Reviews of Quest Hotel Kuta by ASTON 3 stars

Dear Mr/s JP Thank you for taking the time to share your feedback. We are glad to know that you found our location convenient, especially for guests who need quick access to the airport. We sincerely apologize for the inconvenience you experienced with the room condition and the noise disturbances during your stay. Please rest assured that your comments regarding the mould will be shared with our housekeeping and maintenance team for immediate action. As for the external noise, while it is beyond our full control, we are exploring additional soundproofing measures to improve guest comfort. Your feedback is very valuable to us, and we truly appreciate your honesty as it helps us improve. We hope to have the opportunity to welcome you again with a much better experience in the future. Warm regards, Quest Hotel Kuta

Dear Mr/s JP Thank you for taking the time to share your feedback. We are glad to know that you found our location convenient, especially for guests who need quick access to the airport. We sincerely apologize for the inconvenience yo… Show more

Dear Mr Joel Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated our friendly staff, the pool facilities, and our convenient location near the airport. We sincerely apologize for the inconvenience during your short stay, especially regarding the early check-in request. Please kindly note that the “room available” sign displayed outside indicates that we do have rooms in our inventory; however, these rooms still require cleaning and preparation before guests can check in. Our standard check-in time is clearly stated at 2:00 PM, and we do our best to accommodate early arrivals whenever possible, but in some cases additional preparation time is needed to ensure the room is properly ready for our guests. We regret to hear about the issues with the room condition and bathroom facilities, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We truly value your feedback as it helps us to improve, and we hope to have the opportunity to welcome you again for a more seamless and comfortable experience. Warm regards, Quest Hotel Kuta

Dear Mr Joel Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated our friendly staff, the pool facilities, and our convenient location near the airport. We sincerely apologize for the inconve… Show more

Dear Ms Cheryl Thank you very much for sharing such a wonderful review of your stay with us. We are truly delighted to hear that you enjoyed so many aspects of your experience from our convenient location to the room, the comfort of the bed, and the spacious balcony with a beautiful view overlooking the pool. Cleanliness and comfort are among our top priorities, and it is very rewarding to know that these efforts made your stay enjoyable. We are especially pleased that you appreciated the details of our recent renovations, as our team has worked hard to ensure our rooms feel fresh, modern, and welcoming for every guest. Your kind words serve as great encouragement to all of us, and we will gladly share your feedback with our staff, who will be thrilled to know that their hard work is recognized. We truly value your support and hope that whenever your travels bring you back to the area, we will have the pleasure of welcoming you again for another relaxing and memorable stay. Warm regards, Quest Hotel Kuta

Dear Ms Cheryl Thank you very much for sharing such a wonderful review of your stay with us. We are truly delighted to hear that you enjoyed so many aspects of your experience from our convenient location to the room, the comfort of the b… Show more

Dear Mr/s Turki Thank you for sharing your recent experience with us. We're glad to hear that you found our location convenient, especially being so close to the airport it's a great benefit for many of our guests. We truly appreciate your honest feedback about the room condition. We're sorry to hear that it did not meet your expectations. Your comments regarding the need for a fresh coat of paint, bathroom upgrades, and towel replacements have been noted and passed along to our maintenance and housekeeping teams for review. We also apologize for the confusion regarding the sofa bed we understand how important accurate room descriptions are, and we’ll work to clarify this on our listings. Your feedback is valuable to us, and we’re committed to making improvements. We hope to have the opportunity to welcome you back in the future for a better experience. Warm regards, Quest Hotel Kuta

Dear Mr/s Turki Thank you for sharing your recent experience with us. We're glad to hear that you found our location convenient, especially being so close to the airport it's a great benefit for many of our guests. We truly … Show more

Dear Mr Yashoda Thank you for taking the time to share your feedback with us. We're pleased to hear you enjoyed our convenient location it's something many of our guests value, and we're glad it added to your stay. We sincerely appreciate your comments regarding the condition of your room. Your observations about the paintwork, bathroom, and towels have been noted, and we agree that these areas are due for improvement. Please know that we are currently reviewing renovation plans, and your feedback helps us prioritize what matters most to our guests. Thank you again for your honest review. We hope to welcome you back in the future and provide you with a more comfortable and refreshed experience. Warm regards, Quest Hotel Kuta

Dear Mr Yashoda Thank you for taking the time to share your feedback with us. We're pleased to hear you enjoyed our convenient location it's something many of our guests value, and we're glad it added to your stay. We sincere… Show more

Dear Mr. Dexter, Thank you so much for your lovely review! We’re thrilled to hear that you enjoyed our cozy rooms, convenient location, and the warm service from our team. Your special mention of Duya and our front desk staff with glasses truly means a lot — we will be sure to pass along your kind words to them. We're also glad you found our team helpful and fluent in English. We noticed you mentioned “Cozy room” again in the negative section — if there was anything specific you felt could be improved, we’d love to hear your feedback so we can continue enhancing our guest experience. We hope to welcome you back again soon at Quest Hotel Kuta!. Best Regards Hotel Manager

Dear Mr. Dexter, Thank you so much for your lovely review! We’re thrilled to hear that you enjoyed our cozy rooms, convenient location, and the warm service from our team. Your special mention of Duya and our front desk staff with glasses… Show more

Dear Mr. Shariq, Thank you for taking the time to share your feedback. We’re glad to know that our location — close to the airport, halal warungs, and a nearby mosque — made your transit stay convenient. We sincerely apologize for the inconvenience caused by the shower head. Your comment has been forwarded to our maintenance team for immediate follow-up to ensure better comfort for future guests. We appreciate your valuable input and hope to welcome you again for an even better experience. Best Regards Hotel Manager

Dear Mr. Shariq, Thank you for taking the time to share your feedback. We’re glad to know that our location — close to the airport, halal warungs, and a nearby mosque — made your transit stay convenient. We sincerely apologize for the in… Show more

Dear Bapak Sharin, Thank you for your kind words! We’re delighted to hear that you found our place clean and comfortable. Your positive feedback truly motivates our team to continue delivering the best experience for all our guests. We hope to welcome you back again soon at Quest Hotel Kuta. Best Regards Hotel Manager

Dear Bapak Sharin, Thank you for your kind words! We’re delighted to hear that you found our place clean and comfortable. Your positive feedback truly motivates our team to continue delivering the best experience for all our guests. We ho… Show more

Dear Mr. Mark, Thank you for sharing your feedback. We appreciate your honest input and regret that breakfast and noise levels did not fully meet your expectations. Your comments regarding fresh juice and sound insulation are valuable to us, and we will look into ways to enhance our guests' experience. We hope to welcome you back for a more comfortable stay in the future. Best Regards Hotel Manager

Dear Mr. Mark, Thank you for sharing your feedback. We appreciate your honest input and regret that breakfast and noise levels did not fully meet your expectations. Your comments regarding fresh juice and sound insulation are valuable to u… Show more