Reviews of The Ritz-Carlton Jakarta, Pacific Place 5 stars
Jl. Jendral Sudirman Kav. 52-53,, 12190 Jakarta, Indonesia
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Reviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewEverything.
Nothing.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewStaff , spcially at lounge area and also Customer Service Office Natasha who help us checked in , she was a wondersul lady who explain us all and gave us an comfortable check in , we were able to catch up on our dinner and were able to complete the booking formalities parallely
Internet connection , ther internet on tv was very very slow and got disconnected few times
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewFood is from headchef Wilmer not impressive with that kind of spending
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe world class service, everything was high end and luxurious. Especially I would love to mention that I was in a sad mood because I came to Jakarta for a GD concert but got scammed for the tickets and the hotel understood my situation, they provided me a lot of compliments, filled my bath, made me feel better, were so nice to me. They showed me that this hotel is worth coming back many times. The food tasted amazing, the staff was so lovely and took care of each detail, the room was spacious and the view was amazing. I would recommend this hotel for everyone. They literally took care of everything for me. There are no minuses
I loved everything, there is nothing that I didn’t like
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewEvery thenk
Wen i com on i take 1 hour to go inside
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewJust awesome, staff are beyond great. Loved every minute.
Can't think of anything
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewGreat location
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewEverything in this hotel was above any expectations. The size, design, and cleanliness of the room, a beautiful marble with modern fixtures bathroom, delicious food. But especially I was amazed by the most helpful, caring, friendly, and smiling staff. Honestly I think I had the best service ever. I literally felt I was already in a paradise! Super high level. Very impressive!
It’s impossible to find any imperfection there. Everything was just Perfect.
Reviewed: 24 May 2025 · Stayed in April 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewClean, spacious, excellent food and staff that were ever so willing to go the extra mile to ensure my wife and I had a fantastic experience.
No complaints really, other than the fact that our taxi drivers kept dropping us off at the mall and not the hotel entrance but the hotel can’t be blamed for that.
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewIt was one of the greatest times in Jakarta and the employees were helpful and welcoming, they made our stay so special when they knew that I came with my wife for honeymoon in Indonesia. I would love to thank Mr. Dasep Mulyawan, the director of rooms for his hospitality and professionalism.
Nothing everything was perfect
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 12 February 2025 · Stayed in January 2025
Verified reviewAll staff were very attentive, great location, spacious and comfortable room.
Limited sushi option
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewEverything is perfect! The QUALITY and LUXURY is superb!
The wifi is having some issues
Reviewed: 10 January 2025 · Stayed in January 2025
Verified reviewReviewed: 10 January 2025 · Stayed in January 2025
Verified reviewIts clean and thank you for the team upgraded our room to suite and we have a very memorable 25th anniversary in here. Hospitality of all staffs are great, very friendly and accommodative. Fast response to our needs. And leave so many lovely notes, thank you once again
Reviewed: 5 January 2025 · Stayed in January 2025
Verified reviewExtraordinary customer service by all from top to bottom
I loved it all…cant mention anything negative
Reviewed: 5 January 2025 · Stayed in November 2024
Verified reviewReviewed: 4 January 2025 · Stayed in December 2024
Verified reviewThe whole experience was amazing, the Ritz-Carlton lived up to our expectations. Natasha and Vinny decorated the room for our wedding anniversary, it was a such a lovely surprise!! Natasha showed a lot of thought and care with emails prior to our arrival, thank you so much for making our stay so special... The friendly restaurant staff served amazing food, particularly Patrick our waiter who was so very helpful. The concierge booked our day trip, and even gave us a framed photo to remember the day!!!! wonderful guy.
That we had to leave, amazing place...