nil

Clean rooms, location, breakfast

Stayed in September 2025

Great location,close to everything

Stayed in August 2025

Bathroom needed a proper deep clean. Grout was green and was poorly maintained.

The room was lovely. Clean and comfortable bed.

Stayed in August 2025

No enough sun-beds for the swimming pool.

Great location and amazing breakfast. Our room was very nice.

Stayed in August 2025

Pool chairs being saved for hours with no one there, just people laying towels on them and as there are only a few in the sun I think this needs to be monitored abit better.

Modern with a traditional vibe. Pool area was stunning and great for the kids. Everything you need was right at your finger tips. Gym, laundry, m mart just outside. Variety of restaurants in the resort as well as being able to walk out to the streets and have many many options as well. Very central to Kutas amazing chaos, yet quiet in the resort. Planning our next visit!

Stayed in August 2025

Needs more pool seating . Swim up bar . Room service menu .

Location

Stayed in August 2025

Air vent is directly under the bed. Gets too cold

Good breakfast Excellent location

Stayed in July 2025

I thought I might have been annoyed by the fact the restaurant looked out over the road and traffic, but it didn’t bother me at all and added to the atmosphere

Great location near the beach and town, plus a short walk to Waterbom

Stayed in August 2025

Later food was poor (arrived late and the only options were very poor standard) however the breakfast & lunch were much better

Pool was lovely, staff were very friendly & helpful

Stayed in August 2025

Abit noisy when time to sleep

Location

Stayed in August 2025

Our suit 901 was directly over the intersection noise in the evening, lots of honking and loud cars/bikes

Breakfast was good, staff and pool where nice

Stayed in August 2025

Cons: • Hotel advertised as a 5 star but really it should be 3 star • No offering of welcome drink upon arrival • Rooms- didn't offer face wash towels or hand towels. • Tea facilities were limited • Room looked nice at night but in morning it could be seen it was dirty, shower had lots of mould, sink filthy, small bugs around room everywhere. • Lighting in room is poor making it hard to see at night

Pros: • Well located close to beach, shops and market • Wide range of food at breakfast and all tasty • Very nice gym with good equipment and A/C • Lovely pool area • Nice check in area and quick service • Handy and well equipped business centre with yummy food on offer • Hotel gave us upgraded room which was nice. • Bed very comfortable

Stayed in August 2025

The only thing I didn’t like about the property was with regards to the check in. It clearly says 1400 and we were there for 1350. By the time we got someone to help us with our luggage and got our keys it was almost 1500hrs. An hour wait just to check in a star hotel is unimaginable. You should clearly be looking into this and stop people waiting in the lobby especially when they have travelled far and want to rest provided they have turned up well within the check in time.

Everything was really good about the property. The facilities in the property itself, the location of the property could not be better. A good gym, swimming pool, spa with an amazing environment. The restaurant in the property was excellent with really good food.

Stayed in August 2025

Beautiful two bedroom suite! Massive space for our family to relax. Wonderful location

Stayed in July 2025

Small Balcony and only one chairs outside

Location

Stayed in July 2025

5 star doesn’t feel like a 5 star. Our room was basic, we stayed in a few 5 star hotels in Bali, but this one feels like a standard room on a 3-4 stars hotel. Upon arrival, they didn’t ask for a deposit, later on when we had to request for laundry, we had to pay on the front desk and had to pick up heavy bags of laundry- the next time we had this service, they assisted us with carrying it so I dont understand on which occasion they should assist? Sometimes room service takes a LOOONG TIME. I am mostly understanding during a busy season and staff attending to all guest, but for a spoon and fork, took a few HOURS?????. Anyway, it was a decent stay, but there are more other 5 star hotels who would be much more better.

Centrally located, 30min driver from airport, near kuta beach and local shops. Spa was great. Staff were all friendly and accommodating.

Stayed in July 2025

The washroom had a small issue which couldn't be corrected. The staff responded very promptly but couldn't manage to correct it. We have no complaints however as immediate measures were taken and the staff were so regretful that they couldn't do anything about it

Everything about the property was exceptionally good. Courteous staff , facilities, food and cleanliness. We could find no fault with the property. Would definitely recommend to anyone coming to Bali

Stayed in July 2025

There is a music sound all over the hotel that wakes me up every morning. They also didn't help me to change my days of stay which I had to do because of no flights from Jakarta.

Room was big and clean. Staff help store my luggage while I leave to Nusa Penida.

Stayed in July 2025

Beds too hard

Pool staff

Stayed in July 2025

The standard room's only had a Juliet balcony, but the suites have a full balcony.

The design of the resort is beautiful. The garden and pool area is perfect.

Stayed in July 2025

Aircon could be colder

Close, affordable, nice fixtures

Stayed in June 2025

Mattresses were a little too hard

Staff were lovely

Stayed in July 2025

Sofa bed wasn't really comfy, unless you don't mind sleeping in a hard bed.

The location is very strategic, the beach is just around the corner. Restaurants and shops are nearby. The resort is just so beautiful. There's also carpark in the basement, in case you have a car.

Stayed in July 2025

The bathroom is verry small

everything is amazing

Stayed in July 2025