Reviews of Samudra Homestay 2 stars
Jl. Kartika Plaza, Gg. Samudra, No. B.2000 , 80361 Kuta, Indonesia
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Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewFor what we oayed it did the job we needed... just
Not very clean in bath room.. toilet seat was 20 yrs old
Dear Valued Guest, Thank you for taking the time to share your feedback. We're glad to hear that your stay served its purpose for your needs. However, we sincerely apologize for the cleanliness issues in the bathroom and the condition of the toilet seat. We understand how important hygiene and maintenance are for a comfortable stay, and your comments have been shared with our housekeeping and maintenance teams for immediate improvement. Your input is valuable to us, and we appreciate you bringing this to our attention. We will use it to ensure a better experience for all future guests. Regards Management
Dear Valued Guest, Thank you for taking the time to share your feedback. We're glad to hear that your stay served its purpose for your needs. However, we sincerely apologize for the cleanliness issues in the bathroom and the condition… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewMouldy, stuffy and dirty all around. The bed humid and smelled. Quite unpleasant experience. I do not recommend.
Reviewed: 21 March 2023 · Stayed in March 2023
Verified reviewNothing because I didn't make it to the hotel
The location they put on booking is wrong When I finally found the hotel on reception they said all the rooms are full. I asked how is that possible and that I have reservation for that day. They said that they don't work with booking. Com already long time and they don't care so I had to find a room in 2am just perfect
Apologies for the problems you had faced, Erik! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
Reviewed: 19 March 2023 · Stayed in January 2023
Verified reviewThe bed sheets seemed used already. The room wasn't very clean either.
We are extremely sorry to hear about this, Ronadyn! We are working hard to deliver great service experience each time when someone visits our hotel. Looking forward to enhancing your experience with us. Regards, Ava
Reviewed: 23 February 2023 · Stayed in February 2023
Verified reviewReviewed: 1 February 2023 · Stayed in January 2023
Verified reviewReviewed: 26 January 2023 · Stayed in January 2023
Verified reviewThe staff here are horrible and rude. I arrived, like others that have tried to stay here with a booking, was told that I can’t stay due to the manager giving my room away. She was very rude and told me to go find somewhere else and that she would do nothing to help me. Do not stay here, it is not worth the hassle.
Apologies for the problems you had faced, Callum! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
Reviewed: 19 January 2023 · Stayed in January 2023
Verified reviewReviewed: 17 December 2022 · Stayed in December 2022
Verified reviewReviewed: 7 December 2022 · Stayed in December 2022
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Sincere Apologies, Parveen! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Masduku!
Reviewed: 29 November 2022 · Stayed in November 2022
Verified reviewReviewed: 25 November 2022 · Stayed in November 2022
Verified reviewReviewed: 23 November 2022 · Stayed in November 2022
Verified reviewPhotos are far from reality!
Hi Danni, we regret the unpleasant experience you had with us. We are continuously working for improvements and we assure you that your next stay is awesome with us. Regards, Maliva!
Reviewed: 19 November 2022 · Stayed in October 2022
Verified reviewReviewed: 16 November 2022 · Stayed in November 2022
Verified reviewNothing.
At 8 am I received a confirmation email about my room reservation. But after I arrived at this hotel and wanted to check in, I was informed that the room was full. Just after tgat, I realized that this is not the first time. You may refer to other comments. This is an abuse to the customer. What if I arrived at night? Wont it make it trouble to find other available hotel. Please do not book at this hotel.
Apologies for the inconvenience caused, Azraai! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Joey
Reviewed: 1 November 2022 · Stayed in October 2022
Verified reviewI wouldnt recommend. Had to move!
We are sorry to disappoint you, Matic! We can understand that your stay with us has not been a pleasant one, however, we will strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Dewi
We are sorry to disappoint you, Matic! We can understand that your stay with us has not been a pleasant one, however, we will strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort an… Show more
Reviewed: 24 October 2022 · Stayed in October 2022
Verified reviewReviewed: 23 October 2022 · Stayed in October 2022
Verified reviewReviewed: 12 October 2022 · Stayed in October 2022
Verified reviewReviewed: 4 October 2022 · Stayed in October 2022
Verified reviewReviewed: 28 September 2022 · Stayed in September 2022
Verified reviewReviewed: 23 September 2022 · Stayed in September 2022
Verified review-
We were there at 12 am with no internet and a reserved booking. They said there was no room available even with the booking. A guy from a store nearby saved us because they could not event tell us another hotel with available rooms. A total disaster!! RUN!
Hi Laura Yanina! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Masduku!
Reviewed: 21 September 2022 · Stayed in July 2022
Verified reviewReviewed: 11 September 2022 · Stayed in September 2022
Verified review