy Wright General Manager
Reviewed: 22 July 2025 · Stayed in May 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in June 2025
Verified reviewVery decent (large) hotel for a business trip. Good facilities, clean room, good breakfast (choices for several countries).
Dear Lyande, Thank you for sharing your feedback! We’re glad to hear you enjoyed your business trip with us and appreciated our facilities, clean rooms, and diverse breakfast options. We look forward to welcoming you again on your next visit! Warm regards, Timothy Wright General Manager
Dear Lyande, Thank you for sharing your feedback! We’re glad to hear you enjoyed your business trip with us and appreciated our facilities, clean rooms, and diverse breakfast options. We look forward to welcoming you again on your next vi… Show more
Reviewed: 6 July 2025 · Stayed in May 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewGreat hotel, pool and free taxi from airport with the booking was a nice touch. Would defo recommend. The beds are exceptionally comfy
Nothing
Dear THOMAS, Thank you for your kind words! We’re thrilled to hear you enjoyed your stay, especially the pool, the complimentary airport transfer, and our exceptionally comfortable beds. We truly appreciate it. We look forward to welcoming you back for another great experience soon! Warm regards, Timothy Wright General Manager
Dear THOMAS, Thank you for your kind words! We’re thrilled to hear you enjoyed your stay, especially the pool, the complimentary airport transfer, and our exceptionally comfortable beds. We truly appreciate it. We look forward to welcomin… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in May 2025
Verified reviewGreat hotel, very comfortable and clean. Wonderful staff, large choice of restaurants
Rejection of my international Visa card for deposit, very unusual. I had to pay my room in advance
Dear Guillaume, We’re pleased to hear that you enjoyed the comfort, cleanliness, and variety of dining options during your stay, and especially appreciate your kind words about our team. We also note the valuable feedback you have given to us, for our evaluation to provide better service in the future. We hope to have the opportunity to welcome you back for an even better stay. Warm regards, Timothy Wright General Manager
Dear Guillaume, We’re pleased to hear that you enjoyed the comfort, cleanliness, and variety of dining options during your stay, and especially appreciate your kind words about our team. We also note the valuable feedback you have given to… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in May 2025
Verified review