Reviews of Scallywags Mango Retreat 3 stars
Jl. Gili Air, 83352 Gili Air, Indonesia
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewClean, close to everything good beds!
Not a lot of pressure in the shower, but that's nothing new in Indonesia
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewBest place we stayed on our entire visit to Indonesia in 2 months. It was super clean, the bed was comfortable and great value for money
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe facilities were good, there was AC and the beds were comfortable. They provided beach towels.
We didn't stay in the Mango Retreat but in the Mango Motel. The bathroom was not clean, we asked the staff if they could clean it and they promised to, but finally didn't. The beach towels were not very clean either.
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewGood location, close to Working on Air. Able to use Scallywags beach too with sunbeds included. Felt homely due to nice decor with art on walls and water dispenser in room. Fridge provided in room too.
Cleaning was not every day, only every 3 days. The bathroom had a bad smell. We didn’t get new towels daily. The staff said they would book us a horse and cart for the morning as we had an early boat but they didn’t and ignored our messages so we had to walk and with big suitcases - not easy.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewOnly a very short stay but was very comfortable
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewNone
The room + toilet looks old & dirty. The water pressure in the shower was very low- makes showering a misery each time. There is no staff in reception area. I need to walk 10 mins to their beach club to get assistance & to get breakfast.
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewBoutique setup and properly done. Nice small pool to cool down end of day. Water tank with drinking water in the room so no plastic bottles everywhere. Outdoor shower is always a nice touch. Breakfast at the beach club at a 10 min walking distance.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewFacility is good, big bad, extra bed is good. They provide the water drink for free revil.
The location is little bit far from the beach, and breakfast place/restaurant, the receptionist table are always empty no people in charge, the television is not work at all in room number 1a, the air conditioning also not cold, i like the concept of open bathroom but please consider about the small flyes and mosquitoes.
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewLovely hotel with very nice breakfast by the beach
Nothing
Dear Sara, We truly appreciate your kind words. Delighted to hear you enjoyed our seaside breakfast and found your stay pleasant. It would be our pleasure to host you again in the future. Kind regards, Scallywags Mango
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewMala (trainee) did our check-in — she’s super friendly and truly a ray of sunshine! Having access to the beach club is a huge plus, we loved to lay on the sunbeds. Breakfast was also very good, with several options.
- The bathroom was in a terrible state — very dirty and clearly in need of a deep clean. There was also a strong and persistent sewage smell, which made the experience very unpleasant. We only had hot water on the first day. - The service at the Beach Club was very inconsistent. On the first day, we waited at the entrance not knowing if we should just go in and sit down. Two staff members saw us but didn’t approach, and during the entire time on the sunbeds, no one brought a menu or asked if we wanted anything — it felt like they weren’t really interested in serving. On the second day, the service was much better: we got the menu and the flag. On the third day, the menu was given to us, but only after an hour.
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewI loved the location as it was right near the main street with gorgeous restaurants just next to us. The room is very quiet at night, and I loved the big bed and the Netflix option on the TV.
I'm sorry to say that I felt the room could have been a bit cleaner. It needed some TLC as it felt a little neglected. It is a shame, as I can imagine this place would be amazing if it were newly decorated.
Dear Jennifer, We truly appreciate your kind words about our location, quiet rooms, and amenities, it means a lot to us! However, we’re sorry to hear that the room’s cleanliness and condition didn’t meet your expectations. Your feedback is invaluable, and we’re already taking steps to refresh our rooms and enhance our housekeeping protocols. We hope you’ll give us another opportunity to impress you in the future. Kind regards, Scallywags Mango
Dear Jennifer, We truly appreciate your kind words about our location, quiet rooms, and amenities, it means a lot to us! However, we’re sorry to hear that the room’s cleanliness and condition didn’t meet your expectations. Your feedback is … Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReception inaccessible, street door closed all the time, and doorbell doesn't work. Hotel pool inaccessible when you want to go in, door closed all the time. Room 1 Impossible to sleep due to the noise of a generator behind the partition Constant noise of a jet plane I had to request an emergency solution because it was unbearable Broken door handle lock in the room The door doesn't close properly Even when closed, it can open. Lots of problems for such a price
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewBeautiful and private pool and rooms with a private garden area, lovely outside bathrooms. Very secure and walking distance to center of town and beach area.
Dear Du Preez, We sincerely appreciate you taking the time to share your experience. It's truly rewarding to know you valued the privacy of our pool and gardens, as well as our distinctive outdoor bathrooms. We're particularly pleased you found our location both secure and conveniently positioned. It would be our pleasure to host you again for another tranquil retreat. Kind regards, Scallywags Mango
Dear Du Preez, We sincerely appreciate you taking the time to share your experience. It's truly rewarding to know you valued the privacy of our pool and gardens, as well as our distinctive outdoor bathrooms. We're particularly pleas… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewGreat staff, good location, clean and everything we needed
Dear Ruby, Thank you for your fantastic review! We're thrilled you enjoyed your stay and appreciated our team's service, convenient location, and clean facilities. It's wonderful to hear we had everything you needed - that's exactly what we aim for! We can't wait to welcome you back for another great stay. Kind regards, Scallywags Mango
Dear Ruby, Thank you for your fantastic review! We're thrilled you enjoyed your stay and appreciated our team's service, convenient location, and clean facilities. It's wonderful to hear we had everything you needed - that's… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewGreat stay - clean and quiet- comfortable bed and good facilities.
Nothing
Dear Ingrid, We truly appreciate you taking the time to share your positive experience. It's rewarding to know you found our accommodations clean, quiet and comfortable with good facilities. Thank you for choosing us, we look forward to serving you again in the future. Kind regards, Scallywags Mango
Dear Ingrid, We truly appreciate you taking the time to share your positive experience. It's rewarding to know you found our accommodations clean, quiet and comfortable with good facilities. Thank you for choosing us, we look forward to… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 June 2025 · Stayed in May 2025
Verified reviewReally comfortable, nice location and clean
Dear Senay, Thank you for your wonderful feedback! We're so happy you enjoyed your stay—especially the comfort, great location, and cleanliness. It means a lot to us! We’d love to welcome you back for another relaxing stay soon. Kind regards, Scallywags Mango
Dear Senay, Thank you for your wonderful feedback! We're so happy you enjoyed your stay—especially the comfort, great location, and cleanliness. It means a lot to us! We’d love to welcome you back for another relaxing stay soon. Kind r… Show more