Ulasan Hotel Santika Premiere ICE - BSD City 4 bintang
Jl. BSD Grand Boulevard, BSD City, 15339 Serpong, Indonesia
Membuka
Properti ini juga diberi ulasan oleh tamu lain:
Pattaya Utara, Thailand
Sanur, Indonesia
Guilin, China
Chengdu, China
Madrid, Spanyol
Hamamatsu, Jepang
Kuching, Malaysia
Semarang, Indonesia
Cara kerja ulasan tamu
Tiap skor ulasan adalah antara 1–10. Untuk mendapatkan skor keseluruhan yang Anda lihat, kami menjumlahkan semua skor ulasan yang kami terima dan membagi totalnya dengan jumlah ulasan yang kami terima. Kami menggunakan sistem ulasan berbobot yang berarti bahwa makin baru ulasannya, makin besar pula pengaruhnya terhadap penghitungan skor ulasan totalnya. Selain itu, tamu dapat memberikan 'subskor' terpisah di bagian penting, seperti lokasi, kebersihan, staf, kenyamanan, fasilitas, kesepadanan harga, dan WiFi gratis. Perhatikan bahwa tamu mengirimkan subskor dan skor keseluruhan mereka secara terpisah, jadi tidak ada hubungan langsung di antara keduanya.
Anda dapat memberikan ulasan ke Akomodasi yang Anda pesan melalui Platform kami jika Anda menginap di sana atau jika Anda tiba di akomodasi tetapi tidak menginap di sana. Untuk mengubah ulasan yang telah Anda kirimkan, harap hubungi tim Customer Service kami.
Kami memiliki tim dan sistem otomatis yang ahli dalam mendeteksi ulasan palsu yang dikirimkan ke Platform kami. Jika kami menemukannya, kami menghapusnya dan, jika perlu, mengambil tindakan terhadap siapa pun yang bertanggung jawab.
Siapa pun yang menemukan sesuatu yang mencurigakan selalu dapat melaporkannya ke tim Customer Service kami, sehingga tim Fraud kami dapat menyelidikinya.
Idealnya, kami akan mempublikasikan setiap ulasan yang kami terima, baik positif maupun negatif. Namun, kami tidak akan menampilkan ulasan apa pun yang menyertakan atau merujuk kepada (antara lain):
- Komentar yang sensitif secara politik
- Konten promosi
- Kegiatan ilegal
- Informasi pribadi atau sensitif (misalnya email, nomor telepon, atau informasi kartu kredit)
- Kata-kata umpatan, referensi seksual, ujaran kebencian, komentar diskriminatif, ancaman, atau referensi kekerasan
- Spam dan konten palsu
- Kekejaman terhadap hewan
- Peniruan identitas (misalnya jika penulis mengaku sebagai orang lain)
- Pelanggaran apa pun terhadap pedoman ulasan kami.
Untuk memastikan ulasan tetap relevan, kami hanya dapat menerima ulasan yang dikirimkan dalam waktu 3 bulan setelah check-out, dan kami dapat berhenti menampilkan ulasan yang berusia 36 bulan ke atas – atau jika Akomodasi memiliki perubahan kepemilikan.
Akomodasi dapat memilih untuk membalas ulasan.
Saat Anda melihat beberapa ulasan, ulasan terbaru akan berada di atas, tergantung beberapa faktor lain (bahasa apa yang digunakan dalam ulasan, apakah ulasan hanya memiliki peringkat atau berisi komentar juga, dll.). Jika mau, Anda dapat mengurutkan dan/atau memfilternya (berdasarkan bulan, skor ulasan, dll.).
Kami terkadang menampilkan skor ulasan eksternal dari situs web perjalanan terkenal lainnya. Kami akan menjelaskannya ketika kami telah melakukan ini.
Panduan dan standar untuk Ulasan
Panduan dan standar ini bertujuan untuk menjaga konten di Booking.com tetap relevan dan ramah tanpa membatasi ekspresi dari pendapat yang tajam. Panduan ini juga berlaku terlepas dari sentimen negatif atau positif terhadap komentar.
Ulasan Anda haruslah berhubungan dengan perjalanan. Ulasan yang paling membantu bersifat mendetail dan bisa membantu orang lain untuk membuat keputusan yang lebih baik. Harap jangan menyertakan komentar pribadi, politik, etika, atau agama. Konten promo akan dihapus dan isu-isu mengenai layanan Booking.com sebaiknya dialihkan ke tim Layanan Pelanggan atau Jasa Akomodasi kami.
Ulasan harus layak untuk masyarakat global. Harap hindari penggunaan kalimat yang tidak pantas atau upaya untuk menulis kalimat tidak pantas dengan ejaan yang kreatif, dalam bahasa apapun. Komentar dan media yang berisi 'kalimat kebencian', pernyataan diskriminatif, ancaman, pernyataan eksplisit secara seksual, kekerasan, dan promosi kegiatan ilegal tidak diizinkan.
Semua konten harus asli dan unik untuk tamu. Ulasan paling berharga ketika mereka asli dan tidak bias. Kontribusi Anda harus menjadi milik Anda. Mitra akomodasi Booking.com tidak bisa memposting atas nama tamu atau menawarkan insentif untuk pertukaran ulasan. Upaya untuk menurunkan peringkat pesaing dengan mengirimkan ulasan negatif tidak akan ditoleransi.
Hormati privasi orang lain. Booking.com akan berusaha untuk menyamarkan alamat jelas email, nomor telepon, alamat website, akun media sosial, dan data lainnya.
Pendapat yang dikemukakan dalam ulasan adalah dari pelanggan Booking.com dan bukan dari Booking.com. Booking.com tidak bertanggung jawab atau memiliki kewajiban untuk setiap ulasan atau tanggapan. Booking.com adalah distributor (tanpa kewajiban untuk memverifikasi) dan bukan penerbit komentar dan tanggapan ini.
Secara umum, ulasan disortir berdasarkan tanggal ulasan and kriteria tambahan untuk menampilkan ulasan yang paling relevan, termasuk tapi tidak hanya mencakup: bahasa, ulasan dengan teks, dan ulasan bukan anonim. Opsi tambahan untuk menyortir mungkin tersedia (dari tipe traveler, dari skor, dll.)
Sangkalan terjemahan
Layanan ini mungkin berisi terjemahan oleh Google. Google menolak semua jaminan yang terkait dengan terjemahan, tersurat maupun tersirat, termasuk jaminan keakuratan, keandalan, dan jaminan tersirat apa pun yang dapat dijualbelikan, sesuai untuk tujuan tertentu, dan tidak ada pelanggaran.
Memuat ...
Diulas: 14 Agustus 2025 · Menginap bulan Agustus 2025
Ulasan terverifikasikamar sangat nyaman dan AC dingin
fasilitas fitness sangat tidak lengkap utk hotel sekelas ini
Dear Bapak Winarko, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that aspect did not meet your expectations We are always proud of our associates as we count on them to create a memorable experience for our guests. Therefore, I do hope that we can host you again in the future. Best regards Hikmat Nugraha General Manager.
Dear Bapak Winarko, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if t… Selengkapnya
Diulas: 11 Agustus 2025 · Menginap bulan Agustus 2025
Ulasan terverifikasiDiulas: 15 Mei 2025 · Menginap bulan April 2025
Ulasan terverifikasiDiulas: 12 Mei 2025 · Menginap bulan Mei 2025
Ulasan terverifikasiDiulas: 4 Mei 2025 · Menginap bulan Mei 2025
Ulasan terverifikasiBed, (Kasur, saya tidur dengan sangat nyenyak, saya traveling puluhan kali di Indonesia, baru pertama kali saya nyenyak tidurnya)
Staff ramah, F&B Service staff nya ramah, FO Staff ramah terutama bertemu dengan Pak Gede, namun beberapa staff FO yg notabene perempuan terlihat sangat hectic handle operational dan tidak mengatakan terimakasih sudah menginap di santika, saya sebagai pegiat di hospitality, small thing sperti itu akan menyentuh tamu, semoga bisa diresapi.
Dear Bapak I Gusti Agung Krisna, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. we will definitely take your concerns and communicate with our associates to have an improvement soon so that will not happened again for the future visit. Therefore, I do hope that we can host you again in the future and show you the improvement made. Sincerely Yours, Hikmat Nugraha General Manager.
Dear Bapak I Gusti Agung Krisna, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. we will definitely take your concerns an… Selengkapnya
Diulas: 8 April 2025 · Menginap bulan April 2025
Ulasan terverifikasiKamar bersih, AC berfungsi dengan baik.Staff bersikap sangat ramah dan friendly..
Perlu diperhatikan showcase/mini kulkas tidak dingin.
Dear Ibu Belinda, Greetings From Hotel Santika Premiere ICE BSD City. It gives us such a pleasure to hear about your wonderful experience at Hotel Santika Premiere ICE BSD City, that we have seen your comment in online review recently. We are happy to read how much you enjoyed to stay with us, and our services and facilities throughout your stay. it is our goal to ensure that every guest’s stay becomes unforgettable. Thank you, your review makes us feel we achieved it once more, and also another your comment that we have still to improved would be my priority to take necessary action soon Your acknowledgements of the hospitality and services rendered by our associate will be shared with our team, will be pleased to know that he helped in creating your enjoyable Journey. Thank you for staying with us and we hope you will return to stay at Hotel Santika Premiere ICE BSD City and let us accommodate you again. Sincerely Yours, Hikmat Nugraha General Manager
Dear Ibu Belinda, Greetings From Hotel Santika Premiere ICE BSD City. It gives us such a pleasure to hear about your wonderful experience at Hotel Santika Premiere ICE BSD City, that we have seen your comment in online review recently. We … Selengkapnya
Diulas: 16 Februari 2025 · Menginap bulan Februari 2025
Ulasan terverifikasiStaff ramah, kamar bersih, ac dingin, kamar mandi bersih, air panas berfungsi baik, makanan sarapan banyak variasi dan rasa juga enak, extra breakfast Rp.80k/anak dan 160k/dewasa, berenang jam 8 pagi masih sepi jadi puas. Cocok buat nginap jika ada event di ICE
Tiba dilobi tidak ada petugas yang jaga jadi harus ke reseptionis untuk minta bantuan untuk troley barang, saat ingin parkir tidak ada yang mengarahkan sedangkan tinggi kendaraan saya 1.92m
Dear Bapak Irfanudin Thoha, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel have been designed to complement its surroundings and the location. However, I do apologize if that aspect did not meet your expectation. We are always proud with of our associates as we count on them to create a memorable experience for our guests. Having said so, I will definitely take your concerns to our staff incharge that was not available on that time duty, and we will communicated with our team to have an improvement. Therefore, I do hope that we can host you again in the future, and show you the improvements made. Best regards, Hikmat Nugraha General Manager.
Dear Bapak Irfanudin Thoha, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel have been designed to complement its surroundings and the location. However, I do apol… Selengkapnya
Diulas: 3 Januari 2025 · Menginap bulan Desember 2024
Ulasan terverifikasidekat dengan tempat acara
dekat dgn tempat acara
Dear Ibu Esther Gayatri Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that aspect did not meet your expectations We are always proud of our associates as we count on them to create a memorable experience for our guests. Therefore, I do hope that we can host you again in the future. Best regards Hikmat Nugraha General Manager.
Dear Ibu Esther Gayatri Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize … Selengkapnya
Diulas: 16 Desember 2024 · Menginap bulan Desember 2024
Ulasan terverifikasilokasi yang berada di area ICE BSD memang sangat efektif apabisa kita sedang atau akan mengikuti kegiatan/event di ICE BSD. Menu Breakfast bervarisi namun tempat duduk kurang memadai
mungkin kebetulan karna kami menginap malam minggu, suara kendaraan yg konvoi atau drag race dijalanan depan hotel masih terdengar sangat keras kedalam kamar tempat kami menginap di lt.8
Dear Bapak Djacobus, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that aspect did not meet your expectations We are always proud of our associates as we count on them to create a memorable experience for our guests. Therefore, I do hope that we can host you again in the future. Best regards Hikmat Nugraha General Manager
Dear Bapak Djacobus, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if… Selengkapnya
Diulas: 26 November 2024 · Menginap bulan November 2024
Ulasan terverifikasiLokasi dekat dengan event yg akan saya kinjungi
Saya dikasi kamar bau rokok yg katanya telah di setting utk tamu sebelumnya tp sudah di treatment agar baunya hilang. Padahal sudah ada notes kalo saya minta kamar non smoking. Iya sudah diganti ke kamar lain,tp staffnya harus di marahin dulu.
Dear Ibu Dinda, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that aspect did not meet your expectations We are always proud of our associates as we count on them to create a memorable experience for our guests. Therefore, I do hope that we can host you again in the future. Best regards Hikmat Nugraha General Manager.
Dear Ibu Dinda, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that … Selengkapnya
Diulas: 2 September 2024 · Menginap bulan Agustus 2024
Ulasan terverifikasiSarapannya sangat memuaskan
Yang saya tidak sukai seprei dan sampul bantalnya bikin gatal saya. Lalu saya suruh ganti pada malam itu.
Dear Firdaus Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you encountered during your last stay. we will take your concerns and communicate with our associates to have an improvement soon event we will get in touch with our laundry vendor so this will not happen again for future visits. Therefore, I do hope that we can host you again in the future and show you the improvement made. Sincerely Yours, Hikmat Nugraha General Manager.
Dear Firdaus Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you encountered during your last stay. we will take your concerns and communicate with our associates t… Selengkapnya
Diulas: 10 Agustus 2024 · Menginap bulan Juli 2024
Ulasan terverifikasilokasi
padat
Dear Bapak Setiawan, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that aspect did not meet your expectations We are always proud of our associates as we count on them to create a memorable experience for our guests. Therefore, I do hope that we can host you again in the future. Best regards Hikmat Nugraha General Manager.
Dear Bapak Setiawan, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if … Selengkapnya
Diulas: 26 Mei 2024 · Menginap bulan Mei 2024
Ulasan terverifikasiSaya suka dgn lokasinya krn dekat dgn tempat konser ice. Makanan pagi yg tersaji cocok dgn lidah org indonesia, tp piringnya saat habis tidak langsung direfill, jd saya harus minta lagi dgn org restonya.
Saya tidak suka dengan staff yg mau mengambil sepatu saya dalam mobil. Staff valet dengan lancang mencoba sepatu baru yg ada di dalam mobil.
Dear Ibu Katherine, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you encountered during your last stay. we will take your concerns and communicate with our associates to have an improvement soon so this will not happen again for future visits Therefore, I do hope that we can host you again in the future and show you the improvement made. Sincerely Yours, Hikmat Nugraha General Manager.
Dear Ibu Katherine, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you encountered during your last stay. we will take your concerns and communicate with our assoc… Selengkapnya
Diulas: 16 Mei 2024 · Menginap bulan Mei 2024
Ulasan terverifikasiDiulas: 6 Mei 2024 · Menginap bulan Mei 2024
Ulasan terverifikasihotel ini dipilih karena dekat dengan lokasi konser, sehingga memudahkan untuk ke lokasi. walau dari venue disney on ice ternyata masih ujung tapi yah cukup baik. untuk breakfast termasuk lengkap semua makanannya. rasanya masih bisa ditingkatkan lagi. ada kopi dan pelayanan di resto baik
yang disayangkan hotel ini adalah air kolamnya dingin sekali, shingga tidak leluasa anak2 untuk berenang lebih dari 10". Lokasi kolam di lt 15 dan terbuka membuat angin dan kolam semakin dingin. baby crib terbatas shingga kesulitan untuk bayi
Dear Bapak Heruanto Susilo, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip or leisure destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that aspect did not meet your expectations We are always proud of our associates as we count on them to create a memorable experience for our guests. Having said so, I will take your concerns to add some Baby Cribs, and we will communicate with our team to have an improvement. Therefore, I do hope that we can host you again in the future, and show you the improvements made. Best regards, Hikmat Nugraha General Manager.
Dear Bapak Heruanto Susilo, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip or leisure destination. The Hotel has been designed to complement its surroundings and the location. However, … Selengkapnya
Diulas: 29 April 2024 · Menginap bulan April 2024
Ulasan terverifikasiLokasi kamar dapat yang saya mau
Kamar bau asap rokok, padahal minta yang non smoked room
Dear Ibu MIa Ayu Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that aspect did not meet your expectations We are always proud of our associates as we count on them to create a memorable experience for our guests. Having said so, I will take your concerns to our room that smells of cigarettes, and we will communicate with our team to have an improvement. therefore, I do hope that we can host you again in the future, and show you the improvements made. Best regards, Hikmat Nugraha General Manager.
Dear Ibu MIa Ayu Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that… Selengkapnya
Diulas: 12 Maret 2024 · Menginap bulan Maret 2024
Ulasan terverifikasiDiulas: 12 Februari 2024 · Menginap bulan Februari 2024
Ulasan terverifikasiBreakfast nya enak (croissant dan masakan nusantaranya ok) Kamarnya bersih Liftnya cepat Staffnya ramah
Lokasinya sebenarnya bagus dekat ice bsd dan aeon bsd, hanya saja kekurangannya tidak ada penjual makanan di sekitar hotel dalam jangkauan jalan kaki dan harus mengandalkan gofood atau makan di resto hotel. Untuk breakfast ketersediaan protein hewani/lauk ckp terbatas, dimana setiap harinya hanya tersedia 1 menu ikan atau ayam, diluar menu telur, sosis, dimsum, ayam suir buryam yg selalu tersedia tiap harinya)
Dear Bapak Hendri, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that aspect did not meet your expectations We are always proud of our associates as we count on them to create a memorable experience for our guests. Having said so, I will take your concerns to our breakfast variety, and we will communicate with our team to have an improvement. Therefore, I do hope that we can host you again in the future, and show you the improvements made. Best regards, Hikmat Nugraha General Manager.
Dear Bapak Hendri, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if th… Selengkapnya
Diulas: 20 Januari 2024 · Menginap bulan Januari 2024
Ulasan terverifikasiPelayan sangat ramah dan cepat memahami setiap permintaan tamu, termasuk respont yang sangat cepat ketika ada permintaan untuk kebutuhan di kamar.
semua suka
Dear Heinrich, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that aspect did not meet your expectations We are always proud of our associates as we count on them to create a memorable experience for our guests. Therefore, I do hope that we can host you again in the future. Best regards, Hikmat Nugraha General Manager.
Dear Heinrich, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that a… Selengkapnya
Diulas: 15 Januari 2024 · Menginap bulan Januari 2024
Ulasan terverifikasiDiulas: 31 Agustus 2023 · Menginap bulan Juni 2023
Ulasan terverifikasiTerbuka gedung nya ngerasain hembusan angin dan cahaya matahari nembus ke resto makan
Kelihatan kalau sudah tua, tempat parkir agak sempit dan agak susah untuk masuk tempat parkir
Dear Valued Guest Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that aspect did not meet your expectations We are always proud of our associates as we count on them to create a memorable experience for our guests. Therefore, I do hope that we can host you again in the future. Best regards, Hikmat Nugraha General Manager.
Dear Valued Guest Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if tha… Selengkapnya
Diulas: 20 Agustus 2023 · Menginap bulan Agustus 2023
Ulasan terverifikasilokasi
insulation tidak kedap. suara dari jalan raya masuk. padahal sudah dilantai 10
Dear Ong Wen, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and location. However, I do apologize if that aspect did not meet your expectations We are always proud of our associates as we count on them to create a memorable experience for our guests. Having said so, I will definitely take your concerns to our breakfast variety, and we will communicate with our team to have an improvement. Therefore, I do hope that we could host you again in the future. Best regards, Hikmat Nugraha General Manager.
Dear Ong Wen, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and location. However, I do apologize if that aspect… Selengkapnya
Diulas: 10 Agustus 2023 · Menginap bulan Juli 2023
Ulasan terverifikasiDiulas: 7 Agustus 2023 · Menginap bulan Agustus 2023
Ulasan terverifikasiDiulas: 23 Juli 2023 · Menginap bulan Juli 2023
Ulasan terverifikasi