Reviews of RIMBA by AYANA Bali 5 stars
Karang Mas Estate, Jalan Karang Mas Sejahtera , Jimbaran, Bali, 80634 Jimbaran, Indonesia
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Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewEverything!
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewIncredible staff, wonderful food, amazing pools, and beautiful views. Incredible hotel. The staff were the friendliest we’ve ever met in Indonesia, you feel like a king and queen!
Expensive food.
Dear Mr/Mrs Katie, We sincerely appreciate you sharing your detailed thoughts on your recent experience at RIMBA by AYANA Bali. We are delighted that our team made you feel like a king and queen and that you enjoyed the wonderful food, beautiful views, and our pools. We would be honored to welcome you back for another relaxing stay. Warm regards, RIMBA by AYANA Bali
Dear Mr/Mrs Katie, We sincerely appreciate you sharing your detailed thoughts on your recent experience at RIMBA by AYANA Bali. We are delighted that our team made you feel like a king and queen and that you enjoyed the wonderful food,… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe property is massive and has so much amenities. Loved the therapy pool!
How everything is so expensive but then again it is 5 star lol
Dear Mrs Eleanor, We sincerely appreciate you sharing your detailed thoughts on your recent experience at RIMBA by AYANA Bali. We’re delighted you enjoyed our expansive grounds and amenities, and that the therapy pool at AYANA Spa was a highlight; at the same time, I am sorry that some pricing felt high, and we take your perspective to heart. I will share your comments with our team as we continually balance value with our 5-star standards, and we would be honored to welcome you back for another relaxing escape. Warm regards, RIMBA by AYANA Bali
Dear Mrs Eleanor, We sincerely appreciate you sharing your detailed thoughts on your recent experience at RIMBA by AYANA Bali. We’re delighted you enjoyed our expansive grounds and amenities, and that the therapy pool at AYANA Spa was a hi… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLots of wonderful things to do. As my son’s destination wedding it is awesome.
Dear Guest, Thank you for choosing RIMBA by AYANA Bali for such a special occasion and for sharing your perspective. We are truly honored to have been part of your son’s destination wedding, and it warms us to know you found so many wonderful things to do around the resort. I will be sharing your kind words with our team, and we would be delighted to welcome you and your family back for more cherished moments. Warm regards, RIMBA by AYANA Bali
Dear Guest, Thank you for choosing RIMBA by AYANA Bali for such a special occasion and for sharing your perspective. We are truly honored to have been part of your son’s destination wedding, and it warms us to know you found so many wonder… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe staff were incredible! You got treated like royalty. Everything was so clean and the facilities, pools were insane. The views were amazing and if you book in advance it’s totally worth the money. Definitely go to Ocean Beach pool early and there are monkey’s and the best view of the sea. Food is also delicious and so many options.
It was expensive to dine out.
Dear Mrs. Katie, We sincerely appreciate you sharing your detailed thoughts on your recent experience at RIMBA by AYANA Bali. We are delighted that you felt genuinely cared for and loved our immaculate facilities and views, especially your early visit to the Ocean Beach Pool with its sea panorama and cheeky monkeys. Your kind words about the variety and taste of our dining will be shared with our Culinary team. We would be honored to welcome you back for another memorable stay. Warm regards, RIMBA by AYANA Bali
Dear Mrs. Katie, We sincerely appreciate you sharing your detailed thoughts on your recent experience at RIMBA by AYANA Bali. We are delighted that you felt genuinely cared for and loved our immaculate facilities and views, especially your… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewEverything
Nothing
Dear Valued Guest, Thank you for your wonderfully concise review. We’re thrilled to know everything about your stay met your expectations. I’ll share your kind words with our team, and we look forward to welcoming you back to RIMBA by AYANA soon. Warm regards, RIMBA by AYANA Bali
Dear Valued Guest, Thank you for your wonderfully concise review. We’re thrilled to know everything about your stay met your expectations. I’ll share your kind words with our team, and we look forward to welcoming you back to RIMBA by AYAN… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe great variety of choices available. So many places to swim at. Great eats. Wonderful sunset views. Excellent staff.
Very crowded during peak season. All lot of other guest weren't very considerate, borderline rude, to us and to the staff sometimes.
Dear Valued Guest, Thank you for sharing your experience. We’re delighted you enjoyed the variety of dining and activities, the many pools, sunset views, and the warm service from our team. I’m truly sorry that peak-season crowds and the discourtesy of some fellow guests impacted your stay. We are reinforcing courtesy reminders, supporting our team with on‑the‑spot assistance, and refining capacity and flow at busy times. For a calmer experience on your next visit, our team can help with advance dining and activity reservations, recommend quieter pools and beach times, and suggest alternative sunset spots or off‑peak hours. We appreciate your feedback and would be honored to welcome you back for a more relaxing stay. Warm regards, RIMBA by AYANA Bali
Dear Valued Guest, Thank you for sharing your experience. We’re delighted you enjoyed the variety of dining and activities, the many pools, sunset views, and the warm service from our team. I’m truly sorry that peak-season crowds and the d… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good! I like the fact that there are a lot of restaurants to choose from
None
Dear Valued Guest, Thank you for your kind feedback. We’re delighted to hear you enjoyed breakfast and appreciated the wide selection of restaurants across the AYANA Estate. I’ll share your comments with our Culinary team, and we look forward to welcoming you back for more delicious dining. Warm regards, RIMBA by AYANA Bali
Dear Valued Guest, Thank you for your kind feedback. We’re delighted to hear you enjoyed breakfast and appreciated the wide selection of restaurants across the AYANA Estate. I’ll share your comments with our Culinary team, and we look forw… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewAmazing resort! Best resort I’ve been to
Dear Guest, Thank you for taking the time to share your enthusiasm about your stay at RIMBA by AYANA. We are truly delighted to hear that you consider us the best resort you've experienced, as we strive to create unforgettable moments for all our guests. Your kind words mean so much to our team, and we eagerly look forward to welcoming you back for yet another amazing stay in beautiful Bali. Warm regards, RIMBA by AYANA Bali
Dear Guest, Thank you for taking the time to share your enthusiasm about your stay at RIMBA by AYANA. We are truly delighted to hear that you consider us the best resort you've experienced, as we strive to create unforgettable moments … Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewStaff were great, very accommodating, friendly and efficient. The use of the app great as well and tram to get you around the resort.
The food was all a bit lackluster - would expect more from this level of resort.
Dear Guest, Thank you for taking the time to share your feedback following your stay at RIMBA by AYANA. I am delighted to hear that our staff provided you with friendly and efficient service, and that you found our app and tram system helpful for navigating the resort. However, I sincerely apologize that the dining options did not meet your expectations, and I appreciate your input as we strive to enhance our culinary offerings. We would love to welcome you back in the future and provide you with an improved experience. Warm regards, RIMBA by AYANA Bali
Dear Guest, Thank you for taking the time to share your feedback following your stay at RIMBA by AYANA. I am delighted to hear that our staff provided you with friendly and efficient service, and that you found our app and tram system help… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewHuge resort with nany activities for all ages. Shuttle buses transfer between resorts is excellent service. The choice to dine anywhere is fantastic. Their Ayana App is very friendly to use and helpful to plan.
Nothing
Dear Guest, Thank you for taking the time to share your wonderful feedback following your stay at RIMBA by AYANA. I'm delighted to hear that you enjoyed the variety of activities available for all ages, the excellent shuttle service between resorts, and the flexibility to dine wherever you wish. It’s great to know that you found the AYANA App user-friendly and helpful in planning your experience. We would be thrilled to welcome you back for another fantastic stay filled with even more unforgettable moments. Warm regards, RIMBA by AYANA Bali
Dear Guest, Thank you for taking the time to share your wonderful feedback following your stay at RIMBA by AYANA. I'm delighted to hear that you enjoyed the variety of activities available for all ages, the excellent shuttle service be… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewOur pool room was nice
We recently stayed at AYANA for the first time, and unfortunately, our experience did not meet our expectations. Having stayed at several other 5-star resorts in Bali — including the Mulia, where we concluded our trip — we had anticipated a similar standard of service and hospitality. However, we found AYANA to be quite outdated, and the staff interactions to be rather impersonal and lacking the warmth we’ve come to expect from a resort of this caliber. A particularly disappointing moment occurred when we visited the beach with friends who have young children. Upon requesting beach umbrellas for shade, we were provided with rain umbrellas instead. The father was expected to hold the umbrella himself — quite an unreasonable expectation considering our group was staying in a cliff villa costing over $1,500 per night. It was only after my husband intervened that the staff agreed to provide a proper beach umbrella. This shouldn’t have required negotiation. The service across the beach area and restaurants felt robotic and inflexible, with staff appearing more focused on following rules than ensuring guest comfort. There was a noticeable lack of empathy and proactive hospitality. Additionally, we were surprised to be charged 80,000 IDR for a small request for milk. It’s small details like this that leave a lasting negative impression, especially when you’re positioning yourselves as one of Bali’s premier resorts. We sincerely hope management considers providing further training in hospitality and guest relations, particularly for front-line staff. The property has potential, but the experience felt inconsistent, impersonal, and, ultimately, not worth the premium cost. Regrettably, we would not consider returning or recommending AYANA to others based on this experience.
Dear Guest, Thank you for taking the time to provide such detailed feedback regarding your recent stay at AYANA. I am truly sorry to hear that your experience did not meet the expectations you had, particularly in regard to the service and hospitality, and I apologize for the shortcomings you encountered, especially with the beach umbrellas and the charge for a small request. It is disheartening to know that our staff interactions felt impersonal and that you perceived a lack of empathy, as this is not reflective of the quality of service we aspire to provide. Your insights will be shared with our management team as we continually work to enhance our training and standards. While I regret that this experience has led you to reconsider a return visit, I sincerely hope you might give us another opportunity in the future to provide the exceptional experience you deserve. Warm regards, RIMBA by AYANA Bali
Dear Guest, Thank you for taking the time to provide such detailed feedback regarding your recent stay at AYANA. I am truly sorry to hear that your experience did not meet the expectations you had, particularly in regard to the service an… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewGreat and very large property, with excellent service. We liked the stay very much as there is so much variation on the property. We especially like the pools which were quiet and not crowded, and the beach side restaurant and bar with amazing sunset views. The rooms are spacious and very well appointed with very comfortable beds and beautiful green views. Truly great breakfast, both variety and quality of food as well as sitting areas, especially outside..
Nothing really
Dear Guest, It was a pleasure to have you with us, and I thank you for your valuable feedback. We are thrilled to hear that you enjoyed the spacious rooms with beautiful green views, the serene pools, and the breathtaking sunset at our beachside restaurant and bar. Your kind words about our breakfast selection and quality mean so much to our team. We look forward to welcoming you back for another lovely stay filled with relaxation and delightful experiences. Warm regards, RIMBA by AYANA Bali
Dear Guest, It was a pleasure to have you with us, and I thank you for your valuable feedback. We are thrilled to hear that you enjoyed the spacious rooms with beautiful green views, the serene pools, and the breathtaking sunset at our bea… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewI liked the various different of pools and the buffet with very interesting koi fish. The room was clean and luxurious.
There was an adult only pool despite there being millions of kids around and no adults in the pool, which seemed a little off.
Dear Mr/Mrs Yun, We sincerely appreciate you sharing your detailed thoughts on your recent experience at RIMBA by AYANA. It brings us joy to know that you enjoyed our diverse pools and the luxurious ambiance of your clean room, as well as the delightful koi fish. I apologize for the confusion regarding the adult-only pool amidst the lively family atmosphere; I assure you that we take your feedback seriously and will communicate it with our team to ensure clarity in our offerings. We would be thrilled to welcome you back for another memorable stay in Bali. Warm regards, RIMBA by AYANA Bali
Dear Mr/Mrs Yun, We sincerely appreciate you sharing your detailed thoughts on your recent experience at RIMBA by AYANA. It brings us joy to know that you enjoyed our diverse pools and the luxurious ambiance of your clean room, as well… Show more
Reviewed: 20 July 2025 · Stayed in May 2025
Verified reviewLocation Many swimming pools and restaurants to choose from
Dear Mr/Mrs Raindree, We sincerely appreciate you sharing your detailed thoughts on your recent experience at RIMBA by AYANA. It's wonderful to know that you enjoyed the variety of our swimming pools and dining options, truly highlighting the abundance we offer for our guests' relaxation and enjoyment. Please be assured that your feedback will be shared with our team to enhance our services further. We look forward to the opportunity to welcome you back for another luxurious escape. Warm regards, RIMBA by AYANA Bali
Dear Mr/Mrs Raindree, We sincerely appreciate you sharing your detailed thoughts on your recent experience at RIMBA by AYANA. It's wonderful to know that you enjoyed the variety of our swimming pools and dining options, truly highl… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewBeautiful sceneries, fantastic pools and restaurants, and very friendly staff.
If the room tv has streaming service that would be better.
Greetings from RIMBA by AYANA Bali, We would like to thank you for choosing our resort as your holiday destination. Guest satisfaction is at the heart of our resort’s experience, and we appreciate the time you spent sharing your detailed and comprehensive thoughts and feedbacks with us. It is a pleasure to read about your fond memories of your stay, the luxury of having access to all of the shared facilities offered throughout AYANA and RIMBA's integrated resort concept, and the extensive selection of restaurants as well as the service provided by our team members. Rest assured that we will share with the related department and team members for their awareness. We do hope that we will have the opportunity to welcome you back to our resort, even if only to enjoy our dining options. Thank you, and regards, Giordano and team.
Greetings from RIMBA by AYANA Bali, We would like to thank you for choosing our resort as your holiday destination. Guest satisfaction is at the heart of our resort’s experience, and we appreciate the time you spent sharing your detailed a… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewNice views, rooms, bar areas, food was excellent
Problems during the initial booking which resulted in a long conversation in person at the resort that should have been dealt with prior to arrival. End result was satisfactory but took up too much unnecessary time
Greetings from RIMBA by AYANA Bali, We would like to thank you for choosing our resort as your holiday destination. Guest satisfaction is at the heart of our resort’s experience, and we appreciate the time you spent sharing your detailed and comprehensive thoughts wand feedbacks with us. We apologize for not having been able to provide you with the experience deserved and expected. I will ensure to meet with the team and review your comments and worked to avoid this from happening again in the future. The feedback is very helpful as we strive to work towards continuous improvement. We do hope that we will have the opportunity to be of service again, showing our true colors and the warmth and service that our team can provide. Thank you again and kindest regards, Giordano and team.
Greetings from RIMBA by AYANA Bali, We would like to thank you for choosing our resort as your holiday destination. Guest satisfaction is at the heart of our resort’s experience, and we appreciate the time you spent sharing your detailed a… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewBest
Nothing
Greetings from RIMBA by AYANA Bali, We would like to thank you for choosing our resort as your holiday destination. Guest satisfaction is at the heart of our resort’s experience, and we appreciate the time you spent sharing your detailed and comprehensive thoughts and feedbacks with us. It is a pleasure to read about your fond memories of your stay, the luxury of having access to all of the shared facilities offered throughout AYANA and RIMBA's integrated resort concept, and the extensive selection of restaurants as well as the service provided by our team members. Rest assured that we will share with the related department and team members for their awareness. We do hope that we will have the opportunity to welcome you back to our resort, even if only to enjoy our dining options. Thank you, and regards, Giordano and team.
Greetings from RIMBA by AYANA Bali, We would like to thank you for choosing our resort as your holiday destination. Guest satisfaction is at the heart of our resort’s experience, and we appreciate the time you spent sharing your detailed a… Show more