Reviews of Puteri Gunung Hotel 4 stars
Jl. Tangkuban Perahu Km 16-17 , 40391 Lembang, Indonesia
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Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewDisappointed. Only the strategic location and the cold temperature are good.
Everything is old. Old buildings, old towels, old bedsheets. You should've changed them. This is awful for a 4 star hotel. Mediocre breakfast.
Dear Mr Alvie Warmest greetings from Puteri Gunung Hotel Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. Rest assured that this issue will be looked into with related departments to ensure similar situations can be avoided in the future. We hope to have another opportunity to provide you a much better experience. Sincerely, Guest Relation Officer Puteri Gunung Hotel
Dear Mr Alvie Warmest greetings from Puteri Gunung Hotel Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel. We give the utmost importance t… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewThe staff was lovely and accommodating, breakfast nice options.
Got upgraded to a room, does not look like the pictures at all. Bathroom smelled weird and dust was thick. The sockets didn't work only one did but u had to angle it a certain way. Facilities were not complete.
Dear Guest, Warmest greetings from Puteri Gunung Hotel Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. Rest assured that this issue will be looked into with related departments to ensure similar situations can be avoided in the future. We hope to have another opportunity to provide you a much better experience. Sincerely, Guest Relation Officer Puteri Gunung Hotel
Dear Guest, Warmest greetings from Puteri Gunung Hotel Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel. We give the utmost importance to… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 1 April 2025 · Stayed in January 2025
Verified reviewReviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewLocation
Beds are too small for the families
Dear Guest, Warmest greetings from Puteri Gunung Hotel Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. Rest assured that this issue will be looked into with related departments to ensure similar situations can be avoided in the future. We hope to have another opportunity to provide you a much better experience. Sincerely, Guest Relation Officer Puteri Gunung Hotel
Dear Guest, Warmest greetings from Puteri Gunung Hotel Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel. We give the utmost importance to… Show more
Reviewed: 27 February 2025 · Stayed in January 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 2 February 2025 · Stayed in February 2025
Verified reviewThe location
Most of the staff are not able to speak English
Dear Mr. Majed Warmest greetings from Puteri Gunung Hotel Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. Rest assured that this issue will be looked into with related departments to ensure similar situations can be avoided in the future. We hope to have another opportunity to provide you a much better experience. Sincerely, Guest Relation Officer Puteri Gunung Hotel
Dear Mr. Majed Warmest greetings from Puteri Gunung Hotel Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel. We give the utmost importance … Show more
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewThe location is pretty good. The breakfast menu is great.
The hotel is old, they should change the facilities, at least upgrade some of them especially the beds. The restaurant for breakfast is too small.
Dear Mrs. Daisy, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Sincerely, Guest Relation Officer Puteri Gunung Hotel
Dear Mrs. Daisy, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team … Show more
Reviewed: 24 December 2024 · Stayed in November 2024
Verified reviewReviewed: 21 August 2024 · Stayed in July 2024
Verified reviewReviewed: 7 August 2024 · Stayed in August 2024
Verified reviewReviewed: 25 July 2024 · Stayed in July 2024
Verified reviewReviewed: 17 July 2024 · Stayed in July 2024
Verified reviewThe hotel was situated in a beautiful garden/ forrest. We especially enjoyed the flowers and butterflies and squirrel. The restaurant was really great and staff very helpful.
This place is so run down. It desperately needs a make over/ renovations. Our room was so humid all our things were smelly. We are used to humidity, but it was so bad mould was showing on the walls. This place cannot be recommended for people with respiratory illnesses. Another huge problem is the lack of cleaning. Our first room was so dirty I went to the reception to ask them to come clean. I felt very embarrassed, but couldn’t live with previous guests hair all over, toothpaste stains all over mirror, sink and table plus residue from soap, cream and God knows what. They gave us a free upgrade to a better room, which however still had some issues. The lobby, restaurant, public bathrooms desperately needs cleaning, not to mention the changing facilities at the pool. Just horrific.
Dear Guest, Warmest greetings from Puteri Gunung Hotel Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. Rest assured that this issue will be looked into with related departments to ensure similar situations can be avoided in the future. We hope to have another opportunity to provide you a much better experience. Sincerely, Management Puteri Gunung Hotel
Dear Guest, Warmest greetings from Puteri Gunung Hotel Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel. We give the utmost importance to… Show more
Reviewed: 15 July 2024 · Stayed in July 2024
Verified reviewReviewed: 2 July 2024 · Stayed in April 2024
Verified reviewReviewed: 8 June 2024 · Stayed in May 2024
Verified reviewWe have been visiting this resort for 30 years. It was a very nice family hotel but unfortunately it is really run down.
Dear Guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Sincerely, Management Puteri Gunung Hotel
Dear Guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team membe… Show more
Reviewed: 1 June 2024 · Stayed in May 2024
Verified reviewLocation
Breakfast. Not enough food.
Dear Guest, Warmest greetings from Puteri Gunung Hotel Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. Rest assured that this issue will be looked into with related departments to ensure similar situations can be avoided in the future. We hope to have another opportunity to provide you a much better experience. Sincerely, Management Puteri Gunung Hotel
Dear Guest, Warmest greetings from Puteri Gunung Hotel Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel. We give the utmost importance to… Show more
Reviewed: 26 May 2024 · Stayed in May 2024
Verified reviewReviewed: 13 April 2024 · Stayed in April 2024
Verified reviewReviewed: 12 March 2024 · Stayed in March 2024
Verified reviewReviewed: 11 March 2024 · Stayed in March 2024
Verified reviewThe environment
The view
Dear Guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Sincerely, Guest Relation Officer Puteri Gunung Hotel
Dear Guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team membe… Show more
Reviewed: 5 January 2024 · Stayed in January 2024
Verified review