Reviews of Capital O 1430 Hotel Ratna Syariah 2 stars
Jalan Raya Panglima Sudirman, 67219 Probolinggo, Indonesia
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Reviewed: 24 December 2024 · Stayed in December 2024
Verified reviewReviewed: 11 August 2024 · Stayed in August 2024
Verified reviewThe place needs a renovation and a bit more of cleaning
Dear, Ricard! Sorry for the unpleasant experience you had with us. Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. Regards, Kiman!
Reviewed: 16 July 2024 · Stayed in May 2024
Verified reviewReviewed: 10 June 2024 · Stayed in June 2024
Verified reviewBe careful: the rooms did not match the photo‘s at all! The complex was as goed as empty and they gave us rooms with a small window slit high up. It smelled stuffy and moldy, because it was stuffy and moldy. Not to mention, that there weren’t any blankets - only used and old polyester throuws. With a lot of effort we were able to switched rooms, since the staff did not speak any English. This hotel should not be part of booking.com portfolio. Far too expensive for what we were offered and we left earlier than planned.
N O T H I N G ! ! !
Dear, Katia! Sorry for the trouble caused. Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Martiah!
Reviewed: 23 April 2024 · Stayed in April 2024
Verified reviewReviewed: 17 March 2024 · Stayed in March 2024
Verified reviewReviewed: 31 December 2023 · Stayed in December 2023
Verified reviewReviewed: 20 December 2023 · Stayed in December 2023
Verified reviewReviewed: 6 October 2022 · Stayed in July 2022
Verified reviewPrice change at once, unhelpful staff
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Palak