We loved everything

So family friendly - thank you!

Stayed in September 2025

Bathrooms too small , noise from traffic some nights

Location , kids facilities , big room

Stayed in August 2025

Location lots of traffic

Comfort, excellent staff, beautiful suite, fantastic food and service We have been coming here for more than 20 years it’s perfect for family

Stayed in August 2025

The walk down to the beach is not particularly child-friendly with small children and a pram. We felt the hotel shop was somewhat overpriced.

The staff are fantastic and very friendly. The resort is pretty and well maintained, with a practical and attractive layout. Rooms are huge and well appointed, very clean, comfortable beds and the baby cot and highchair were great. Any requests were dealt with quickly, nothing is too much trouble for the staff who are lovely. Children loved the water slide and pools, also the kids activities (although these are limited, again wonderful staff). We enjoyed the ambience around the pools, the food and drink was also good (both downstairs and room service). Excellent buffet breakfast too. Good Happy Hour!

Stayed in August 2025

The property was a little bit dated

The staff were amazing, it was a lovely clean hotel.

Stayed in August 2025

The hotel in 30+ years old and, whilst is generally well maintained, some of the facilities (particularly the “game room” and the gym) need investment and upgrading. The location fronting onto the busy bypass road and surrounding lanes isn’t very salubrious, and it’s quite a long walk to the beach for children, along rather busy and scruffy lanes; which isn’t great when you get there. Food and drink prices are pretty standard for this type of resort (2+ times that of local restaurants), but the hotel shop is rip-off (150,000 rupiah (£7) for a kids inflatable swimming ring ☹️).

All of the staff were wonderful and super nice to our three young grandchildren. Rooms were big, clean and comfortable. As long as you stay “on site” it’s a fantastic resort for families with young children, provided you/they want to spend most of the day in the various swimming pools.

Stayed in August 2025

Excellent resort for groups

Stayed in August 2025

Kids club and pool are good.

Stayed in July 2025

Some fittings in the bathroom were rusty and in need of upgrades. Location: it's about a 5-10 minute drive to the beach. Cost: we found it a bit too expensive, so not the best value for money.

Lovely staff who were very helpful and friendly. Great bar by the pool with good food options. The kids' movie night was great. The staff organised a cake for my husband's birthday, which was so kind.

Stayed in August 2025

The hotel is a 15+ minute walk to the beach. There is a free shuttle which runs 5 or 6 times a day. We took a taxi (less than $5) because it was easier with 2 little kids. The balcony only has 2 chairs in the 3 bedroom apartment. The door has a flick lock on the inside and a key lock outside??? We wedged the door closed with an umbrella for the toddler’s safety. The water pressure in the non-ensuite shower was pitiful. Strangely the pressure in the bath (on the same fitting) was strong. I told them I thought the shower head needed replacing but nothing changed.

Brilliant family resort. The 3 bedroom apartment was huge. The staff were friendly and helpful. The food was okay - good selection, alright prices and very edible. The 2for1 happy hour from 1pm to 8pm is amazing. Breakfast is very good, especially the cooked to order pancakes and the free coffee machines. The star of the show is the kids activities: The pool slide, playground and kids club keep kids entertained all day. The main pool has a volley ball net, basketball hoops and plenty of comfortable chairs, cabanas and tables. There is a coffee machine in the apartment with 4 pods each day. If you plan to spend most of your time at the resort and enjoy the facilities, this is a great choice for families.

Stayed in August 2025

Tv was fuzzy and air con was a little noisy

Love the amount of stuff to do for kids! Breakfast was amazing! Rooms were super clean and house keeping was amazing, they made fun towel animals for the kids, fold the kids clothes they left on the floor, move my daughters teddy around to funny spots.!

Stayed in August 2025

Food, laundry and all services were very expensive. Food from the hotel wasn’t very nice and over priced.

We loved the waterside, happy hour, kids club, staff were lovely and so wonderful with the kids.

Stayed in August 2025

Great range at the buffet breakfast

Stayed in August 2025

Bathrooms

Buffet breakfast was good, rooms were big, bathrooms a little small and no bidet

Stayed in August 2025

N/A

We had an excellent stay at prime plaza suites. The room was nice and spacious with a full kitchen, the pool area was great. Friendly staff. The pool bar had a full gluten free menu and gluten free kids items which was perfect for our coeliac daughter. The breakfast buffet had a separate gluten free section. Excellent location , 7 minute walk out the back gate to the Main Street.

Stayed in August 2025

Nothing to complain about really.

Great family property, with awesome breakfast options & an extensive food/drink menu. Very friendly and helpful staff, clean and modern facilities. Easy walk to shops, restaurants, bars and spas.

Stayed in August 2025

nothing

Location was great with great Warongs reachable to walk via back door. Not far to walk to main strip. Rooms were spacious and comfortable

Stayed in August 2025

Nothing

Good for kids

Stayed in July 2025

The location was a bit far from the beach. Being able to exit through the back gate was good.

The hotel was perfect for kids. Great kids pool and things for them to do. They could entertain themselves and we felt that they were safe.

Stayed in August 2025

Breakfast "juice" was more like a cordial. Some issues with termites in the room (though swiftly fixed). Poor labelling of dietary inclusions in breakfast food. Would be good to have more uplifting music at the pool. Bring your own floaties/floatation devices or buy at the shops as the adult pool is deep. The gym is basic, but you get access to Prime Plaza Hotel Gym which is amazing and eqivalent to a commercial gym.

With two pools (one for children with a waterslide, one for grownups and teens, but also options for children), this is a stellar family resort. The staff couldn't be more lovely, and it's just a short stroll from lovely restaurants, supermarkets, shops, and everything you could need. Breakfast had varied options, and the staff were very accommodating of dietary needs, be mindful to check the ingredients if you have allergies, as sometimes the "vegan" signage was not accurate. The kids' club had four activities per day on a weekly timetable; some options were not as exciting as others (treasure hunt, biggest splash competition, face painting, origami). The biggest splash comp was a crowd favourite, especially as it included the "big kids"(adults) in a bonus round. Rooms were comfortable and spacious. Happy Hour from 12-8pm. A highly recommended stay for those with kids under 11. It would be great to see more options that cater for teens.

Stayed in August 2025

N/A

Huge rooms, staff were friendly and staff accomadated us for having breakfast before we left for an early day trip. Pool was great kids loved the basketball hoops in the pool. Walking distance to the beach and supermarket were great.

Stayed in August 2025

Nothing we loved it

Food was amazing, the pool was never too busy, staff were so happy and friendly. Kids club staff were so kind and patient, knew our daughters name and made her feel so welcome. Apartment was really big and so comfortable. Resort felt so safe which was comfort when travelling with our 6 year old. We would highly recommend. The buffet breakfast had so much choice. Daughter got hair braided for good price and again helpful staff.

Stayed in August 2025

The staff were so kind, always smiling, polite. It was such an amazing stay. I can't recommend enough. Our family loved it so much. We'll definitely be back. So many activities for the kids. The food was so good, and lots of choice to choose from.

Stayed in August 2025

The staff service and facilities were excellent. The Suites are huge and any maintenance was fixed asap. Our boys 9&7 had a great time at the kids pool and kids area. Loads of activities for the kids. Food was excellent we didn't have a bad meal, the buffet breakfast will be missed most.

Stayed in August 2025